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Faculty Support

The Help Desk provides students at Nova Southeastern University with a centralized point of contact for technical support services. Whether the problem is email, online courses, network access, or another technical question, the Help Desk is here to assist and troubleshoot with advanced technical support from the Office of Innovation and Information Technologies (OI2T).

Your SharkLink ID is created automatically upon acceptance at NSU. Your SharkLink ID also known as the “username” which can be used to access SharkLink, Canvas, SharkMail, Wireless access and other NSU Web applications and portals.

As part of OIIT's ongoing commitment to provide our Students, Faculty, and Staff the tools needed to work efficiently and safely, we are implementing a new feature for all Office 365 accounts: Multi-Factor Authentication (MFA for short). MFA adds an additional layer of security to your Office 365 account by requiring you to approve each login to your Office 365 account. When signing in to Office 365, after entering your credentials you will be prompted to confirm the login with a number of options, such as:
  • A call to your phone
  • A text message sent to your phone containing a one-time code
  • An approval notification using the Microsoft Authenticator smartphone application

This feature is being implemented to ensure that your account, and your data, in Office 365 remain safe and secure. Here are links that will help you with the new MFA


Setting up Citrix MFA (access to Axium, NextGen, SPSS, ...)


Mobile Device Security(MDS)
  • NSU mobile phones
  • Personal phones (adjuncts only) - only needed to access NSU email on phone

Instructions on setting up access to your NSU email. To login directly to your NSU email click on SharkMail.

DOWNLOAD:    Office 365

Operating Systems:

In order to access Office 365 resources (e.g. email, calendar, onedrive) on mobiles. NSU requires the use of a Microsoft native application, third party apps are not allowed to access resources. For example you won't be able to check your email unless it is via the Outlook mobile app; third party apps such as Apple Mail, Android Email or Thunderbird are not supported.


NSU Email Online
 Access and manage your NSU email through NSU online systems.

Review wireless NSU access options listed below.

The Office of Innovation and Information Technology has enabled Multi Factor Authentication (MFA) for access through NSU's SharkVPN services, effective Tuesday, July 16, 2019. 

NSU’s VPN service (SharkVPN) provides a secure connection to the campus network from any location, as long as the device has an internet connection. SharkVPN can be used to access campus resources securely with a strong encryption, authenticated access to NSU network from external environments, while it proxies your network traffic as NSU.

SharkVPN is an extension of the NSU network and subject to the University’s policies. SharkVPN connections are automatically ended 24 hours after initiation for service and security reasons.

Click on the Setup Guide relevant to your system configuration and if possible, print it out. Follow the step-by-step instructions to set up your SharkVPN.

 

Map a share-drive on:

Ariba On-Demand - create and approve requisitions, receive items, and search the various supplier catalogs to Purchase.

  1. Office supplies (Monitor, Keyboards, Mouse,...)
  2. Software

SharkTime not loading (Temp employees, Part-time employees, or Student employees)

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Learning systems are courses over the Internet with features for online collaboration.

Learn how to protect yourself against spam, virus, and hoax threats.

EndNote, GlobalProtect, Procite, Reference Manager research software products locate bibliographic data and create bibliographies for curricula vitae, manuscripts, grant proposals, term papers and other publications.

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