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Student Support

The Help Desk provides students at Nova Southeastern University with a centralized point of contact for technical support services. Whether the problem is email, online courses, network access, or another technical question, the Help Desk is here to assist and troubleshoot with advanced technical support from the Office of Innovation and Information Technologies (OI2T).

Your SharkLink ID is created automatically upon acceptance at NSU. Your SharkLink ID also known as the “username” which can be used to access SharkLink, Canvas, SharkMail, Wireless access and other NSU Web applications and portals.

As part of OIIT's ongoing commitment to provide our Students, Faculty, and Staff the tools needed to work efficiently and safely, we are implementing a new feature for all Office 365 accounts: Multi-Factor Authentication (MFA for short). MFA adds an additional layer of security to your Office 365 account by requiring you to approve each login to your Office 365 account. When signing in to Office 365, after entering your credentials you will be prompted to confirm the login with a number of options, such as:
  • A text message sent to your phone containing a one-time code
  • An approval notification using the Microsoft Authenticator smartphone application

This feature is being implemented to ensure that your account, and your data, in Office 365 remain safe and secure. Here are links that will help you with the new MFA

Blow is a short video on how to set up the MFA for first time user.

Instructions on setting up access to your NSU email. To login directly to your NSU email click on SharkMail.

Operating Systems


NSU Email Online
 Access and manage your NSU email through NSU online systems.

Review wireless NSU access options listed below.

The Office of Innovation and Information Technology has enabled Multi Factor Authentication (MFA) for access through NSU's SharkVPN services, effective Tuesday, July 16, 2019. 

SharkVPN is an extension of the NSU network and subject to the University’s policies. SharkVPN connections are automatically ended 24 hours after initiation for service and security reasons.

Download the Setup Guide relevant to your system configuration and if possible, print it out. Follow the step-by-step instructions to set up your SharkVPN.

Troubleshooting tips and step-by-step instructions for using NSU's main student service systems listed below.

Learning systems are courses over the Internet with features for online collaboration.

Learn how to protect yourself against spam, virus, and hoax threats.

EndNote, Procite, Reference Manager research software products locate bibliographic data and create bibliographies for curricula vitae, manuscripts, grant proposals, term papers and other publications.

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