Student Support

The Help Desk provides students at Nova Southeastern University with a centralized point of contact for technical support services. Whether the problem is email, online courses, network access, or another technical question, the Help Desk is here to assist and troubleshoot with advanced technical support from the Office of Innovation and Information Technologies (OI²T).

How Do I...

You will find the resolution for the most common issues students and alumnis can have.

Retrieve My Sharklink Identity
Reset My Sharklink Password
Update My Personal Information
- Address
- Email
Apply for Financial Aid
Accept the Student Enrollment Agreement (SEA)
Register for My Courses
Request My Academic Transcript
Access The NSU Wireless Network
Access My NSU Email Account
Setup My NSU Email in My Devices:
Access My Online Course Evaluations
Pay My Bill
Obtain My 1098-T Tax Form

My NSU Identity

Your SharkLink ID is created automatically upon acceptance at NSU. Your SharkLink ID is used to access SharkLink, SharkLearn, SharkMail, Wireless access and other NSU Web applications access.

Retrieve Your NSU ID
- Display your SharkLink ID, NSU ID and SharkMail on screen
Sharklink ID
- Account information
Reset Your SharkPass
- Reset your password for SharkLink, SharkLearn and SharkMail

Multi-Factor Authentication

As part of OIIT's ongoing commitment to provide our Students, Faculty, and Staff the tools needed to work efficiently and safely, we are implementing a new feature for all Office 365 accounts: Multi-Factor Authentication (MFA for short). MFA adds an additional layer of security to your Office 365 account by requiring you to approve each login to your Office 365 account. When signing in to Office 365, after entering your credentials you will be prompted to confirm the login with a number of options, such as:

A text message sent to your phone containing a one-time code
An approval notification using the Microsoft Authenticator smartphone application

This feature is being implemented to ensure that your account, and your data, in Office 365 remain safe and secure. Here are links that will help you with the new MFA

Blow is a short video on how to set up the MFA for first time user.

SharkMail Setup

Instructions on setting up access to your NSU email. To login directly to your NSU email click on SharkMail.

Operating Systems

Android Devices (smartphones and tablets)
Apple:
Windows:
- Outlook 2016
- Windows 10 Mail App

NSU Email Online
Access and manage your NSU email through NSU online systems.

Internet Access

Review wireless NSU access options listed below.

Student Services

Troubleshooting tips and step-by-step instructions for using NSU's main student service systems listed below.

Learning Systems

Learning systems are courses over the Internet with features for online collaboration.

Virus and SPAM Assistance

Learn how to protect yourself against spam, virus, and hoax threats.

Research Tools

EndNote, Procite, Reference Manager research software products locate bibliographic data and create bibliographies for curricula vitae, manuscripts, grant proposals, term papers and other publications.

Download Thomson ResearchSoft software

Personal Web Space

Create/Request your personal public NSU Web Space directory. You must have your active NSU account information and fill out all required information at www.nova.edu/createwebspace. Note: This step is necessary for the first time creation of your space only.