Student Support
The Help Desk provides students at Nova Southeastern University with a centralized point of contact for technical support services. Whether the problem is email, online courses, network access, or another technical question, the Help Desk is here to assist and troubleshoot with advanced technical support from the Office of Innovation and Information Technologies (OI2T).
You will find the resolution for the most common issues students and alumnus can have.
- Retrieve My Sharklink Identity
- Reset My Sharklink Password
- Update My Personal Information
- Apply for Financial Aid
- Accept the Student Enrollment Agreement (SEA)
- Register for My Courses (Sharklink)
- Request My Academic Transcript
- Access The NSU Wireless Network
- Access My NSU Email Account
- Download Nova's Student Office 365
- Setup My NSU Email in My Devices:
- Access My Online Course Evaluations
- Pay My Bill
- Obtain My 1098-T Tax Form
Your SharkLink ID is created automatically upon acceptance at NSU. Your SharkLink ID also known as the “username” which can be used to access SharkLink, Canvas, SharkMail, Wireless access and other NSU Web applications and portals.
- Retrieve Your NSU login Credential
- To display your SharkLink ID, NSU ID, and Email Address on screen
- Reset Your Password
- To reset your password for SharkLink, SharkLearn, SharkMail, etc
- Change Password
- To change your password if the current password if known
- A call to your phone
- A text message sent to your phone containing a one-time code
- An approval notification using the Microsoft Authenticator smartphone application
This feature is being implemented to ensure that your account, and your data, in Office 365 remain safe and secure. Here are links that will help you with the new MFA
- Setting up email MFA
- Updating Your email MFA Authentication Method
- Setting up Citrix MFA (access to Axium, NextGen, SPSS, ...)
- App Passwords
- Differences in MFAs
Instructions on setting up access to your NSU email. To login directly to your NSU email click on SharkMail.
DOWNLOAD: Office 365
Operating Systems
- Android Devices (smartphones and tablets)
- Apple:
- Windows:
NSU Email Online
Access and manage your NSU email through NSU online systems.
Review wireless NSU access options listed below.
The Office of Innovation and Information Technology has enabled Multi Factor Authentication (MFA) for access through NSU's SharkVPN services, effective Tuesday, July 16, 2019.
SharkVPN is an extension of the NSU network and subject to the University’s policies. SharkVPN connections are automatically ended 24 hours after initiation for service and security reasons.
Download the Setup Guide relevant to your system configuration and if possible, print it out. Follow the step-by-step instructions to set up your SharkVPN.
Troubleshooting tips and step-by-step instructions for using NSU's main student service systems listed below.
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