The Help Desk provides students at Nova Southeastern University with a centralized point of contact for technical support services. Whether the problem is email, online courses, network access, or another technical question, the Help Desk is here to assist and troubleshoot with advanced technical support from the Office of Innovation and Information Technologies (OI2T).
You will find the resolution for the most common issues students and alumnus can have.
Your SharkLink ID is created automatically upon acceptance at NSU. Your SharkLink ID also known as the “username” which can be used to access SharkLink, Canvas, SharkMail, Wireless access and other NSU Web applications and portals.
This feature is being implemented to ensure that your account, and your data, in Office 365 remain safe and secure. Here are links that will help you with the new MFA
Blow is a short video on how to set up the MFA for first time user.
Instructions on setting up access to your NSU email. To login directly to your NSU email click on SharkMail.
NSU Email Online
Access and manage your NSU email through NSU online systems.
The Office of Innovation and Information Technology has enabled Multi Factor Authentication (MFA) for access through NSU's SharkVPN services, effective Tuesday, July 16, 2019.
SharkVPN is an extension of the NSU network and subject to the University’s policies. SharkVPN connections are automatically ended 24 hours after initiation for service and security reasons.
Download the Setup Guide relevant to your system configuration and if possible, print it out. Follow the step-by-step instructions to set up your SharkVPN.