UnitedHealthcare800firstname.lastname@example.org questions regarding benefits, coverage, health discounts, and finding a provider
All NSU students who are registered for classes and reside within the continental U.S. are eligible to enroll in the NSU Student Health Insurance Plan.
Yes, the NSU Student Health Insurance Plan provides coverage throughout the continental United States (all 50 states, not including Puerto Rico).
Once you register for classes, the student health insurance charge will be placed on your student account each semester/term. It may take up to 10 business days for United Healthcare's records to register you as an active member. If you need medical services during the processing period, you may contact United Healthcare for further questions about reimbursement by calling 800-767-0700.
Students must contact the Student Health Insurance Department in a timely manner to request the student health insurance charge to be reversed. Contact our office by phone (954) 262-4060 or via email email@example.com.
If you have a leave of absence approved by your academic program office within the first 30 days of your insurance coverage period, the insurance is not offered, and the charge for your student health insurance coverage for the semester/term will be reversed. If your approved leave of absence is in the middle of a semester/term, the policy will remain in effect until the end of said semester/term. For the following semester, if you are not registered, you are not eligible for student insurance provided by the university.
Medical services rendered through Tier I providers will not be subjected to co-payment nor deductible, but you will be responsible for 30% coinsurance for services rendered during office visit.
View your United Healthcare's Certificate of Coverage pg. 3-9 to locate a Tier I provider near you.
If you are a student on the Ft. Lauderdale/Davie Campus, you must visit the Student Medical Center to obtain the necessary referral before receiving any medical care with a Tier II or Tier III provider.
Visit United Healthcare's provider website to locate a Tier II Provider in your area.
Yes, preventive care immunizations are covered at an in-network provider at 100% (of the negotiated charge) when you visit a Tier I provider.
Yes. Mental health, behavioral health, or substance abuse services are provided, including stays in a residential treatment facility for treatment of mental disorders and substance abuse.
Needlestick coverage includes treatment for exposure to or contact of mucous membrane or non-intact skin (e.g., exposed skin that is chapped, abraded, or afflicted with dermatitis) with blood, tissue, or other body fluids that are potentially infectious with Hepatitis B Virus, Hepatitis C Virus, or HIV through needlestick, instruments, or cut with a sharp object. For further information visit the Student Medical Center's Needlestick page.
Well newborn nursery care in a hospital or birthing center is covered for insured mothers. The per admission copayment amount and/or policy year deductible for newborns will be waived for nursery charges for the duration of the newborn’s initial routine facility stay. The nursery charges waiver will not apply for non-routine facility stays.
To complete the online health insurance waiver application, you will need to login with the same username and password as Sharklink, your insurance ID card, and your insurance coverage information.
Please follow the steps below:
Once your waiver application has been approved, please allow up to 10 business days for the charge to be reversed.
If you are entitled to a refund of tuition and fees, the refund will first be applied to any sources of financial aid from which you may have been awarded. Once all balances owed to NSU have been satisfied, any excess funds remaining will be refunded to you. Refunds will generally be delivered to students in the form of a check unless the student has a valid Direct Deposit Authorization on file or payment has been made by credit card or gift card, in which case the excess credit will be returned to the card. Please visit the Bursar's website for more information on refunds of charges, tuition, and fees.
No, you are not able to opt out of the Student Health Insurance Plan after the waiver deadline. You may only complete a waiver and opt out for the upcoming semester prior to the waiver deadline for your program. Once your current coverage period ends, you can enroll into your employer’s insurance plan through a process called "Qualifying Life Event" within 30 days within losing insurance coverage. You may complete a waiver for the next semester. Please contact your human resources representative or benefits coordinator for further details.
Please contact our office immediately to request an expedited enrollment activation. The expedited process typically takes 2-3 business days.
Yes. To ensure that no student has to decide between either continuing his/her education or paying a medical bill, NSU requires all students regardless of level, campus location, or modality to carry appropriate medical insurance.
Students who physically reside in a country other than the United States and who will remain there while enrolled are exempt from the university's requirement. However, the online waiver application must be completed before the program's deadline.
If the online waiver application is not completed before the program's deadline, the insurance fee will remain on the account.
Contact “On Call International” any time, day or night, to speak with a coordinator who can refer you to a qualified medical professional in your travel location. In the U.S. or Canada, call 1-866-525-1956 (toll-free). From anywhere in the world call collect 1-603-328-1956.
When you receive treatment outside of the United States:
Most providers outside the United States will not file a medical claim for you. If that's the case, you'll need to pay the provider in full for your treatment and then file a claim with United Healthcare Student Health Insurance.
What you will need to do:
Get an itemized medical bill from the provider -- in English, if possible -- before you leave the country you are in.