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Refund of Charges, Tuition, and Fees

If a student is entitled to a refund of tuition and fees, the refund will first be applied to any sources of financial aid from which the student may have been awarded. Once all balances owed to NSU have been satisfied, any excess funds remaining will be refunded to the student.

Refunds will generally be delivered to students in the form of a check unless the student has a valid Direct Deposit Authorization on file or payment has been made by credit card or gift card, in which case the excess credit will be returned to the card.

Students receiving federal and state financial aid should consult a financial aid counselor before dropping or withdrawing from courses to ensure compliance with federal and state requirements for satisfactory academic progress (SAP).

State refund policies may vary, based upon your permanent residence address. Click below to view state policies differing from those in Florida.

Effective December 7, 2005, students who are permanent residents of Oregon and who attend classes that are either delivered in an online format or meet at an Oregon location are subject to the refund policies of the state of Oregon.

Oregon students who withdraw from a course will have their accounts reviewed and if applicable, will receive tuition refunds according to the schedule below.

  • To officially withdraw, students must complete the online withdrawal process on Sharklink or withdraw in writing by completing a Student Transaction Form.
  • A student will be considered unofficially withdrawn if he or she stops attending class(es) without notification to the institution. The last date of an educationally-related activity will be used as the last date of attendance (LDA) as recorded on the grade roster in WebSTAR. The LDA will be used as the withdrawal date for calculating refunds. If the last date of attendance is not known, the date that is one day prior to the midpoint of the period of enrollment will be used.
Proportion of Term Completed as of Date of Withdrawal or Termination Tuition Refund
More than 5% but no more than 10% 90% Refund
More than 10% but no more than 25% 75% Refund
More than 25% but no more than 50% 50% Refund
More than 50% No Refund

If you have questions about your refund, please contact Enrollment and Student Services at 800-541-6682, extension 25200 or 954-262-5200.

Students wishing to report unfair refund practices may complete the online Consumer Complaint Form or contact:

Oregon Department of Justice Consumer Protection Attorney General’s Consumer Hotline
Salem: 503-378-4320
Portland: 503-229-5576
Toll-Free: 1-877-877-9392
Email: help@oregonconsumer.gov

Students who wish to withdraw from the program or course must submit a written request for voluntary withdrawal to the dean or program director, who will evaluate the student’s request. After completing the required documentation and obtaining the dean’s or program director’s approval, an eligible student will be dropped or withdrawn, according to the following schedule:

  • Drops during the first week of the semester in which classes begin: 100 percent reversal of charges
  • Drops or withdrawals during the second week and up to three weeks prior to the end of the semester: No reversal of charges

If a student is due a refund, it will be mailed to the student’s address or deposited directly into his or her bank account once the request has been approved and processed. Students may not be given refunds for portions of tuition paid by financial aid funds. As appropriate, aid will be returned to the respective financial aid program(s) in accordance with federal regulations. Students should contact the Office of Student Financial Assistance prior to dropping or withdrawing to determine the effect this will have on financial aid. For complete withdrawals, please refer to the Return of Title IV Funds section of the student handbook.

The tuition refund policy is subject to change at the discretion of the university’s board of trustees/the NSU administration.

 

COVID-19 Housing and Meal Plan Credit/Refunds FAQs

Students may expect to see a refund on their student account as soon as Tuesday, April 21, 2020.

The student’s refund amount was calculated based on the date of March 29, 2020, which is considered the last service date for housing and meal plans. This date is the Sunday after President Hanbury’s Covid-19/Coronavirus Update #8, announcing that the Winter 2020 semester would remain fully online. Students who received a full scholarship/waiver that includes room and board are not eligible for a refund.

Students who received an institutional scholarship for room and board are ineligible to receive a refund or credit.

Students who received a scholarship or waiver are ineligible for a refund of unused meal plan funds. Students who paid out of pocket for their meal plan will receive a refund based on the March 29, 2020, which is the Sunday after President Hanbury’s Covid-19/Coronavirus Update #8.

Students who are eligible for a meal plan and/or housing credit/refund will receive an email from Enrollment and Student Services during the week of April 20, 2020. Students may expect to see a credit on their student account as early as Tuesday, April 21, 2020.

Yes, students will be eligible to receive a refund if they have an outstanding balance on their account. However, students who received tuition assistance by a third-party payer will be ineligible for the refund. The refund will be returned to the third-party.

Students who are eligible for a meal plan and/or housing credit/refund will receive an email from Enrollment and Student Services during the week of April 20, 2020. Students will be asked to indicate whether they wish to receive a rollover credit or cash refund, if eligible. Refunds will be directly deposited to students’ bank accounts if Direct Deposit has been previously authorized. If no Direct Deposit has been established, a check will be mailed to the student’s address on file. Students are encouraged to verify or update their preferred mailing address on file. To do so, login to SharkLink and click “View My Profile.” Checks are not available for pick-up.

 

If eligible for a credit/refund, students may apply these dollars toward the Summer 2020 or Fall 2020 semester.

Please Note: If you elect to have a rollover credit applied to the next academic year (the Fall 2020 semester), the amount of your credit will be considered “estimated financial assistance (EFA)” which may impact the amount of Title IV aid for which you may be eligible in the next year. If, on the other hand, you elect to receive a refund, and you decide to use the refund to make an advance payment toward next year’s charges, the amount is considered a payment and will not be included as EFA to determine your financial aid award eligibility. 

The payment plan agreement for the Winter 2020 semester was finalized and closed on April 15, 2020. There is no action required for the student.

There will be no adjustments or reductions of tuition and/or fees for the Winter 2020 semester.

No action is necessary. The Office of the University Bursar has reversed the $25.00 declined payment fee for any student on a Winter 2020 payment plan with a declined payment after April 15, 2020.

The payment plan setup/application fee will remain as $75.00 for future semesters.

There are no immediate plans to change the installment options for the Fall 2020 semester.

The 30-day late payment fee deadline will be reviewed at the start of the Summer 2020 semester.

Yes, consideration will be given to making the Florida Prepaid Billing Request Form available online.

Yes, eligible students can request a refund for their housing and/or meal plan credit at any time. 

Students may elect to split their credit balance on their account and receive a refund, if eligible for a refund.

Yes, NSU requires an updated authorization form to use funds to pay prior balances in excess of $200. The Authorization to Apply Title IV Federal Aid Funds is available on the financial aid website.  

Students will need to complete a new direct deposit form and resubmit for processing. This change may delay the student’s refund. If no direct deposit authorization is on file, the refund would be issued as a check and mailed to the preferred mailing address on file. Students are encouraged to verify or update their preferred mailing address on file. To do so, login to SharkLink and click “View My Profile.”  Checks are not available for pick-up.

Once a 1098T is made available for the tax year, changes cannot be made.

 

Students should verify or update their preferred mailing address to an alternate address as soon as possible. To verify or update your address on file, login to SharkLink and click “View My Profile.” Checks are not available for pick-up.

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