The collections department within the Office of the University Bursar (bursar’s office) is responsible for collecting student account balances 91+ days past due. The process is initiated and accomplished by means of electronic and written correspondences and by a financial hold on services provided by NSU applied to the accounts. These balances may be attributed to a variety of issues, such as incomplete or missing financial aid requirements or paperwork, insufficient sources of funds, dishonored checks, rejected credit/debit card payments, and additional fees.
If a student’s account continues to be unpaid for an extended period of time 121+ days, the account may escalate and be referred to a third-party agency* to assist with collections. In these situations, collection costs may be applied to the referred principal balance. The principal balance plus collections costs must be paid in full prior to receiving additional services from NSU, such as registration or any academic credentials (enrollment status, transcripts, grades or diploma).
*Please note that if an account has been referred to a third-party agency, the student must call the third-party agency to set up payment arrangements.
The student can avoid the account from escalating to a third-party agency by paying the balance in full or setting up a payment arrangement. For methods of payment, visit Pay My Bill.
NSU assesses a $25 declined payment fee for each declined payment, including payments made by check or credit card. The bursar's office reserves the right to refuse personal checks from students whose previous check payments have been declined more than once. These students will be required to submit payment by money order, credit card, or certified check.
The form of payment is a factor in determining how quickly the financial hold may be lifted. If the payment is made for the full balance due via credit card, cash, cashier’s check, or money order, the financial hold will be released within one (1) business day from the time of payment. If payment is made by paper check, the hold will be released 10 business days after posting of the check to the account. Echeck payments will result in the hold being released five (5) business days after posting to the NSU account. If the account has been transferred to a third-party agency and the account has been paid in full including collection costs, please call the bursar’s office at (954) 262-5200. The bursar’s office will need to review the student account and verify if the financial hold can be removed.
The Collections Department also manages repayment of the Perkins and Health and Human Services (HHS) loans. Borrowers of the Perkins and HHS loan programs are scheduled for monthly repayment after an initial grace period.
For information regarding loan consolidation, cancellation, deferment, and forbearance options, please call 800-274-0437, ext. 7506 or contact Heartland ECSI at 888-549-ECSI (3274) or visit www.heartlandecsi.com. It is very important to keep the Perkins loan out of default.
The collections department works with other NSU departments to assist students with achieving their educational goals. We are committed to providing courteous and professional customer service.
Continental Service Group (ConServe)—800-724-4439
General Revenue Corporation (GRC)—800-234-6258 ext. 3218
Nova Southeastern University
Attn: Collections Department
3300 S. University Drive
Fort Lauderdale, FL, 33328-2004
800-541-6682 ext. 5200
Hours of Operation: Monday through Friday 8:30am to 5:00pm.