Office of the University Bursar

Student Accounts

The student accounts receivables department within the Bursar's office manages students' accounts; NSU eBill, NSU's online billing system; and counsels students on their student account charges and payments. Student accounts receivables staff can assist with questions relating to:

• billing and receipts (students and third parties)
• deferment plans
• employer reimbursements
• holds and late fee (diploma hold, 30-day (04) hold, and $100 late fee)
• IRS Forms 1098-T 
• payment arrangements and plans
• payments posted on student's account
• refunds for non-federal and state aid
• third party billing (Florida Prepaid, Vocational Rehabilitation, military)
• wire transfers and ACH payments

Students who feel their accounts have been charged incorrectly are advised to contact the appropriate office in which the charge was originated.

For more information, visit Student Accounts or call ext. 25209.

Assistant Director of Student Accounts & Financial Services: Maura Skelly

Cashier

The University Cashier is responsible for depositing all monies for tuition and non-tuition accounts, researching payment issues, posting student checks, processing seat deposits, and maintaining the Credit Balance Report.

The staff can assist with questions pertaining to the following:

• credit card refunds/reversals/chargebacks and disputes
• Gold Circle Loans
• HPD military scholarships and pre-loans
• housing deposits (reversals/refunds upon request by Residential Life)
• payment issues, such as missing payments or incorrect payment amounts
• seat deposits (processed through Marketplace)
• student check payments

For questions, please contact director Elizabeth Gutierrez, ext. 25292

Loan Disbursement

The staff working in the loan disbursement department handles students' financial aid funds disbursed (paid) to the students' accounts and processes financial aid refunds by check or direct deposit.

Loan disbursement staff can assist with questions regarding the following:

• check requests (refunds to parents, payments to other schools for NSU students attending on consortium or study abroad agreement)
• direct deposit authorizations for student refunds (direct deposits for employees, incl. student employees, are handled by Payroll)
• return of loan funds and students' refund checks
• stop payment requests
• student eligibility for a refund of a credit balance on the account
• student loan checks
• student unclaimed property letters

Manage, Student Funds (Loan) Disbursement: Anita Thomas, ext. 25219
Director: Elizabeth Gutierrez

Collections

The collections department within the Bursar’s office manages the collection processes for delinquent accounts with the university and the institutional loan programs (Perkins and Health and Human Services Loans).

Contact the collections department for questions regarding the following:

• collection holds (91+ days past due)
• payment options and arrangements for students
• institutional loan recovery processes for the Perkins and Health and Human Services loans
• student bad debt/write-offs 

For more information, visit Collections, email collections@nova.edu, or call ext. 25200.

Manager Collections/Institutional Loan Recovery: Maria Irving, ext. 25263

The Fee Assessment Auditor sets up and maintains the Banner course and student level codes which drive fee assessment (tuition and fee charges) for the university’s programs.

Contact the Fee Assessment auditor with questions related to:

• adding tuition charges (per credit or flat rate)
• adding fees to CRNs
• charges, student fees, and discounts
• rate codes

Tuition and fees are coded in the system upon university budget approval per academic year. Programs are encouraged to audit their tuition rates for all their programs to ensure accuracy.

Fee Assessment Auditor: Ross Dieffenbacher, ext. 27506

Marketplace provides the university with a convenient and safe method for collecting online payments for various services, including student deposits, continuing education and alumni events, performing arts shows, honor society memberships, and more. Marketplace also assists event coordinators in obtaining accurate headcounts for events and in managing check-in/sign-in information. 

Marketplace Procedures

1. Submit a completed Marketplace Event Submission Form to the Marketplace Coordinator Ornella Berard at least two weeks prior to when the event should go live online. 
2. The Marketplace Coordinator will acknowledge receipt and confirm if additional information is needed.
3. Within two weeks of receipt of the Marketplace Event Submission Form, the contact person listed on the form will receive a link to the event in Marketplace for review and approval.
4. The event will be made live upon approval by the contact person. The Marketplace link may now be used to advertise the event.
5. Registration for the event will close on the date provided on the Marketplace Event Submission Form, unless requested otherwise.
6. Once the event is over, the Marketplace Coordinator will close out the event registration and process submitted funds by completing a Journal Entry to the account designated on the Marketplace Event Submission Form (index and account number).

Marketplace Policies

• Excel files of event registrants can be obtained upon request prior to the event, up to a maximum of one request per day.
• The Marketplace Coordinator will not respond to student and/or buyer inquiries, unless the concern is directly related to the operations of Marketplace. Such inquiries/concerns will be forwarded to the event coordinator to respond to. 
• Marketplace payments will not be refunded, unless requested in writing by the event coordinator. In the event a Journal Entry has already been submitted to transfer funds from the Marketplace operating account, the event coordinator should contact his/her account manager to have the refund issued to the buyer.
• Student organizations require an NSU employee point of contact (sponsor) due to the sensitive nature of information collected. All communication must go through the sponsor.

For more information, visit Marketplace or contact the Marketplace Coordinator, Ornella Berard, ext. 27415.