Aetna behavioral health benefits are not available for employees in Puerto Rico and the American Territories.
Behavioral Health & Substance Abuse benefits accompany your Medical Insurance election but are administered separately by Aetna. Be sure to bring your Aetna card when going to a new provider, Behavioral Health & Substance Abuse benefits cannot be verified with your BlueCross BlueShield card.
Behavioral Health Benefits from Aetna will be updated on Tuesday or Thursday following your new hire enrollment or the approval of the life event by the Office of Human Resources.
Example: A life event approved on Friday will be updated with Aetna before the close of business on the following Tuesday and your benefit election will be active in their system on Wednesday morning (actual effective dates of coverage are based on the life event documentation submitted).
NSU employees can call 877-398-5816 to access Behavioral Health services and the EAP!
Option 1 after the prompt for the Employee Assistance Program
Option 2 after the prompt for Behavioral Health & Substance Abuse Services
Everyone needs extra support at times. That’s why Resources For Living has partnered with TalkSpace to offer you access to online therapy. With Talkspace, you have secure access to licensed counselors without the drive time. Skip the waiting room and fit your sessions into your busy schedule. All when it’s convenient for you. 1 week of Messaging Therapy through TalkSpace is approximately 1 face-to-face counseling session under the university's EAP Program!
Get started online at www.TalkSpace.com/RFL by answering a few questions and picking your therapist!