Office of Innovation and Information Technology
Telecommunications

Telephone Guide

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Whether you're making a local call or connecting with someone across the globe, this guide provides all the information you need to use the telephone system at Nova Southeastern University. Below you'll find dialing instructions, special calling features, and other helpful resources to ensure you can make and receive calls seamlessly.

Dialing Out

 

Local Calls

9 + (area code) + XXX-XXXX

Long Distance Calls*

9 + 1 + (area code) + XXX-XXXX

International Calls*

9 + 011 + (country code) + (int’l number)

 *Please note: call types marked with an asterisk require special dialing permissions. If you need to make this type of call and are unable to do so, or if you need to be assigned an SDN access code for international dialing, please contact your immediate supervisor.

Telephone System Features

To program telephone numbers on your speed dial

  • Press *001 + selected personal list item number. You may use digits 0 thru 9 (example:  *0012)
  • Then enter telephone number to be programmed followed by # to finish (you should hear confirmation tone if correct), include 9 if an outside call and 1 if long distance. (example: *0012918005551234#)
  • To call programmed number, dial *01 and personal list item number to be dialed  (example:  *012)

To automatically place another call to an extension that was busy, or did not answer

  • Press the Automatic Callback button (or press *55) during the call attempt
  • Hang up
  • You will hear a 3-burst priority ring when the called extension is idle
  • Answer the call, or go off-hook, and the other party will be called

To temporarily redirect all calls to another extension

  • Press Call Forward button (or press *22)
  • Dial extension where calls are to be sent
  • Hang up
  • To Cancel Call Forward
  • Press Call Forward button (or press #22)

To park a call to your extension for retrieval at any extension

  • Press transfer button
  • Press Call Park button (or dial *66)
  • Hang up
  • To retrieve a parked call
  • Dial answer back code, #66
  • Dial extension where call is parked
  • You are connected to party

To answer a call placed to a member of your call pickup group

  • Press Call Pickup button (or dial *77)
  • You are connected to party

Conference Calls (to add another party to a call (for up to six parties Conference Calls))

  • Press <CONF> [dial tone]

The present call is put on hold, and you are given a new call appearance; all of the other parties remain connected to each other.

  • Dial the number of the new party and wait for an answer
  • You can privately discuss the call with the new party at this time; if there is no answer or the line is busy, pressing the extension on hold to return to the held call
  • Press <CONF> again

All parties are now connected

  • Repeat Steps 1 through 3 for additional conference connections.

To send a call to a person with Send Calls on

  • Press Transfer
  • Press Consult
  • Dial Extension
  • Press Transfer

To put a call on hold

  • Press Hold
  • To answer a new call while active on another
  • Press Hold
  • Press call appearance

To see who is holding on a line

  • Press Inspect button
  • Press Call on hold
  • Press Normal button (or exit button if you have an 8410D or an 8434)
  • Answer the call you need to get back to

To automatically redial the last number you dialed

  • Press the Redial button (or *99)

To prevent other party from hearing you

  • Press Mute; red light goes on
  • When you are ready to resume conversation with other party, press Mute again; red light goes off

To place a priority call (3 burst ring)

  • Press Priority button (or *11)
  • Dial extension number

To select personalized ring

  • Touch Select and then press Ring
  • Continue to press Ring cycle through all 8 patterns
  • When you hear the desired ring pattern, press Select

To send all calls (except priority calls) immediately to coverage

  • Press the SAC button (or dial *33)
  • To cancel send all calls
  • Press the SAC button again (or dial #33)

To test the voice terminal lights

  • While on hook, press the Select button; select lamp will light
  • Touch Drop
  • Release Drop button to end test

  • To send present call to another extension
  • Press Transfer; call is automatically put on hold
  • Dial number to which call is to be transferred
  • Press Transfer again
  • Hang up

Calling Card Calls

If you need to place a call which should be charged to your personal calling card, please use the 800 access number for your personal long distance provider. This 800 number is usually printed on the back of your calling card.

Operator Assisted Calls

It is not possible to place a 0+ call from our campus. If you require the assistance of a local or long distance operator, please call our switchboard by dialing 0.