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Service Liability Agreement

For certain employees, access to University provided cellular voice/data/pager services is vital to performance of job duties. University provided cellular service is subject to the guidelines listed below:

  • Cellular Ordering: The issuance of a cellular instrument and billing account must be approved by the employee’s department finance officer and dean/VP. Employees must choose a device from tmobile.com. Deans and VPs have a $1,200.00 spend limit. All other faculty/staff have a $700.00 spend limit. Any variance from these limits will require the employee to fill out an exception form (https://www.nova.edu/webforms/oiit/cellular-exception/index.html). The exception form must be approved by the department finance officer as well as the dean or VP. Once the approval is issued, the form will be sent to Dr. Harry Moon or Dr. Ralph Rogers for approval. From there, the department’s telecommunications contact will submit the order through service manager. All tickets will be processed within 48 hours of request unless the Cellular Specialist is on vacation. Employees may not purchase their own equipment. All orders must be submitted by the department’s telecommunications contact.
    • How to Request
      • Accessory Orders
        • TELECOM REQUESTS>$ ICON>MOBILE>ACCESSORY ORDER
        • There is a $20.00 limit on cellular accessories unless the employee has written justification and approval from their dean or executive director.
        • OIIT carries an inventory of basic accessories. If the requested accessory is in stock, the telecommunications contact will receive it within 3 days of the closed ticket.
        • If the employee requests a non-standard accessory, the telecommunications contact must provide the specific link for the desired accessory. The telecommunications contact will receive it within 1 week of the closed ticket, unless otherwise stated.
      • New Orders
        • TELECOM REQUESTS>$ ICON>MOBILE ORDER>NEW ORDER
        • New employee’s may request that their current phone number be ported into the University’s account. The employee must have their supervisor’s written approval. The should also be made aware that the line will now belong to NSU and that they will need written supervisor approval to remove the line from the University’s account.
        • Employees must choose a device from tmobile.com. Deans and VPs have a $1,200.00 spend limit. All other faculty/staff have a $700.00 spend limit.
        • Any variance from these limits will require the employee to fill out an exception form (https://www.nova.edu/webforms/oiit/cellular-exception/index.html).
        • The Cellular Specialist will notify the department contact of arrival within 1 week of the closed ticket unless otherwise stated.
  • Replacement Order
    • TELECOM REQUESTS>$ ICON>MOBILE ORDERS>REPLACEMENT ORDER
    • Employees are eligible for an upgrade every 36 months. Should an employee break their NSU issued device before the 36-month upgrade period, the employee may be held liable for purchase of the replacement.
    • If the employee is being ported to a new carrier, please specify that in the “additional notes” portion of the ticket.
    • Employees must choose a device from www.tmobile.com. Deans and VPs have a $1,200.00 spend limit. All other faculty/staff have a $700.00 spend limit.
    • Any variance from these limits will require the employee to fill out an exception form (https://www.nova.edu/webforms/oiit/cellular-exception/index.html).
    • The Cellular Specialist will notify the department contact of arrival within 1 week of the closed ticket unless otherwise stated.
  • Official Carrier: OIIT will place all orders for cellular services with TMobile. To learn more NSU’s plan offered by TMobile, please visit TMobile plan.
  • Activations: OIIT will alert the department contact when the phones arrive and schedule an activation date. Activations are performed Tuesday, Wednesday, and Thursday between the hours of 9:00am and 2:00pm. OIIT will alert the department contact when the device is ready to be picked up. Once the device is picked up, the employee can put a ticket into service manager to have a CSS technician transfer their data and set up their email. If the equipment is a replacement device, the employee will then need to factory reset their device and return it to the Cellular Specialist. Any devices that are not factory reset will be returned to the department contact. OIIT will monitor plans and overall usage and make changes in service agreements to provide the most convenient and economical plan for the employee.
  • Cancellations: Each department is responsible for notifying OIIT of staff changes and cancellations of service. All devices must be returned to OIIT for proper handling. Until notification of cancellation via service manager, each department will be responsible for the billing of service for employees who have left the University. At the department’s discretion, employees may keep their University phones or phone number upon leaving their position. The employee will need to provide written supervisor approval authorizing the request.
    • How to Request
      • TELECOM REQUEST>$ ICON> TELECOM BILLING>MOBILE>CANCELLATION
    • Please allow up to two billing cycles for the line to be fully removed from the account.
    • If the employee decides to take their line with them, the transfer must be completed during business hours
    • If the employee decides to purchase their University issued phone, a check/money order must be written out to Nova Southeastern University. The employee should also be made aware the NSU cannot unlock the phone and there is no warranty on the device.
  • International: NSU has blocked international for all employees who do not use international services on a regular basis. In order to unblock international services, each department is responsible for notifying OIIT via service manager of an employee’s international travel one week before the trip so that the appropriate plan can be added to their line. The block will be added back onto the line once the employee returns from their trip. For those employees without international access, OIIT has established an International Loaner Program (see International Cellular Loaner Program).
    • How to Request
      • TELECOM REQUEST>$ ICON>TELECOM BILLING>MOBILE>INTERNATIONAL
    • Any unauthorized international usage will be charged to the department. It is up to the department if they wish to request payment from the employee.
  • International Loaner Program: The Telecommunications department has instituted an International Loaner Program. The Office of Innovation and Information Technology provides three international devices from AT&T. These phones will be made available to all departments. The traveler will need to contact his/her department’s telecommunications contact to reserve a phone. These devices are supplied on a first come first serve basis. The telecommunications contact will need to place the ticket into service manager at least two weeks in advance.
    • The international device is to be used for emergencies only. The international plan is $10.00/day plus the cost for the initial service plan ($52.06). The initial plan and all usage charges will be the responsibility of the department requesting the loaner. If the device is lost or stolen, the department will be responsible for the charge to replacement the phone. The device must be returned to the Cellular Specialist unlocked and reset within one week of the user’s return.
    • When the traveler picks up the loaner device, he/she will need to sign a receipt indicating they received the phone. The terms and conditions are outlined on the receipt. A copy will be given to the traveler and the original will remain with the Cellular Specialist.
    • Please note that this program has been designed for users who travel infrequently or for those who do not have an NSU issued cell phone. If the user travels internationally on a regular basis, Telecommunications recommends that the department purchase a cell phone for the employee.
    • How to Request
      • TELECOM REQUESTS>INTERNATIONAL MOBILE REQUEST
        • Check box that asks “do you require a loaner”
      • Warranty Replacements: OIIT will order a warranty replacement for any non-Apple device, that is less than a year old and determine to be defective (water/physical damage does not apply). The department’s telecommunications contact must place a request in service manager. depending on the carrier, the department may incur a fee for the replacement. If the employee has an Apple device, the employee is responsible for making an appointment at the nearest Apple store to have the device looked at. The employee may have to pay a fee if the phone is repaired or replaced. It is up the department if they wish to reimburse the employee.
        • How to Request
          • TELECOM REQUEST>$ ICON>MOBILE ORDERS>WARRANTY REPLACEMENT
        • The defective device will need to be returned when the user picks up the new device. Please make sure that all information is backed up before then.
        • If the equipment shows any sign of physical or water damage, the carrier may charge for the full price of the requested device. If this occurs, there is no way to dispute the charge.
        • The Cellular Specialist will notify the department contact of arrival within 1 week of the closed ticket unless otherwise stated.
      • Lost/Stolen Devices: If a device is lost or stolen, the department’s telecommunications contact will need to notify OIIT in writing. The line will be suspended until a new device is issued. The employee is responsible for reporting this loss/theft to PSO within 72 hours after the loss/theft. If the employee is not eligible for an upgrade at the time of the loss/theft, the cost for replacement equipment will be at full retail price.
      • Billing Reports/Changes: Monthly detailed reports will be made available to the department’s telecommunications contact upon request. They will also receive a No Usage Report each month. It is expected that these call details will be reviewed by the responsible departmental supervisory personnel. If an employee shows consistent no usage on their line for three months, their line will be cancelled.
      • Departmental supervisory personnel are expected to review the number of cellular devices assigned to their employees on a regular basis and to make name/billing changes whenever necessary
        • How to Request
          • TELECOM REQUEST>$ ICON> TELECOM BILLING>MOBILE> BILLING CHANGES
          • In the service of description, please specify any and all changes that need to be made to a specific line.
          • Please enter one ticket per phone line.
          • Please allow up to two billing cycles for the changes to take effect.
        • Wireless Priority Service: The University is now enrolled in the US Government’s Wireless Priority Service. In the event or a hurricane or other catastrophic disaster, the Wireless Priority Service will place the user’s line as a priority. This will enable any call you make, to get through faster than it would otherwise. There is a nominal cost for this service (around $1.75 per month). If you wish to enroll in this service, please place a request with your telecommunications contact.
        • Personal Purchases: Employees may take advantage of the University’s Buy Back Program. These phones are used devices that were returned by University employees. All devices are sold “as is” and cannot be returned. OIIT is unable to unlock any device. A check/money order must be made out to Nova Southeastern University.   
          • The Buy Back price is determined by the vendor and is non-negotiable.
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