OIIT Project Intake

This process enables project proposers to be aware of the project intake process. Scroll down to propose a project. Please be aware that for new project/technology approvals, it may take a minimum of 30 days to complete the review.
Project start date is not project approval date.

Note:
  • These steps may occur in parallel but must be met before OIIT will approve/proceed with any project.
  • Although a product/technology may be approved, that is not a start date for development.

Process Outcomes

Why can a request be denied?

Requests can be declined for one of the following reasons:

  • Contracted resources were not approved
  • There is currently an existing solution in NSU’s catalog of approved platforms that can satisfy this request
  • This request was identified as a duplicate for something we already had in the queue
  • A request may be rejected if funding is not available. Once funding is available it can be resubmitted for review
  • Not compliant with NSU’s security standards HIPPA, FERPA, ADA, etc.
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Product Support Requests

Please select your request type from the list of options below. Selecting the request link below each description will launch our intake form for you to fill out. Once your request has been submitted via the intake form, a confirmation email will be sent for your records. After our review, a team member will contact you to discuss your request in detail.

APPLICATION SUPPORT ISSUE

Experiencing an issue with an already existing application or system? Use the link below to open a ticket with NSU Service Manager to address any issues with an application or system already in use. Submit

APPLICATION ENHANCEMENT REQUEST

Need a change to a current application? Use the link below to request an upgrade, update, or have a new feature implemented on an existing system (such as Milner or Sharklink). Submit

ARIBA SUPPORT ISSUES

Click below to submit a request for support within the Ariba system. Examples of support requests include user questions, system errors, bugs, etc. Submit

ENHANCEMENT REQUEST

Click below to submit a request for enhancement or modification within the Ariba system. Examples of Ariba requests include changes to approval flows, report creation/modification, new features, or updates to existing functionality. Submit

AUDIO VISUAL / VIDEOCONFERENCING SUPPORT ISSUES

Click below to report challenges relating to Audio Visual/Videoconferencing hardware and/or services.Submit

AUDIO VISUAL / VIDEOCONFERENCING SERVICE REQUEST FORM

Click below to request Audio Visual (AV) or Videoconferencing Services.Submit

AUDIO VISUAL ARCHITECTURE PROJECT REQUESTS

Click below to submit a request for an Audio Visual (AV) Project. All proposed AV projects require an on-site consultation with a member of the OIIT AV Architecture Team and will be defined as an Internal Installation/upgrade by the OIIT AV Architecture Team or as an Outsourced Installation/Upgrade that will then follow the RFP process with the Office of Procurement to find an external AV Integrator to meet your project needs. Estimates will include total estimated cost of the AV components, AV installation costs (if outsourced) and AV Infrastructure estimates for power and data as applicable. All requests are processed in the order in which they are submitted.Submit

SUPPORT 

Selecting this option will allow you to submit production errors or incidents within the Banner system or operational requests. These requests include: systems or processes not working or running, research into unexpected results from the Banner applications or custom processes, request to start or stop scheduled jobs, change parameters or run a process on demand, requests for minor configuration changes in the Banner application and general questions. Submit

REQUEST INTAKE

Selecting one of these options will allow you to submit a request for new features, functionality or modifications within the Banner system.

Examples of Banner requests include the following:

Banner Non-Project Development:

  • New integrations between Banner and external or existing internal systems
  • Data extracts for third party vendors, new batch processes or modifications to existing batch processes

Banner Upgrade:

  • New request for a standard Banner maintenance
    • Examples include Ellucian non-compliance/regulatory releases

Banner Capital Project:

  • New request for a Banner-related project effort
    • Examples include the Banner 9 initiative of specific modules, enhancements to the development lifecycle Banner Workflows

Submit

CANVAS SUPPORT ISSUES

Use this option to submit Support requests for the Canvas System. Examples of support requests include user questions, system errors, course content requests or any related system issues with the Canvas System. Submit

CANVAS REQUESTS

Use this option to submit a request for enhancement or modification within the Canvas system. Examples of Canvas requests include report creation/modification, new features, or updates to current functionality. Submit

CONCUR SUPPORT ISSUES

Click below to submit a request for support within the Concur application. Examples of support requests include user questions, system errors, bugs, etc. Submit

ENHANCEMENT REQUEST

Click below to submit a request for enhancement or modification within the Concur. Examples of Concur requests include changes to approval flows, report creation/modification, new features, or updates to existing functionality. Submit

NEW DOCUSIGN ACCOUNT REQUEST

Click below to open a ticket for a New DocuSign account request. Submit

NEW DOCUSIGN TEMPLATES AND POWER FORMS

Click below to open a ticket with New DocuSign Templates and Power Forms. Submit

GENERAL SUPPORT OR NEED SUPPORT ON DOCUSIGN ACCOUNT OR TEMPLATES

 Click below to open a ticket for DocuSign General Support or Need Support on DocuSign Account or Templates.Submit

REQUEST DOCUSIGN USAGE REPORT

Click below to open a ticket to Request DocuSign Usage Report. Submit

MOBILE SOFTWARE DEVELOPMENT ISSUE

Click below to open a ticket with NSU Service Manager to address an issue with a custom mobile application built by the University. Submit

MOBILE SOFTWARE DEVELOPMENT REQUESTS

Click below to submit a request for enhancement or modification within the Ariba system. Examples of Ariba requests include changes to approval flows, report creation/modification, new features, or updates to existing functionality. Submit

ISHARK MOBILE

Click below to submit a request for enhancement or modification within the Ariba system. Examples of Ariba requests include changes to approval flows, report creation/modification, new features, or updates to existing functionality. Submit

NEW TECHNOLOGY REQUEST (INCLUDES, HARDWARE, SOFTWARE, INFRASTRUCTURE, NETWORK SERVICES, TELEPHONY, AND FACILITIES IT PROJECT REQUEST)

Submit a request to OIIT to initiate the purchase or research of new technology or infrastructure for your department.  If the technology is currently in production, please submit a Service manager ticket. Submit

RECRUIT SUPPORT ISSUES

Use this option to submit Support requests for the Recruit System. Examples of support requests include system errors, waiver codes, new employees, updating user access, or any related system issues with the Recruit System. Submit

RECRUIT REQUESTS

Use this option to submit a request for an enhancement or modification within the Recruit system. Examples of Recruit requests include new communication plans, new features, system configuration, updates to current functionality, or significant revisions to existing communication plans or territories. Submit

BROKEN REPORT ISSUES

This option is for submitting a request to investigate an already developed and deployed report because you believe it is not working correctly or you believe it is returning incorrect data. Submit

NEW REPORT REQUEST

This option will allow you to submit a request to develop a new one-time or recurring report using SQL Reporting Services or MSExcel that may be published to SharePoint, Email or requested on-demand. Submit

TEAM SITE UPDATES

Use this option to request to make any changes to an existing team sites. Once the changes are submitted, an email confirmation will be sent for your records. Please make sure to include the URL for your team site and provide information on what needs to be changed or modified. One of our team members will contact you for any clarification and work on your request. Submit

NEW SHAREPOINT TEAM SITE

Use this option to submit a request to create a SharePoint Collaboration site. SharePoint is a collaboration tool which offers a simplified user experience and added social media capabilities that can be used for website management that includes shared calendars, document libraries, enhanced search capabilities and shared task lists. Submit

SOFTWARE DEVELOPMENT SUPPORT

Click below to open a ticket with NSU Service Manager to address an issue with a custom application built by the University. Submit

SOFTWARE DEVELOPMENT REQUEST

Click below to submit a request for the creation and/or modification of web or integration software that cannot be otherwise purchased from a vendor and requires programming from the software development team. Examples include Dissertation collaboration, PayTrax, and Course Wizard. Submit

WEBSITE OR WEBPAGE

Submit requests to Web Development department. Submit

OPINIO SURVEY

Submit requests to Web Development department. Submit

MASS EMAIL

Submit requests to Web Development department. Submit

CLUDO WEBSITE SEARCH

Submit requests to Web Development department. Submit

CAMPUSPRESS

Submit requests to Web Development department. Submit

UPAY OR WEB FORM

Submit requests to Web Development department. Submit

TOUCHNET MARKETPLACE

Submit requests to Web Development department. Submit

Can't find what you're looking for?

Use the button below to visit our NSU ServiceNow portal for a full list of the request queues we have available for support.

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