Our new self-service password management system provides a single password to access all NSU online services. It also has the ability to reset your NSU password (even if you forget it) without the aid of the Help Desk.
Retrieve Your Password To get started click on the button below. Once on the website login using your Sharklink
username and password. Then click on [Show My Password] button to retrieve your initial
SharkPass password.Step 1
Register for SharkPass Next click on the button below to go to registration page. Login with your SharkLink
email address (e.g. jsmith1@nova.edu) and initial SharkPass password. You will be
required to answer at least four (4) security questions and provide your secret answers
to complete the registration process. (Remember to keep your answers you will need
them to complete the last step.)Step 2
Reset Password To complete the process and activate your SharkPass you will have to reset your password.
Click on the button below to go to the reset page, and then login with your SharkLink
email address (e.g. jsmith1@nova.edu) and initial SharkPass password. You will be
required to answer your four (4) security questions you previously answered.Step 3
Frequently Asked Questions
SharkPass is a self-service password management system that will allow you to reset
your NSU password.
All NSU students and alumni accounts will be transitioned to the SharkPass platform
and use SharkPass.
This is a required step as we work towards achieving a single password to access all
NSU online services.
You will need to retrieve your initial SharkPass password at http://www.nova.edu/sharkpass, then register at http://pwregister.nova.edu and login with your SharkLink email address and initial SharkPass password. After registering for SharkPass you will then need to reset your password by going to http://pwreset.nova.edu and change your password.
You may get a login error if you are a Health Professions Division (HPD) student. As an HPD student you may have been given access to Citrix applications such as NexGen or Axium. As a result you already have an existing password on SharkPass. The lookup tool will not work for you as you would have already changed that initial password, you will need to use your existing Citrix password. If you have forgotten your password please contact Strategic Support Services at (954) 262-0777 or by email at sss@nova.edu.
For any SharkPass questions please contact Strategic Support Services at 954-262-HELP (4357) or by email at help@nova.edu.
After March 24, 2014 you will need to update any mobile device you use to access SharkMail with your new SharkPass password.
Hours of Operation
Monday-Friday 7:00 a.m. – 7:00 p.m.
Saturday Closed
Sunday Closed
Closed on University Holidays
Holiday Schedule
5/26 Closed
7/4 Closed
Phone Students: (954) 262-4357
Toll Free: 800-541-6682 ext. 24357
Phone Staff: (954) 262-0070
Email: SharkITServices@nova.edu