SharkPass
Our new self-service password management system provides a single password to access all NSU online services. It also has the ability to reset your NSU password (even if you forget it) without the aid of the Help Desk.
Step 1
Retrieve Your Password
To get started click on the button below. Once on the website login using your Sharklink username and password. Then click on [Show My Password] button to retrieve your initial SharkPass password.
Step 2
Register for SharkPass
Next click on the button below to go to registration page. Login with your SharkLink email address (e.g. jsmith1@nova.edu) and initial SharkPass password. You will be required to answer at least four (4) security questions and provide your secret answers to complete the registration process. (Remember to keep your answers you will need them to complete the last step.)
Step 3
Reset Password
To complete the process and activate your SharkPass you will have to reset your password. Click on the button below to go to the reset page, and then login with your SharkLink email address (e.g. jsmith1@nova.edu) and initial SharkPass password. You will be required to answer your four (4) security questions you previously answered.
Frequently Ask Questions
SharkPass is a self-service password management system that will allow you to reset your NSU password.
This is a required step as we work towards achieving a single password to access all NSU online services.
You may get a login error if you are a Health Professions Division (HPD) student. As an HPD student you may have been given access to Citrix applications such as NexGen or Axium. As a result you already have an existing password on SharkPass. The lookup tool will not work for you as you would have already changed that initial password, you will need to use your existing Citrix password. If you have forgotten your password please contact Strategic Support Services at 954-262-0777 or by email at sss@nova.edu.
For any SharkPass questions please contact Strategic Support Services at 954-262-HELP (4357) or by email at help@nova.edu.