Public Relations, Marketing, and Creative Services
  1. Home
  2. PRMCS
  3. PRMC Web Request

Web Request Support

This page outlines how to address website updates and when to submit a request to the PRMCS web team.

 

Start Here: Updates Handled by Web Editors

If you are unsure where to start, contact the web editor for the pages you want updated. Web editors can help confirm the request type, gather required information, and submit tickets when required.

Become a department web editor

These routine updates can be completed by web editors.

  • Fixing typos and formatting issues
  • Updating links
  • Adding and replacing images
  • Editing existing content
  • Uploading PDFs

Find your web editor

 

 

Web Request Form

After July 1, 2026, the web ticket request form will only be accessible to trained web editors to submit requests for content types that cannot be edited.

Such content types include:

  • Strategic large-scale content updates
  • New web pages (faculty profiles, academic programs, and landing pages)
  • Department and college home/index landing pages
  • Header and footer navigation menus
  • Right side navigation menus
  • Shared assets (components used across multiple pages)
  • Career pathways for program pages
  • Degree finder updates
  • Forms
  • Page and document removals

Requests will be reviewed based on scope, complexity, urgency, and institutional priorities. While urgent requests will receive prompt review, priority will be assigned based on institutional impact, time sensitivity, and available resources. PRMCS will continue to provide oversight to ensure all updates meet university standards for branding, accessibility, and quality.

Submit a web request

 

 

Request Timelines

Timelines vary based on request type and complexity. After submission, requests are reviewed for completeness and scope. You will receive a response within three business days indicating the next steps.

Variable Timelines

Some requests require additional coordination:

  • New webpages
  • Webpage redesigns

Timelines will be provided based on scope and dependencies.

Urgent (1–2 Business Days)*

For time-sensitive updates

  • Degree Finder updates

  • Broken links and redirects

  • Program or accreditation updates

Expedited (3–4 Business Days)

For requests that require a faster turnaround

  • Content revisions (one to two paragraphs)

  • CMS assistance or general questions

Standard (4–5 Business Days)

For most requests

  • Directory and staff updates

  • Minor content and image updates


*All requests submitted as Urgent will be reviewed and prioritized based on business impact, time sensitivity, scope, and institutional priorities. If a request does not meet the criteria for an Urgent priority, it may be reassigned to the appropriate service level.