Thank you for your interest in submitting a request! Please select your request type from the list of options below. Selecting the request link below each description will launch our intake form for you to fill out. Once your request has been submitted via the intake form, a confirmation email will be sent for your records. After our review, a team member will contact you to discuss your request in detail.
Request Intake Form Quick Reference Guide
Application Support Issue
Experiencing an issue with an already existing application or system? Use the link below to open a ticket with NSU Service Manager to address any issues with an application or system already in use.
Application Enhancement Request
Need a change to a current application? Use the link below to request an upgrade, update, or have a new feature implemented on an existing system (such as Milner or Sharklink).
Ariba Support Issues
Click below to submit a request for support within the Ariba system. Examples of support requests include user questions, system errors, bugs, etc.
Ariba Support Issue
Click below to submit a request for enhancement or modification within the Ariba system. Examples of Ariba requests include changes to approval flows, report creation/modification, new features, or updates to existing functionality.
Audio Visual / Videoconferencing Support Issues
Click below to report challenges relating to Audio Visual/Videoconferencing hardware and/or services
A/V Support Issue
Audio Visual / Videoconferencing Service Request Form
Click below to request Audio Visual (AV) or Videoconferencing Services.
A/V Service Request
Audio Visual Architecture Project Requests
Click below to submit a request for an Audio Visual (AV) Project. All proposed AV projects require an on-site consultation with a member of the OIIT AV Architecture Team and will be defined as an Internal Installation/upgrade by the OIIT AV Architecture Team or as an Outsourced Installation/Upgrade that will then follow the RFP process with the Office of Procurement to find an external AV Integrator to meet your project needs. Estimates will include total estimated cost of the AV components, AV installation costs (if outsourced) and AV Infrastructure estimates for power and data as applicable. All requests are processed in the order in which they are submitted.
Audio Visual Architecture Project Request
Selecting this option will allow you to submit production errors or incidents within the Banner system or operational requests. These requests include: systems or processes not working or running, research into unexpected results from the Banner applications or custom processes, request to start or stop scheduled jobs, change parameters or run a process on demand, requests for minor configuration changes in the Banner application and general questions.
Banner Service Manager
Selecting one of these options will allow you to submit a request for new features, functionality or modifications within the Banner system.
Examples of Banner requests include the following:
Banner Non-Project Development:
Banner Capital Project:
Banner Request Intake
Canvas Support Issues
Use this option to submit Support requests for the Canvas System. Examples of support requests include user questions, system errors, course content requests or any related system issues with the Canvas System.
CANVAS SUPPORT ISSUE
Use this option to submit a request for enhancement or modification within the Canvas system. Examples of Canvas requests include report creation/modification, new features, or updates to current functionality.
New DocuSign Account Request
Click below to open a ticket for a New DocuSign account request.
New DocuSign Templates and Power Forms
Click below to open a ticket with New DocuSign Templates and Power Forms.
General Support or Need Support on DocuSign Account or Templates
Click below to open a ticket for DocuSign General Support or Need Support on DocuSign Account or Templates.
Request DocuSign Usage Report
Click below to open a ticket to Request DocuSign Usage Report
Mobile Software Development Issue
Click below to open a ticket with NSU Service Manager to address an issue with a custom mobile application built by the University.
Mobile App Issues
Mobile Software Development Requests
Click below to submit a request for the creation and/or modification of a supported University mobile application that runs on an iPhone, iPad and Android based phone or tablet. Currently, iShark Mobile is NSU’s premiere mobile application which offers users the ability to view news & events, a campus map, access to SharkLearn, and much more.
Mobile App Requests
Request to send push notification and banner messages from iShark.
New Technology Request (includes, Hardware, Software, Infrastructure, Network Services, Telephony, and Facilities IT Project Request)
Submit a request to OIIT to initiate the purchase or research of new technology or infrastructure for your department. If the technology is currently in production, please submit a Service manager ticket.
Recruit Support Issues
Use this option to submit Support requests for the Recruit System. Examples of support requests include system errors, waiver codes, new employees, updating user access, or any related system issues with the Recruit System.
Recruit SUPPORT ISSUE
Use this option to submit a request for an enhancement or modification within the Recruit system. Examples of Recruit requests include new communication plans, new features, system configuration, updates to current functionality, or significant revisions to existing communication plans or territories.
Broken Report Issues
This option is for submitting a request to investigate an already developed and deployed report because you believe it is not working correctly or you believe it is returning incorrect data.
Broken Report Issue
New Report Request
This option will allow you to submit a request to develop a new one-time or recurring report using SQL Reporting Services or MSExcel that may be published to SharePoint, Email or requested on-demand.
Team Site Updates
Use this option to request to make any changes to an existing team sites. Once the changes are submitted, an email confirmation will be sent for your records. Please make sure to include the URL for your team site and provide information on what needs to be changed or modified. One of our team members will contact you for any clarification and work on your request.
New SharePoint Team Site
Use this option to submit a request to create a SharePoint Collaboration site. SharePoint is a collaboration tool which offers a simplified user experience and added social media capabilities that can be used for website management that includes shared calendars, document libraries, enhanced search capabilities and shared task lists.
New Team Site
Software Development Support
Click below to open a ticket with NSU Service Manager to address an issue with a custom application built by the University.
Software Development Request
Click below to submit a request for the creation and/or modification of web or integration software that cannot be otherwise purchased from a vendor and requires programming from the software development team. Examples include Dissertation collaboration, PayTrax, and Course Wizard.
Submit requests to Web Development department for new or existing:
Website or WebpageSubmit Request
Opinio SurveySubmit Request
Mass EmailSubmit Request
Cludo Website SearchSubmit Request
uPay or Web FormSubmit Request
TouchNet MarketplaceSubmit Request