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Request Initiation

Submitting A Request

Thank you for your interest in submitting a request! Please select your request type from the list of options below. Selecting the request link below each description will launch our intake form for you to fill out. Once your request has been submitted via the intake form, a confirmation email will be sent for your records. After our review, a team member will contact you to discuss your request in detail.

Request Intake Form Quick Reference Guide

Application Support Request

Need a change to a current application? Use the link below to request an upgrade, update, or have a new feature implemented on an existing system (such as Milner or Sharklink).

Application Support Request

Application Support Issue

Experiencing an issue with an already existing application or system? Use the link below to open a ticket with NSU Service Manager to address any issues with an application or system already in use.

Application Support Issue

Enhancement/Modification

Click below to submit a request for enhancement or modification within the Ariba system. Examples of Ariba requests include changes to approval flows, report creation/modification, new features, or updates to existing functionality.

Ariba Enhancement/Modification

Support

Click below to submit a request for support within the Ariba system. Examples of support requests include user questions, system errors, bugs, etc.

Ariba Support Request

Request Intake

Selecting this option will allow you to submit a request for new features, functionality or modifications within the Banner system.  Examples of Banner requests include new integrations between Banner and external systems, data extracts for third party vendors, new batch processes or modifications to existing batch processes, modifications to the functionality of Banner or Self-Service (SSB) applications, and enhancements to existing Banner workflows.

Banner Request Intake

Service Manager

Selecting this option will allow you to submit production errors or incidents within the Banner system or operational requests. These requests include: systems or processes not working or running, research into unexpected results from the Banner applications or custom processes, request to start or stop scheduled jobs, change parameters or run a process on demand, requests for minor configuration changes in the Banner application and general questions.

Banner Service Manager

Canvas Requests

Use this option to submit a request for enhancement or modification within the Canvas system. Examples of Canvas requests include report creation/modification, new features, or updates to current functionality.

CANVAS REQUESTS

Canvas Support Requests

Use this option to submit Support requests for the Canvas System. Examples of support requests include user questions, system errors, course content requests or any related system issues with the Canvas System.

CANVAS SUPPORT REQUESTS

Submit a work ticket here to request online course development services from the instructional design team. This unit will actively collaborate with NSU's faculty, while promoting and facilitating best practices in teaching and learning with technology. Services include creating and developing new courses, maintaining existing courses, assessing existing courses, and providing online teaching strategies.

Mobile Software Development Requests

Click below to submit a request for the creation and/or modification of a supported University mobile application that runs on an iPhone, iPad and Android based phone or tablet. Currently, iShark Mobile is NSU’s premiere mobile application which offers users the ability to view news & events, a campus map, access to SharkLearn, and much more.

Mobile App Requests

Mobile Software Development Issue

Click below to open a ticket with NSU Service Manager to address an issue with a custom mobile application built by the University.

Mobile App Issues

New Web Requests

Use this option to submit requests for new websites, surveys or online forms. New websites will be developed using our Content Management System where content owners will manage future content changes.

New Web Requests

Content Change Requests

Use this option for content requests for websites or forms maintained by OIIT's Web Development Team. Changes to content on CMS websites must be directed to the site's content owner for processing.

Content Requests

New Report Request

This option will allow you to submit a request to develop a new one-time or recurring report using SQL Reporting Services or MSExcel that may be published to SharePoint, Email or requested on-demand.

New Report Request

Broken Report Request

This option is for submitting a request to investigate an already developed and deployed report because you believe it is not working correctly or you believe it is returning incorrect data.

Broken Report Request

New SharePoint Team Site

Use this option to submit a request to create a SharePoint Collaboration site. SharePoint is a collaboration tool which offers a simplified user experience and added social media capabilities that can be used for website management that includes shared calendars, document libraries, enhanced search capabilities and shared task lists.

New Team Site

Team Site Updates

Use this option to request to make any changes to an existing team sites. Once the changes are submitted, an email confirmation will be sent for your records. Please make sure to include the URL for your team site and provide information on what needs to be changed or modified. One of our team members will contact you for any clarification and work on your request.

Team Site Updates

Software Development Request

Click below to submit a request for the creation and/or modification of web or integration software that cannot be otherwise purchased from a vendor and requires programming from the software development team. Examples include Dissertation collaboration, PayTrax, and Course Wizard.

Software Development Request

Software Development Support

Click below to open a ticket with NSU Service Manager to address an issue with a custom application built by the University.

Software Development Support

Submit a work ticket here to request access to training resources, including workbooks, tutorials, quick start guides, and self-paced online courses. Materials are available for faculty, administrators, and staff in the areas of Microsoft applications, Canvas and related applications, as well as Banner administrative system and other tools.

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