Setting up MFA on Phone

Setting up MFA on your NSU account to access SharkMail, SharkLink, and Self-Service Banner is a simple process and can be completed in about 5 minutes. The different method options consists of:

• Calling phone number
• Texting code to number
• Asking for verification over Authenticator App

For step-by-step procedures, please follow this guide:

Pre-setup requirements: Remove any previous NSU accounts in Authenticator App              

• Click on the old Account

• Click on the Gear

• Click on the Remove account 

• Click on the Plus (+)

• Select Work or school account and Sign in

• Sign in with NSU email, if already signed in, skip to the More information required

• Enter NSU password - if forgot password do not use "Forgot my password"

• Click Next  (More information required)

• If setting up for Text, click the "setup in a different method"
  • Select "Phone" and enter phone number
• If setting up for Authenticator App
• Install Microsoft Authenticator from your App Store and click Pair your account to the app by clicking this link (possible twice)

• If a window pops up, go to settings and change settings (If stuck on loop, start over, no need to reset MFA again)

• You will be shown a number to enter (click I can't see the number) behind "Are you trying to sign in?" window

• Remember and type in number when window comes back, click yes

• Will get an activation failed window infront of the green check-mark, click OK

• the Notification approved will be behind click Next

• Click Done

• Click Skip

• Click Continue