User Support
Example: general usage and access/logon issues
Contact SharkTime Administrators at:
Shared Services/HR Related Support
Example: new hires, employee org #, rehire/ terminations, transfers, rates, supervisor assignments
Contact the HR Department at:
- hr4u@nova.edu
- 954-262-4748
Benefits Related Support
Example: leave of absence and short/long term disability issues
Contact the Benefits Department at:
Payroll Related Support
Example: historical edits, multiple-job related, time-off related (bereavements, jury duty, personal, sick, vacation)
Contact the Payroll Department at:
- payroll@nova.edu
- 954-262-7887
SharkTime System Support /Clock Issues
Example: java issues, system or clock errors
Log a support ticket at:
- Use the NSU ServiceNow desktop icon OR
- Log into https://nsu.service-now.com