Send an email request to nsudups@nova.edu so that the duplicate BANNER record may be inactivated and/or merged. After the team has completed this process, an email will be sent to EPS Quality Control to have the records merged in NetSearch, if necessary.
If a documents was miscoded or processed with incorrect information (NSUID, document type, aid year, status code), send an email to epsquality@nova.edu indicating the issue with the correct information.
Send a detailed email explaining the situation to epsquality@nova.edu. If possible, provide a tracking number, NSUID, and date when the documents were sent.
Also be sure to verify that the documents were sent to the correct mailing address: 3301 College Avenue - P.O. Box 299000 Fort Lauderdale, Florida 33329.
"Image & Store" documents have already been processed by the Office of Student Financial Assistance (OSFA) and need to be imaged into NetSearch for record keeping.
"Image" documents are those that have yet to be reviewed by the OSFA. These document update in Banner (RRAAREQ) the following day with "Status" and "Status Date" and are imaged into NetSearch for record keeping.