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Frequently Asked Canvas Questions

Canvas is accessible though the Sharklink portal, or you can access the direct website:

For your convenience, the Canvas support line is available 24/7/365. You have access to live training or how- to guidance at any point in time, support via phone, email or chat. The Canvas support hotline will help to address your questions, concerns, or any difficulties you may be having. 

Faculty Canvas support hotline: 1-833-879-0862

Canvas can assist with any canvas related questions, if they cannot answer your questions due to it being a Nova related issue, they will contact Strategic Support Services and we will assist the call or you can email

Student Canvas support hotline is 24/7/365 support: 1-844-865-2568

When students log into their Canvas for the first time, they should see a Canvas training course available to them.

The instructor can add you to their course and then you can copy their course to your own course. Or they can send an email to giving you permission to have access to their course.

Please send an email with the correct course term and CRN number for the Blackboard course that you would like to be copied into your Canvas course to

Please review the list below to note the specific steps you will need to take.

Review Content

☐Enter Getting Started content

☐Enter module level Objectives and Wrapups

☐Organize any unorganized content (We tried to organize into modules when possible. If we couldn't, the suggested template is below your current content)

Review modules for:

☐Module naming convention (You may need to update this.)

☐Missing content you might need to recreate

☐Publish and Unpublish modules and individual items as needed

Review content pages for:

☐References to Blackboard

☐Broken links (You can use the Link Validator tool to assist.)

☐SharkMedia videos (These need to be re-added manual, as these did not convert over.)


☐Announcements were imported, but you will need to update announcement dates (or delete them if you want to start fresh).


☐Setup Groups, Availability Date, Due Dates and Points

☐Enable Turnitin or Respondus as needed

Discussion Boards

☐Discussions are listed in order of most recent activity. If you want to modify this, you can pin each discussion board and reorder them

☐Enter the description for the discussion board if none already exists

☐Check settings for each discussion board - set items such as Availability Date, allowing threaded replies, etc

☐By default - students can create discussions, edit and delete own posts - you may wish to disable this

☐If 'starter' threads were used to introduce topics - you will need to recreate them


☐Only content that was deployed in Blackboard is available under Files. The entire content collection is available in the Blackboard Content Collection Backup under Files


☐Groups may exist but come into a single group set. You may expect them to be multiple group sets and have to recreate them


☐Please note that there are some unsupported question types (Hotspot, Calculated - using LateX, equations may need to be re-entered in Canvas - there is no gui editor) Must verify quizzes and pool questions work properly. May need to recreate/re-setup pools and quizzes

☐Look for quizzes that pull questions from multiple pools, make sure settings are correct


☐Verify Rubrics were imported correctly and point values are accurate

☐Attach rubrics to Assignments as needed


☐Your Syllabus will be automatically linked to the Syllabus in AppCentral Syllabus Manager tool


☐Conferences are created on demand - they can be recorded, recordings remain available for 14 days.
☐GotoTraining will also be available.

External LTIs

☐Most commonly used LTIs (like McGraw-Hill, etc) are enabled. If you are using something else that is not available, let us know

Media Gallery

☐If you used a media gallery in Blackboard, you may need to recreate the content from SharkMedia.

Ensuring an accessible and pleasant experience to all users, regardless of disability, is a key focus of Canvas. The Canvas platform was built using the most modern HTML and CSS technologies, and is committed to W3C's Web Accessibility Initiative and Section 508 guidelines.  Additionally, Canvas accessibility testing was performed here at NSU, and Canvas did pass from both faculty and student perspectives.  See the Student perspective results here.  See the faculty perspective results here.
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