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Once you have set your password and recorded your name you will
have completed the bare minimum necessary to start using your voicemail
box. You will have access to the Activity Menu. From here you can do the
Press [ 1 ] to record a voice message.
Press [ 2 ] to retrieve your voice message.
Press [ 3 ] to manage your greetings.
Press [ 5 ] to modify your personal options.
Note: Although it is optional,
it is recommended to record your personal greeting. The personal
greeting will be played when someone reaches your voicemail box. Press [
3 ] to administer your greetings.
Once someone has left a voice message for you, the only way to
make the light on your phone go out is to listen to it. To do this, you
need to first log into NSU VoiceMail. Once you have done so, press [ 2
]. From this point you can do the following with the messages in your
voice mail box.
Press [ 0 ] to listen to it.
Press [ 1 ] to respond to / forward it.
Press [ * ][ D ] to delete it.
Press [ * ][ * ][ 8 ] to undelete the last message you marked as deleted.
Note: You can only undelete the
last message you marked as deleted. If you delete another message or
hang up the phone, all deleted message will be removed from the system.
Messages that are in your voice mail box can be broken down into
two categories; new messages and saved messages. New messages are voice
messages that you have not listened to yet, they will stay in your mailbox for up to 20 days. Saved messages are voice messages that you have listened to but not deleted, they will stay in your mailbox for up to 40 days. After each category’s retention period is expired, the system will mark the message for deletion and remove it.
Note: Once a message is deleted it cannot be recovered.
Your password is what keeps your NSU VoiceMail mailbox secure
from unwanted visitors. It protects your messages as well as your
settings and configuration. If you want to change your password, do the
following from the Activity Menu:
Press [ 5 ] to reach the personal options menu.
Press [ 4 ] to reach the change password menu.
Follow the prompts.
Note: If you forget your
password or when attempting to log into NSU VoiceMail; you get a message
asking you to contact your administrator because your mailbox is
locked. You will you will need to call your department telecom contact
who will notify ITT to have your password reset. To find your Department
contact, visit the Department/School Contacts page.
When a caller absolutely needs to reach a person after they have
landed inside of your voice mailbox, there are 2 ways to achieve this.
The caller can either hit [ * ][ T ] then dial the extension they wish to reach.
Caller can press [ 0 ] and be transferred to "Your Personal Operator".
The Personal Operator setting is a predefined person whom you
wish to answer your calls when users need to speak to a live person
instead of leaving a message. To set your personal operator, do the
From the Activity Menu, press [ 5 ] for the Personal Options
menu; press [ 6 ] for Personal Operator settings; then follow the
Beyond the main Personal Greeting that you can record, there are
nine optional greetings that can be recorded for different events and
scenarios. Optional greetings are recorded in the same manor that your
personal greeting is, except that optional greetings can have rules
assigned to them for when they can be played.
To administer your optional greetings, from the Activity Menu,
press [ 3 ] for the Personal Greetings menu; then press the
corresponding action option:
Press [ 0 ] to listen to a greeting
Press [ 1 ] to record a greeting
Press [ 3 ] to delete a greeting
Press [ 5 ] to activate a greeting
After you select your action, press [ 3 ] and follow the prompts.
Once your greeting is created and activated, you will be notified
that there is no rule activated for this greeting. To change the rule,
press the following:
Press [ 0 ] to Activate for All Calls
Press [ 1 ] to Activate for: (Rotate through the options)
Press [ 2 ] to Activate: (Rotate through the options)
During business hours
Out of business hours
Press [ 3 ] to Activate: (Rotate through the options)
for busy calls
for no answer calls
for both types of calls
Press [ 0 ] to remove all rules from the greeting and deactivate it.
You can set any combination of these rules for an options greeting. For
example, you can record an optional greeting that you want only to play
for internal calls that are outside of normal business hours that you
did not answer.
Note: Business hours are set globally by the system as 7:30 am to 6pm.
If you are going to be away from your office for a period of
time, but you don’t want to remove all of your greeting rules on your
optional greetings. You should then activate the extended absence
greeting. The extended absence greeting, when activated, will override
all of your greeting rules and will be played in place for any other
greeting that is recorded on your mailbox. When it is active, you will
also receive a notification when you log into NSU VoiceMail.
To administer your Extended Absence Greeting, from the main
Activity menu press [ 3 ] to access the Personal Greetings menu; then
press [ 2 ] and follow the prompts.
The web interface can be accessed by Internet Explorer at http://voicemail.nova.edu.
From this site you will be able to create new, listen to, and interact
with voicemails. You will also have the ability to customize any
feature in your account from a point and click interface.
Note: You must be on a NSU campus/SEC or use VPN to access the web interface.