Live@edu

Email Setup Instructions

SharkLink / Outlook.com

Accessing your mail via the SharkLink portal and Outlook.com webmail system is the easiest way to manage your student mail. New students can activate their Live@edu email through the following steps:

  1. Log out of any active SharkLink sessions and have your NSU ID PIN ready.
    (If you have forgotten or lost your NSU PIN, you can have it sent to your previously established alternate email address. Simply follow the instructions for obtaining a Temporary Password included in the Retrieve Your SharkLink ID process. If this option is not available to you, you can contact the Help Desk for additional assistance.)
  2. Now that you've logged out of the SharkLink Portal and have your NSU ID PIN, go to outlook . com and log into your Live@edu account (if you have a personal hotmail account, you must log out before going to outlook . com).
    1. Your Live@edu ID is yourusername @ nova . edu (the full email address is required for your initial login).
    2. Your Live@edu Password is your NSU ID PIN.
    3. Change your password.
      1. Locate the "Options" drop down menu on the upper right side of the interface just below your user name.
      2. Choose "See All Options" and then select "Change your password" from the Shortcuts list on the right. This will open your Live@edu Account Overview page.
      3. Locate the "Account Security" section and then find "Password." You will see a series of astericks (*) indicating your current password. To the far right you will see the word "change" in all lower case; click on "change" and you will be taken to the "Change your password" form.
    4. Setup your security question and retrieval information.
      1. Locate the "Options" drop down menu on the upper right side of the interface just below your user name.
      2. Choose "See All Options" and then select "Change your password" from the Shortcuts list on the right. This will open your Live@edu Account Overview page.
      3. Locate the "Account Security" section and then find "Security Info." To the right of that you will see the "manage" link; click it to access the "Manage security info" form. Providing as much information as you can on this page will help keep your account secure and aid in the future should you lose your password.
  4. Now that you're ready to begin using your Live@edu email, you may:
    1. Log in via SharkLink and access your mail through the Live@edu icon
    2. Log in directly to outlook . com and manage your webmail without the SharkLink portal.
Forwarding Live@edu Mail To Another Email Account

Forwarding all your Live@edu email to another email account is the easiest method of forwarding your email (for other options on forwarding and redirecting email, see section IV of this page). To forward all your email to another account:

  1. Log in to your Live@edu email account
  2. Locate the "Options" drop down menu on the upper right side of the interface just below your user name and select "See All Options."
  3. From the Shortcuts list on the right-hand side of the interface, choose "Forward your email" to open the "Connected Accounts" tab in the Options > Account menu.
  4. At the bottom of the interface is the Forwarding section.
    1. In the box labeled "Forward my e-mail to:" fill in the email address you wish to forward to.
    2. If you wish to keep copies of your messages in the Live@edu system, check the "Keep a copy of forwarded messages..." box.
    3. Click "Start Forwarding" in the lower right corner of the interface.
Using a POP/IMAP Client

You may prefer to manage your email from another program on your personal computer or mobile device.

  1. Find Your POP / IMAP / SMTP Settings
    1. Log in to your Live@edu email account
    2. Locate the "Options" drop down menu on the upper right side of the interface just below your user name.
    3. Find the "Account Information" section in the center of the interface and click on the link labeled "Settings for POP, IMAP, and SMTP access..."
    4. Print or write down the settings provided and have them ready when prompted by your preferred device or program setup.
  2. Using POP / IMAP Email Programs
    See a List of Supported Email Programs
    1. PC Clients
      1. Outlook
        1. Outlook Express
        2. Outlook 2007
        3. . Outlook 2010
      2. Windows Mail
      3. Thunderbird
        1. Thunderbird 2.0
        2. Thunderbird 3.0
      4. Other POP 3 / IMAP 4
    2. Mac Clients
      1. Apple Mail
        1. Mac OS Snow Leopard
        2. Prevoius Mac OS
      2. Thunderbird
        1. Thunderbird 2.0
        2. Thunderbird 3.0
      3. Entourage
    3. Mobile Devices
      1. iOS
      2. Windows
        1. Windows 7
        2. Windows 6.5
      3. Android
      4. BackBerry
        1. BlackBerry Curve
        2. BlackBerry Pearl
Other Options For Forwarding & Redirecting Email

To check your email from within another webmail client, you need to decide if you prefer to set up email rules that will forward only certain email to the third party client, or if you want to enable all of your email to be accessed through the alternate webmail client. You will also want to choose how forwarded email is archived within the Live@edu system.

  1. Forwarding and Redirecting Email Messages With Rules
    1. First establish if you wish to set up rules for forwarding your email, or redirecting your email. Information about the differences between email forwarding and redirection can be found HERE.
    2. Setup email rules.
      1. Video Instructions
      2. Text Instructions
  2. Accessing Live@Edu From Third Party Webmail Clients or Email Accounts
    1. Find Your POP / IMAP / SMTP Settings
      1. Log in to your Live@edu email account
      2. Locate the "Options" drop down menu on the upper right side of the interface just below your user name.
      3. Find the "Account Information" section in the center of the interface and click on the link labeled "Settings for POP, IMAP, and SMTP access..."
      4. Print or write down the settings provided and have them ready when prompted by your preferred device or program setup.
    2. . Gmail
    3. Hotmail
      1. Mac / PC
      2. Mobile Devices
    4. Yahoo
  3. Archived Mail Options
    Live@edu email allows you to set up Retention and Archive Policies to best suit your personal email management preferences. You can get a general overview of these polices by reviewing Outlook ' s Retention Policy Section.
    1. Specify How Long Messages Are Saved
    2. Add / Remove / Organize Retention and Archive Policies