Purpose

The goal of the One-Stop is to better meet students where they are and provide quicker and easier access to information. The One-Stop Chatbot can answer your general questions regarding admissions, bursar, financial aid, and registrar…whatever time of day you may be visiting our website!

  • How do I request a GRE fee reduction?
  • How can I defer my application?
  • What can I expect on the interview day?
  • How can I access my 1098-T online?
  • How do I get a paper copy of an NSU e-Bill?
  • Why do I have a late fee?
  • How can I set up automatic or scheduled bill payments?
  • How do I return a refund check?
  • How do I make an adjustment to my payment plan?
  • Do I get a refund if I withdraw from the university?
  • Will I be charged any fees for a returned payment?
  • What does the Student Services Fee cover?
  • How do I set up tuition deferment?
  • Can I defer payment because of hardship?
  • How do I enroll in an NSU Payment Plan?
  • Benefits of Receiving Form 1098-T Electronically
  • Sign up for Electronic Delivery of Form 1098-T
  • Will NSU send a copy of my Form 1098-T to the federal government or the State of Florida?
  • Will my parents receive a copy of Form 1098-T?
  • What should I do with my Form 1098-T?
  • What information is contained in my Form 1098-T?
  • Where can I find out more on Form 1098-T?
  • The amounts for the academic year do not match the amounts reported in box 1 or box 5.
  • How do I get a paper copy of an NSU e-Bill?
  • Why do I have a late fee?
  • I need help with NSU e-Bill.
  • I accidentally made a duplicate payment.
  • I was assessed a late fee even though I have set up scheduled or automatic payment.
  • I set up automatic bill payment, but my bill was not paid.
  • Can I make a payment through WebSTAR or SharkLink?
  • How do I create an authorized user?
  • What kind of information will my authorized users be able to view?
  • My parents pay my bills. Can you just send the email to them?
  • How do authorized users set up their user accounts?
  • Can I change my authorized users?
  • What if the person paying the student's NSU bill does not have access to the Internet?
  • I prefer not to use the NSU student email system. Can I forward my email to a different account?
  • I prefer not to use the NSU student email system. Can I forward my email to a different account?
  • What is the difference between a "scheduled" payment and an "automatic" payment?
  • What can NSU e-Bill do for me?
  • Why NSU e-Bill?
  • What is NSU e-Bill?
  • Can my hold be removed once I make a payment?
  • Can I register or get my transcript/diploma if I have a hold on my account?
  • I missed the deadline to enroll. Can I still sign up for a payment plan? Can I change the scheduled installment date?
  • My authorized user has set up a payment plan on my behalf. What happens if I change my authorized user?
  • I received an email that my payment declined, and my account was charged a late fee of $25. I have a new card.
  • How do I sign up for direct deposit?
  • How do I return a refund check?
  • Why was I issued a refund if there's still a balance remaining on my student account?
  • Why is it better to return a refund check to the Bursar's Office than to deposit it in my bank account?
  • How do I update my payment method?
  • I am unable to pay the down payment now.
  • I paid the fee and down payment, but I am unable to print the confirmation receipt.
  • I need assistance with Anti-spam notification.
  • How do I make an adjustment to my payment plan?
  • Do I get a refund if I withdraw from the university?
  • Will I be charged any fees for a returned payment?
  • What does the Student Services Fee cover?
  • Who should I contact if I received a bill, but never attended class?
  • Who do I contact if my account was charged incorrectly?
  • Does NSU offer payment plans?
  • How do I set up tuition deferment?
  • My card is not accepted.
  • I clicked the "Enroll in Payment Plan" button, selected a semester/term, but there is no plan available.
  • The "Enroll in Payment Plan" button is not on my NSU e-Bill home page.
  • Can I defer payment because of hardship?
  • Authorization to Return Refund Form
  • Student Direct Deposit Form
  • How do I enroll in an NSU Payment Plan?
  • How can I access my 1098-T online?
  • Where can I find financial aid documents?
  • How do I apply for the book advance purchase program?
  • What is a Social Security Receipt requirement?
  • How do I apply for veteran's benefits?
  • How do I request federal work-study?
  • When will my financial aid be applied to my balance?
  • What is HPD Pre-Loans?
  • Where can I apply for the NSU CARES Act and NSU Student Support Fund?
  • When will my tuition waiver be processed?
  • How can I apply for a professional judgment?
  • Where can I obtain student loan repayment options?
  • What are the requirements for a Teach Grant?
  • I am unable to accept my financial aid award.
  • Where can I find scholarships?
  • How do I apply for financial aid?
  • Where can I see my aid award status?
  • What is satisfactory academic progress?
  • How can I reduce my debt?
  • Where is my refund?
  • Can I make an appointment with financial aid?
  • What does “degree-applicable courses” mean?
  • Do the degree-applicable regulations apply to all students?
  • What financial aid programs does this affect?
  • Why do my classes have to be required for my degree in order to receive federal aid?
  • I am not receiving federal or state aid. Will any of my other aid be affected?
  • How do I ensure that my classes are required for my degree?
  • I am taking electives, are these electives degree-applicable?
  • I am retaking a class; will it be degree-applicable and eligible for financial aid?
  • Are prerequisite classes degree-applicable?
  • I want to change my schedule; what do I do to ensure my classes will be degree-applicable?
  • If I am a dual major/dual degree student, what program requirements will be used to verify my enrollment?
  • I am an undergraduate student enrolled in 15 credits of which 9 credits are not degree-applicable; will my aid still disburse?
  • I am a non-degree-seeking special student; do the degree-applicable requirements apply to me?
  • I am or will be studying abroad, does this affect me?
  • What semesters/terms does this affect?
  • My advisor has approved a curriculum change. Will my aid still disburse?
  • I have questions specific to my enrollment; whom should I contact?
  • What is the deadline for paying for tuition?
  • What is JobX?
  • How do I access student employee payment information?
  • When can I expect to receive my student employment paychecks?
  • How to cancel/decline federal work study?
  • How to reduce federal work study?
  • How to use JobX?
  • Job Location and Job Development Program (JLD)
  • Am I required to complete the student employment workshop?
  • I cannot access JobX.
  • What should I do once hired for student employment?
  • Florida Work Experience Program (FWEP)
  • NSU Student Employment Program (NSE)
  • What is the Bookstore Advance Purchase Program (BAPP)?
  • How does BAPP work?
  • How do I apply for the book advance purchase program?
  • When is the BAPP enrollment period?
  • Is there a BAPP application deadline?
  • In the past, I have received a Gold Circle Emergency Loan for bookstore purchases. Can I apply for one if BAPP funds are not sufficient?
  • Does it cost anything to sign up for BAPP?
  • How will I know when the BAPP form is available?
  • How do I know whether I qualify for BAPP?
  • The charging period for BAPP ends the first week of the term. Can I use my BAPP funds to pay for books for my second term?
  • Do my BAPP funds expire?
  • What is a Social Security Receipt requirement?
  • How many times can I apply for BAPP each semester?
  • What happens if I need to return books during the BAPP charging period?
  • Can I use my BAPP funds to rent textbooks at the NSU Bookstore?
  • How long are my BAPP funds valid?
  • When does the BAPP charging period end?
  • How do I apply for veteran's benefits?
  • What should I do before applying for VA Benefits?
  • How do I request federal work-study?
  • When will my financial aid be applied to my balance?
  • I am unable to accept my financial aid award.
  • Free Application for Federal Student Aid (FAFSA)
  • NSU State Aid Application
  • NSU Yellow Ribbon Scholarship Application
  • What forms do I need to submit to NSU as a veteran student?
  • Book Advance Purchase Program (BAPP) Application
  • Children of Fallen Heroes Scholarship Application
  • Request for Summer Financial Aid
  • Authorization to Apply Title IV Federal Financial Aid Funds
  • Student Electronic Sign-up for IRS Form 1098-T
  • Where can I apply for the NSU CARES Act and NSU Student Support Fund?
  • Am I eligible for the NSU CARES Act?
  • Am I eligible for the NSU Student Support Fund?
  • What should I do after applying for the NSU CARES Act and the NSU Student Support Fund?

Where do I complete the degree application?

When will I receive my diploma?

Where can I find the Academic Calendars?

  • What is the date of my commencement?
  • How do I update my name?
  • How can I obtain my grades?
  • How do I access Degree Works?
  • What’s the purpose of the Student Enrollment Agreement (SEA)?
  • What’s the best time to complete the SEA?
  • Do I have to complete a SEA each time I register?
  • What if I don’t complete a SEA?
  • I was notified by email that my registration will be canceled. What do I do?
  • I didn’t complete the SEA in time, and my registration was canceled. Can my original registration be reinstated after I complete the SEA?
  • I have questions about the SEA?
  • Authorization for Release of Information
  • Request to Prevent Disclosure of Directory Information
  • What is the date of my commencement?
  • How do I update my name?

Features

FAQ

The One-Stop Chatbot makes it easy for users to find answers to commonly asked questions.
The One-Stop Chatbot makes it easy for users to find answers to commonly asked questions.

Autocomplete

The One-Stop Chatbot makes it easy for users to find answers to commonly asked questions.
The One-Stop Chatbot makes it easy for users to find answers to commonly asked questions.

Coming Soon

We are working very hard on exciting new features. Stay tuned and check back later!
We are working very hard on exciting new features. Stay tuned and check back later!