Senior Vice President and Unit CIO, Global Services Group Technology
As Senior Vice President and Unit CIO for the Global Services Group, Licenia has global responsibility for the technology vision, strategy and delivery of platforms that enable the best customer and colleague experience at American Express. This includes all global servicing functions, including customer service, credit/collections, card issuance, procurement and real estate.
Licenia has held multiple key leadership roles throughout her 21 years with Amex, driving significant innovation and outstanding results for customers, colleagues and shareholders. She previously served as Senior Vice President of information management and digital partnerships within the Technology group, leading enterprise-wide data and digital capabilities at Amex, including big data, blockchain, digital payments and partnerships. Licenia also led the global Unit CIO teams for Marketing, Information Management, Enterprise Digital, and Global Advertising & Brand Management.
Licenia co-leads the company’s global Hispanic Origin and Latin American (HOLA) employee network. She is also an active member of the American Express Executive Women’s Interest Network (WIN) and the American Express Women in Technology (WIT) network. Licenia is the senior technology leader for American Express in South Florida and a member of the South Florida senior leadership team, which spans all business units operating in the region. Licenia is a board member of Year Up South Florida, an organization that serves young adults in closing the opportunity divide by ensuring they gain the skills, experiences, and support that will empower them to reach their potential through careers and higher education.
Licenia holds a Bachelor of Science in Management Information Systems from Barry University (Miami Shores, Florida). She and her husband, Tony, live in Davie, Florida with their three children.