NSU University School Faculty, Staff and Employee Handbook

16 Ask for advice and information from a variety of sources, but ultimately make decisions based on your own best judgment being guided by what’s best for the University and not individual center or departmental interests. Professionalism Apply high standards of ethical behavior in all that we do. Our success is built on a foundation of trust. Take full responsibility for all aspects of your job while being mindful of your department’s impact on the work of other university centers. Seek to work with all pertinent centers to add value, and ensuring that your actions do not cause them undue hardship or unnecessary difficulties. Support the University decisions as one’s own, without pass through of responsibility, after speaking up to ensure the decision is the best one under the circumstances. Communicate a consistent message. Think and act like owners, constantly improving our University and being accountable for our actions and results. Manage your budget with fiscal responsibility. Initiative Take charge of situations showing confidence in a positive outcome. Face challenges with solutions in mind. Always come with at least one recommendation for each problem you bring to the table. Encourage creative thinking, new ideas and smart risk-taking to accelerate program development and improve operations. Develop business plans following S.M.A.R.T. criteria and show a return-on-investment. S.M.A.R.T = Specific, Measurable, Actionable, Realistic/Relevant, and Time-bound. Do not wait. Facilitate communication by taking the initiative to seek information and clarification. Lead by example. Proactively serve others as you would like to be served. Model the behaviors you expect others to exhibit. Follow through on your responsibilities and keep your commitments. Find a way to turn setbacks and failures to your advantage. Show a willingness to tackle any job, and take a turn at the unpopular tasks. Be willing to venture in new directions to seize new opportunities and learn new skills. Responsiveness In-Person Always positively greet students and visitors with a smile. Assist students and visitors to campus when they appear to be lost by escorting them to their destination. Project a positive image of the University and do not gossip or complain about other units when in any area where a student or visitor could overhear Phone