Nova Southeastern University Student Handbook 9 handbook for information on the appropriate grievance procedures. The link above provides academic catalogs for each Nova Southeastern University college. Students are urged to exhaust all possible internal avenues for resolution before filing complaints with external agencies. In the unlikely event that an issue cannot be resolved internally, students may file a complaint with the following external agencies: 1. Regional Accreditor: Southern Association of Colleges and Schools Commission on Colleges (SACSCOC), 1866 Southern Lane, Decatur, Georgia 30033-4097. Telephone: (404) 679-4500. The link above provides information on the SACSCOC complaint policies and procedures. 2. State Agency: Florida Department of Education, Office of Articulation; email: articulation@fldoe .org; telephone: (850) 245-0427. 3. State Authorization Reciprocity Agreement (SARA): SARA is a voluntary, regional approach to state oversight of postsecondary distance education. Institutions that participate in SARA are authorized to provide online and other distance education activities to students from all SARA member states. Institutions that choose to participate in SARA operate under a set of policies and standards overseen by the National Council for State Authorization Reciprocity Agreements (NC-SARA) and administered by four regional higher education compacts. Nova Southeastern University has been approved by NC-SARA to participate in this reciprocity agreement. D istance education students that are enrolled in a Florida institution that operates under SARA, who have completed the internal institutional grievance process and applicable state grievance process, may appeal noninstructional complaints to the Florida State Authorization Reciprocity Agreement (FL-SARA) Postsecondary Reciprocal Distance Education Coordinating Council (PRDEC). For additional information on the complaint process, please visit the FL-SARA Complaint Process web page. Family Educational Rights and Privacy Act (FERPA) The Family Educational Rights and Privacy Act of 1974 (FERPA) affords students and alumni certain rights with respect to their education records. These rights include the following: • The right to inspect and review the student’s education records within 45 days of the day the university receives a request for access. A student should submit to the Office of the University Registrar a written request that identifies the record(s) the student wishes to inspect. The Office of the University Registrar will arrange for access and notify the student of the time and place where the records may be inspected. • The right to request the amendment of the student’s education record that the student believes is inaccurate or misleading. Students who believe their education records contain information that is inaccurate or misleading, or is otherwise in violation of the students’ privacy or other rights, may discuss their concerns informally with the Office of the University Registrar. If the decision is in agreement with the student’s requests, the appropriate records will be amended. If not, the student will be notified within a reasonable period that the records will not be amended and will be informed by the Office of the University Registrar of the student’s right to a formal hearing. • The right to consent to disclosures of personally identifiable information contained in the student’s education records, except to the extent that FERPA authorizes disclosure without consent. One
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