Dr. Kiran C. Patel College of Allopathic Medicine (NSU MD) 2025–2026 141 Informal Resolution—Students may do this by directly approaching the person they feel mistreated them and expressing their concern. Consultation—Meet with the student’s block/course/clerkship director and describe what happened. If the block/course/clerkship director takes action to settle the complaint, the director will submit a written report of these actions to the ADASA. If the student is not satisfied with the student’s interaction with the block/course/clerkship director, or does not feel comfortable approaching the director, or the abuser is the block/course/clerkship director, the student may meet with the EADASA to discuss possible avenues for resolution. Formal Complaint—Students can make a formal complaint in writing to the executive associate dean of Academic and Student Affairs. They can also make a formal complaint, in writing, to their academic/ career adviser or any other staff or faculty member at NSU MD. However, it is important that the executive associate dean of Academic and Student Affairs be made aware so the complaint can be properly addressed and remediated according to the procedures below. Anonymous Report—Students may make a complaint confidentially (and anonymously, if desired) through the NSU MD electronic Professional Accolade and Incident Reporting System (PAIRS), available online at nova.edu/webforms/md/professionalism-incident. 6. Procedure for Handling Complaints of Student Abuse The ADASA will be ultimately responsible for monitoring the learning environment and ensuring the appropriate process for resolution is followed. All mistreatment reports submitted via the PAIR system will be received by the EADASA, who will delegate investigation of the complaint to the pertinent supervisor, if needed. (If the complainant is anonymous, the effectiveness of investigation may be constrained in some degree by that circumstance.) The person against whom the complaint is made will be notified of the complaint and the policy for handling such complaints. When appropriate, notice will be provided to such person’s supervisor (e.g., for faculty members, the department chair, or, if the accused is the chair, to the responsible dean; for residents, the training program director; for students, the SPAC, including SMS, or appropriate NSU office, such as Title IX, ADA, and Title VII). A meeting may be held with the individual and the individual’s supervisor(s) to discuss the situation. In the event it is determined that the complaint falls under a university policy or procedure (e.g., Title IX, OHR, Title VII), the matter may be removed from this process and handled under the university’s published policies. If the initial review discloses that the complaint cannot be substantiated or the complained-of behavior does not constitute student mistreatment, and, therefore, has no merit, the EADASA will dismiss it. If the identity of the student is known, the student will be notified and may appeal to the dean. The dean may uphold the decision of the EADASA or may determine that the complaint warrants further review and convene an ad hoc committee. The ad hoc committee will meet to review the facts of the complaint and may receive written or oral testimony from both complainant and accused. All materials will be held confidential by the committee. The person against whom the complaint is made may attend the hearing and will be provided the opportunity to rebut the complaint. Legal representation, or any other form of representation, is
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