140 Dr. Kiran C. Patel College of Allopathic Medicine (NSU MD) 2025–2026 Complaints will be handled in accordance with NSU’s policy and procedures, available in the NSU Student Handbook and the procedures set forth in Section 5 below. If NSU MD personnel receive a complaint that appears to be covered under these NSU policies, they will forward the student’s complaint to the appropriate NSU office for further institutional action by NSU. When a student is alleged to have engaged in student mistreatment, the executive associate dean of Academic and Student Affairs (EADASA), the assistant dean of Admissions and Student Affairs (ADASA), and the chair of the SPAC will meet and determine whether such cases shall be handled under this policy (including referral to responsible NSU offices) or by the Student Progress and Advising Committee (SPAC). Disputes over grades are handled by the college grade appeal policies. 4. Policy’s Objectives This policy and related procedures aim to protect medical students from mistreatment by any faculty member (preclerkship and clinical) or staff member associated with the college, including clerkship directors, attending physicians, residents, and other medical students by • educating all members of the college about student mistreatment • prohibiting student mistreatment by anyone associated with the college • encouraging the early identification of student mistreatment as a preventive measure • identifying individuals to whom students can report mistreatment • requiring those who receive complaints regarding student mistreatment to report the complaint to the appropriate administrator • providing a confidential system for reporting mistreatment • prohibiting retaliation against those who report mistreatment • assuring confidentiality to the fullest extent possible • assuring that all reports of mistreatment will be thoroughly and promptly addressed • providing an avenue for corrective action 5. Actions if Any Students Believe They Have Been Abused or Mistreated The student should, first, carefully examine the circumstances of the incident or incidents that occurred. The student may discuss the event with someone else who witnessed it, or with another student or individual whose judgment the student trusts. Did the event come under the behaviors listed in Section 3 above? If so, there are four processes available for addressing the incident—informal resolution, consultation, formal complaint, and anonymous reporting. Often, concerns can be resolved informally or through consultation. If the matter is not satisfactorily resolved through the informal resolution or consultation process, then the person who made the allegation of mistreatment (whether a medical student or otherwise) or the person against whom the allegation was made may initiate a formal complaint. The goal of these processes is to foster the student’s educational experience by minimizing behaviors that detract from it.
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