Issue Date: 02-17-2017
If you actively use student preview mode in your Blackboard course(s), and you also host chat sessions with GoToTraining, leaving your student preview user in the course roster can create an issue with scheduling/hosting in GoToTraining.
In order to bypass the problem, please make sure to update your student preview settings to “Delete the preview user and all data” instead of the default “Keep the preview user and all data” option.
To change this setting at any time, perform the following steps:
Access your course, and enter student preview mode.
Select settings in the student preview bar.
Select “Delete the preview user and all data (Recommended),” and click Save.
Access the GoToTraining integration in your course.
Performing this step will remove your student preview user from the attendee list that was submitted to GoToTraining when the session was created.
Tags: Course Tools, Course Tools: General Course Tools Tips, GoToTraining