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Weekly Tech Talk

Canvas 24/7 Support

Issue Date: 05-11-2018

Canvas Logo

Canvas has dedicated support available 24/7 for NSU faculty, staff, and students. For questions or issues relating to the Canvas Learning management system(LMS), please contact Canvas Support. Canvas provides a convenient way to access support anytime you need it.

 

Help 1 You can access Canvas support from your Global Navigation menu.

Help 2

 

From the Help menu there are three main options for Faculty support:

  1. Report a Problem - Open a ticket with Canvas support for an email response.
  2. Canvas Support Hotline (Faculty) 1-833-879-0862 - Call 24/7 to speak with live support.
  3. Chat with Canvas Support (Faculty) - Live chat with Canvas Support!

 

Note: The OIIT Strategic Support Services (SSS) is still supporting Blackboard and all other administrative technology, but is not currently supporting Canvas.

Have You Attended Canvas Training?

Face to Face Training

Click here for training dates and registration. Sign in with your NSU username and password, select My Traincaster, and browse the Classroom Calendar.

Live Online Training - Click on the drop down arrow to view all sessions dates and times.  

May 2nd to May 23rd click here.

May 30th to June 29th click here.

July 12th to July 27th click here.

Need Additional Help with Canvas? 

The Canvas Guides  and Canvas Video Guides are fantastic places to learn more about specific Canvas features. 

Tags: Canvas

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