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Configuring Your Android Device for NSU SharkMail

Due to the variety of Android devices, some steps may be different for some users. If you are confused about your options, or encounter any concerns while setting up your mobile device, you can always contact the NSU Help Desk for assistance at: (800) 541-6682, ext 24357.

This screenshots are from a Samsung Galaxy S7 Smartphone with Android 6.0.1:

  1. Locate and tap the SETTINGS icon which should resemble one of these images:

Note: Your Android device may have a different SETTINGS icon than the ones pictured above.

SETTINGS should be among the first page of your application icons, or you may find SETTINGS by tapping the Menu button on your device.

  1. Locate and tap Accounts and backup

  2. Locate and tap ADD ACCOUNT (usually at the bottom of your screen)

  4. Type your complete Nova email address and your SharkLink password and then select MANUAL SETUP.
  5. Fill in the following and tap SIGN IN to continue:

The option for Use secure connection (SSL) should be checked and the option for Use client certificate should be unchecked, and tab Next or SIGN IN.

  1. The system will ask you to select OK for Server must be able to remotely control some security features on your device.
  2. You can leave the default setup for the options on Mail, Contact and Calendar features and then select SIGN IN and ACTIVATE.
  3. Tap ACTIVATE or NEXT to allow the email server to continue with the setup process.
  4. The system will prompt you to change your account name. You can leave the default name or you can change it to NSU or NOVA and tap DONE.

  5. Go to the Mail app and select the Nova account to check if you can see your emails. Depending of your connection and the amount of emails in your inbox can take up to a few minutes to see your emails.
  6. If for some reason you can’t load the emails or configure completely the account, you can try this steps:
    • restart the phone and try again.
    • Change the Internet from WiFi to the Data Plan or vice versa and try again.

In case that you have any technical situation to setup your SharkMail account, please contact the Student Support Help Desk at 954-262-4357.

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