VIP/Web Application Frequently Asked Questions

As long as you have not yet completed a web application, you can update your contact data, anticipated Program of Study, Interests, Username, and Password. To change any of your information, click the Edit Profile link at the top of your VIP page

The following browser types are supported: Internet Explorer 5.0 and above, Safari 1.0 and above, and Firefox 1.0 and above. Links to download the latest version of each are provided below:

• IE for the PC
• IE for the Mac
• Safari
• Firefox

Please make sure that javascript is enabled, and please do not use AOL's internal browser.

The application will allow you to be logged in for 60 minutes without any activity. After 55 minutes of inactivity, a warning message will appear, and 5 minutes later, the system will automatically log you out of your application if you have not taken any action within the online application (i.e., navigated to a different page, saved the section you are on). This is done to protect the security of your application. Information that has not been previously saved will be lost. To "restart" the clock, simply navigate to a different section of the online application or save the page you are on.

You will continue to have access to view your application for approximately one year after the last date you accessed it or the date on which you submitted it, whichever is earliest. You will not be able to make changes or updates of any kind to the information in your application if it has been submitted, except for the basic information in your profile. You can access this information by clicking on Update Profile at the top of any page while logged into the application.

There are several reasons why this may occur. Ultimately, the undergraduate admissions office can assist you best in helping you determine why this is happening. Visit the NSU Undergraduate Admissions website for their contact information. Some common reasons why this occurs:

• The deadline has passed for your major, degree, or program
• The application for your major, degree, or program has not yet been made available by the institution
• You are accessing the wrong application for your major, degree, or program

This problem happens most frequently on Macintosh computers using Internet Explorer or AOL's internal browser. On the Mac, Firefox, Safari 1.2 or higher, or Netscape 7.x work without any problems -- other browsers, including Internet Explorer and the internal AOL browser, can cause problems, especially with drop-down lists. ON THE MAC, USING ANY BROWSER OTHER THAN THE RECOMMENDED VERSIONS MAY RESULT IN INCORRECT INFORMATION BEING SAVED TO YOUR APPLICATION. If you don't have Safari installed on your computer, go to http://www.apple.com/safari to download the latest version. An alternative is to work on a Windows-based computer using Firefox, Internet Explorer 5.0 or higher or Netscape 6.1 or higher.

This error message appears when you have entered information into a space on the form that does not conform to the proper format. For example, this happens most commonly with entering dates. In some places, the date must be entered in the format mm/dd/yyyy -- which means that if the date you are trying to enter is December 30, 1980, you would enter the following: 12/30/1980 In this case, there are 8 numerals, and the two slashes are required. In other cases, the format for the date is different. Follow the specific instructions next to the space where you enter the date. In case where you are entering information other than a date, follow the specific instructions next to the space where you are entering that information.

Immediately before you submit your online application, you may be asked for an electronic signature. The electronic signature consists simply of your name, typed by you on your keyboard, just as if you were typing it into any other form on a web page. At this time, our system will not accept a graphical representation of your signature.

The PDF version of your application may not display some of your answers correctly. As long as they are saved to your application properly, they will be saved in our database properly, even if they are not displaying correctly (or at all) on the PDF. You may want to check the pages of your application carefully before you submit it to ensure that your answers were saved properly.

Because you are trying to access a secure site, you may need to alter your security settings if using Internet Explorer. In your browser, select Tools, Internet Options, Advanced. Then scroll down to the Security section. Ensure that SSL 2.0 and 3.0 are selected. If PCT 1.0 and/or TLS 1.0 are enabled, disable them. Then click on Apply.

Not all applicants to NSU must provide recommendations. Applicants to our Entry-Level Nursing, RN-BSN Nursing, Bachelors of Health Science, and Bachelors of Health Science/Vascular Sonography programs must provide two (2) recommendations. All other applicants do not need to supply recommendations unless specifically instructed to do so by the Office of Undergraduate Admissions.

You should submit your application once you have completed all sections of the application and have listed your recommendation providers. You do not need to wait until all your recommenders submit their recommendations. The system allows recommendation providers to submit their recommendation after the application has been submitted.

Please follow up with your recommendation providers to ensure they will be able to complete a recommendation by the application deadline before you submit your application. You may not be able to make changes to the recommenders list after you submit your application with the exception of resending the recommendation notifications.

You are being told this because your recommendation may have not been fully submitted. If the status of your recommendation is "Complete", this is misleading. The status must change to "Submitted" in order for the school to receive it. To finish the process, please log back in to the recommendation site, check to ensure all pages of your recommendation are complete, and then click on "Preview and Submit" on the right hand navigation bar. You will be prompted to acknowledge the accuracy of your recommendation, then click the Submit Recommendation button in the middle of the page. You will then see a confirmation of your submission.

You would first need to create a text document containing your response to the question. Using any word processing application save your document as a text file.

Log into the application

To upload a document:

• Click on Save before uploading your document
• Click on the Upload button
• Using the Browse button search for the document on your computer which you created earlier
• Select your file
• Click Open
• The upload process will start presenting you with a View and Delete links on your application once the upload is completed
• Be sure to click on Save after uploading

The file cannot exceed 500 KB in size and must be in .DOC, .XLS, .RTF, .PDF, .WPD, or .TXT format. Documents that are password-protected or that contain macros cannot be uploaded. Please make sure that your file name does not contain any special characters - accents, punctuation, symbols, etc. (i.e., è, é, ñ, &, #). In addition, please refrain from using non-English characters or digital signatures in the body of your essay as this may cause conversion errors. After your file is successfully uploaded, you will see buttons next to the question allowing you to view or delete the file.

The system allows documents created in Office 2003 and below to be uploaded. You are able to convert your Office 2007 document following the steps below:

• Open the document in Office 2007
• Choose “Save As” from the Office Button menu
• Select “97-2003 Document (*.doc)” in the “Save as Type” box
• Click on “Save” You will now be able to upload the file you just created.

The system performs two tasks when using the upload function. The first task is saving all previous information; the second task is uploading the document. Part of the save operation is to check for missing required questions in that section. Since the systems checks before the upload is completed, you will be prompted with the statement. Please close the message window and click on save/save and continue. You should not be prompted that the question is still missing. We are performing the task of saving before the upload, so that previous entered information is not lost during the refresh process of the upload.

Only one document can be uploaded per upload function. If you are requested to answer more than one question per upload, please combine the answers into one single document and upload that one document. Uploading a second document on one upload will override the first document.

In order to protect your unique login to the online application, your account will be locked after ten consecutive, unsuccessful attempts to login.

To unlock your account, please contact Technical Support.

• Log out of the application using the logout function instead of closing the browser
• Close all browser windows
• Open a new browser window
• Go to the Tools menu, then select Internet Options
• Select the General tab
• Select the Delete button (underneath the “Browsing History” heading)
• Delete Temporary Internet files
• Delete Cookies
• Select Close
• Select OK
• Close all programs
• Click the "start button" in the bottom left corner
• Click "shut down"
• Select "restart" from the drop-down menu

**Important note** Please ensure you shut down your computer instead of simply "logging off."

If you are receiving an error with Error Code 800A0005, this usually indicates an issue that the technical team must address. Please use the HELP button above to submit a technical support request to our team, and we will provide prompt assistance. This is the fastest way for you to contact us and for us to respond to and resolve your issue. We monitor questions from the HELP button constantly and respond as quickly as possible.

If you are receiving error 3613, please click on the HELP  button at the top of this screen to submit a technical support request directly to our team. Please be sure to reference error 3613, and please provide a detailed description of exactly what you were doing when this error occurred, including your location within the online application. This error is typically generated by a problem with application fee payment, and the technical support team will need as much detail as possible about the issue before it can be resolved.

Upon logging into the online recommendation, you may receive the following error: Server object error 'ASP 0231 : 80004005' Server.Execute Error /AYRecommendationLogin/Recommendation_Provider_Login_MainMenu.asp, line 191 Invalid URL form or fully-qualified absolute URL was used. Use relative URLs. If you receive this error, please do not be concerned; there is a simple task that you can perform that will clear up the issue. Please follow the steps below to resolve the problem:

1. Close your browser
2. From your "Start" menu, go the the "Search" option and search "For Files or Folders..."
3. When the search window appears, Search for files or folders named rec.applyyourself and click on the Search Now button.
4. The search should return a text file with a string of letters/numbers followed by the @ symbol, followed by rec.applyyourself[#]. For instance, your search may find jbrown@rec.applyyourself[2] or smith@rec.applyyourself[1].
5. Right click on this text file and choose the delete option. This will delete the file from your computer.
6. Close the search page and open up a new browser window.
7. Return to the recommendation login screen and enter your Personal Access Code and Password.