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NSU Veterans Access Clinic Frequently Asked Questions

General

The VAC provides veterans and their immediate family members coordinated care using an interdisciplinary team approach to evaluate your health needs and facilitate all necessary appointments and referrals. The services available at the VAC include:

Medical Audiology Behavioral Health 
Dental Speech Occupational Therapy
Vision Family Therapy Physical Therapy

The VAC will begin seeing patients on January 6, 2020. However, you can call (954) 262-FLAG (3542) starting December 2, 2019 for further information

To schedule an appointment, please call (954) 262-FLAG (3524) and press option 2. You will then be connected to one of our Patient Access Coordinators who will help guide you through the scheduling process. When you call, please have the following information available:

 

  • Name and Date of Birth
  • Address and telephone number
  • Email address
  • Health Insurance Information, if applicable;
  • Reason for the visit.

 

Also, please be advised that you will be asked to confirm that you or your spouse/parent are a veteran of the U.S. Armed Forces. See “Eligibility” Section in the Frequently Asked Questions for more details.

If you need to cancel an appointment at the VAC, please call (954) 262-FLAG (3524) and one of our dedicated Patient Access Coordinators will be happy to assist you.

The VAC is open Monday-Friday from 8:30 am to 5:00 pm.

Eligibility

All veterans who have been honorably discharged from the U.S. Armed Forces are eligible for services at the VAC. This includes any veteran from the Army, Navy, Air Force, Marine Corps, or the Coast Guard.

 Additionally, all spouses and dependent, minor children of honorably discharged veterans are also eligible for services at the VAC.

To establish your eligibility for the VAC as a veteran, please bring a legible copy of your DD-214 and a government-issued form of identification to your first appointment.

Yes, if you are experiencing challenges regarding access to care at the VA, you can receive services at the VAC even if you currently receive or are eligible to receive care at the VA Healthcare System.

To establish your eligibility for the VAC as a veteran’s spouse or child, please bring a legible copy of the veteran’s DD-214, a government-issued form of identification, and one of the following documents that identify your relationship to the veteran:

  • Marriage License;
  • Birth Certificate;
  • Tax Returns.

Financial Questions

Yes, if you have any form of health insurance – medical, dental, vision – please provide that information to the Patient Access Coordinator when you schedule your initial appointment. Co-payments and deductibles will be billed as required pursuant to each health insurance plan.

The VAC promises to make the billing process as easy as possible. We are contracted with many leading insurance providers such as:

  • Blue Cross and Blue Shield
  • Simply Healthcare
  • Humana
  • Avmed Healthcare
  • Staywell
  • Cigna Healthcare
  • Aetna
  • Medicaid
  • United Healthcare
  • DentaQuest
  • Liberty Dental
  • Molina
  • And many more

If you do not see your insurance plan listed, please call (954) 262-FLAG (3524), and one of our Patient Access Coordinators will be pleased to verify whether the VAC accepts your insurance plan.

Yes, if you are an eligible veteran or veteran’s family member and do not have health insurance coverage, you may receive many of the healthcare services provided by the VAC at no cost. This financial assistance is possible due to funding provided by the State of Florida through the Department of Health and will be available through June 30, 2020. 
If you require health care services other than what is covered under the VAC State funding, NSU offers financial assistance to those who qualify.

Yes, if you are an eligible veteran or veteran’s family member, you may receive many of the healthcare services provided by the VAC at no cost, if you do not have health insurance to cover the service. For example, if you have health insurance that covers medical services, and do not have coverage for dental services, you can use your health insurance to cover the medical services provided at the VAC, and dental services provided under the VAC will be of no cost to you. 

This financial assistance is possible due to funding provided by the State of Florida through the Department of Health and will be available through June 30, 2020. 

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