Campus Card Services Survey

Learn more about your NSU Card by visiting our Frequently Asked Questions section.

The NSU Card is the official Nova Southeastern University identification card. All students, faculty, and staff are required to carry the NSU Card for identification purposes. In addition to identification, the card offers various other significant benefits, and the purpose of the survey is to measure customer satisfaction levels, service performance, and identify desired service enhancements as our department prepares for upcoming enhancements to our product and service offerings.

May, 2006
For further information, contact Vernol Robinson, Director of Campus Card Services at (954) 262-8967.
NOTE: You must answer all questions unless otherwise indicated.

1. What is your affiliation with NSU?
2. What is your primary NSU location?

3. Written materials explaining the Campus Card Services (CCS) Card benefits, policies, and procedures are clear and easy to understand. Strongly Disagree Disagree Neutral Agree Strongly Agree Not Applicable 4. Have you used our Web site for informational purposes and/or to apply for an NSU Card? Yes No 5. Are you satisfied with the benefits, features, and information currently available on the CCS Web site? Yes No 6. Do you currently use the NSU Card for purchases of meal, photocopies, or other items? Yes No 7. Are you content with the choice of vendors accepting the NSU Card for food, books, or other items? Yes No 8. Were you provided adequate information about the features, benefits, and policies of the NSU Card during your initial NSU Orientation? Yes No 9. Do you currently use the card at any other NSU location other than the main campus? Yes No 10. Are you satisfied with the durability (resistance to wear & tear) of the NSU Card? Yes No Campus Card Services Office Performance 11. Was the CCS staff knowledgeable in addressing your needs? Yes No 12. How satisfied are you with the responsiveness of the CCS Staff? Very Disatisfied Disatisfied Neutral Satisfied Very Satisfied Not Applicable 13. If you have made special requests or reported problems, have they been handled satisfactorily? Yes No 14. The Card Services Representative handled your request politely and in a professional manner. Strongly Disagree Disagree Neutral Agree Strongly Agree Not Applicable 15. The Card Services Representative listened carefully to your request before responding or taking action. Strongly Disagree Disagree Neutral Agree Strongly Agree Not Applicable 16. The Card Services Representative was available in office or on the phone as scheduled hours indicated. Yes No 17. The Card Services Representative explained NSU Card policies and procedures. Yes No 18. The Card Services Representative provided One-Call-Resolution in response to your incident reports. Yes No 19. (optional) Please list any additional suggestions or comments you may have:

Nova Southeastern University

Campus Card Services

Campus Card Services Office Performance