SharkLearn Help Center

Sharklearn Help Center

On Demand Tutorials for Students


Browser Recommendation

Blackboard supports four primary browsers for Learn releases. Links to the vendor sites for the browsers are included in this topic.

To learn more about Blackboard's general browser support policy as well as information about Javascript, Cookies, and other software, see Browser Support Policy and Supported End-User Technologies for SP13.

The browser versions listed are those that were available when Blackboard Learn 9.1 Service Pack 13 was released in June 2013. These are not the only browsers supported on this release - see Browser Support Policy for more detailed information.

Traditionally Released Browsers

The dates listed are the original release dates for general availability.

Logo for Microsoft Internet Explorer
Logo for Apple Safari
  • Safari® 6 from Apple (25 July 2012)
  • Safari 5 from Apple (7 June 2010)
  • Note: Safari 5 for Windows is an exception. Apple's continued support for this browser is unclear, and Blackboard does not test it.

Automatically Updated Channel-based Browsers

The dates listed are the latest numbered patch release dates.

Logo for Mozilla Firefox browser
  • Firefox 21 (stable channel) from Mozilla (14 May 2013)
  • Firefox 17 (ESR channel) from Mozilla (14 May 2013)
Logo for Google Chrome

Don't See Your Browser or Version Listed?

Both newer and older browsers from these vendors may be supported. Please see Blackboard's general browser support policy for Learn at Browser Support Policy.

Additional Compatibility Information

Additional Technology Standards Information

Additional Technology Standard information can be found here to aid students in selecting equipment that work best with most applications used at Nova Southeastern university. If you need further assistance, please contact the Help Desk.

Frequently Asked Questions

What do I do if I can't log in?

The Help Desk provides assistance to students from accessing University-wide systems, NSU email, online learning systems support and troubleshooting, wireless access, to providing helpful information regarding computer viruses and spam.

To contact the helpcenter please call (954) 262-4357 or click on this link to learn more

I'm getting errors or I can't open a file.

Please contact the computing help desk at your school. Blackboard does not have access to your school's Blackboard Learn site and cannot help you with these types of questions. If you’re not sure how to contact them, look for the technology office on your school’s website or search the web for your school’s name + Blackboard + help or support. For browser issues, make sure that you are using a supported Internet browser and operating system for the version of Blackboard that your school is using.

I can't find an assignment, test, or some other piece of course content.

Please contact your instructor. Blackboard does not have access to your school's Blackboard Learn site and cannot help you with these types of questions.

Your instructor might make an assignment unavailable until after a certain date or until other criteria has been met. For example, you might have to mark a lecture as reviewed before you can access the assignment.

How do I know if I have email?
Blackboard Learn keeps no record of received emails. When you receive an email sent from within Blackboard, it will appear in the Inbox of your external email account. Keep a copy of important messages in case you need them at a later date.
How can I be notified about new items?

Blackboard Learn has a few different options to notify you when there is new content.

The first is Notifications. This depends on how your school has set up Blackboard, but if it is available to you. You manage notifications by clicking My Places in the page header and then selecting Edit Notification Settings. You can receive notifications in the What’s New and To Do modules in Blackboard Learn, by email, and in Blackboard Mobile (if available).

For more information, see Notifications.

The second is through the modules, specifically the What’s New module. This module can appear either on the My Institution tab (the main Blackboard page) or in an individual course. You can also customize that module. For more information, see What's New Module.

These things depend on how your instructor customizes his or her course and how your school has chosen to personalize Blackboard. If you do not see these options,contact the computing help desk at your school as they will be familiar with how things are customized there. If you’re not sure how to contact them, look for the technology office on your school’s website or search the web for your school’s name + Blackboard + help or support.

I'm having a problem with my course.

For issues with your course content (such as tests, assignments, and grades), contact your instructor. Blackboard does not have access to your school's Blackboard Learn site and cannot help you with these types of questions.

can't open my assignment, test, or some other piece of course content.

Please contact the computing help desk at your school. They can help you troubleshoot and download the programs you need, if necessary. Blackboard does not have access to your school's Blackboard Learn site and cannot help you with these types of questions.

If you’re not sure how to contact them, look for the technology office on your school’s website or search the web for your school’s name + Blackboard + help or support.

ou may also check to make sure you are using a supported Internet browser and operating system for the version of Blackboard that your school is using.

I sent an email to my instructor. Where is it?

Blackboard Learn keeps no record of sent emails. When you send an email, you will receive a copy of your email in the Inbox of your external email account. Keep a copy of important messages in case you need them at a later date.

How do I search for something?

Click the Search button Search button or the Search Bar to bring up the Search box. Type a word or phrase in the Search box and click Search. A list of topics relevant to your search will appear.

How do I improve my searches?

To improve or limit your search results, you can use boolean operators in your searches. The following table describes how you might want to improve or limit your search, the boolean operator to use, and some examples.

Boolean Search Options
Goal of Your Search Operator Example
Search for one or more words. When a group of words are entered into the search field, "or" is assumed. For example, searching for Course Files will return every topic that includes the word Course or the word Files.   Course Files

Search for a phrase. To limit your results, place your search terms inside quotation marks. For example, searching for "Course Files" (inside quotation marks) will return results from only those topics that include the phrase Course Files.

Note:  The search engine ignores certain commonly used words. For example, a, an, the, of, to, be, you, your, when, however, for, that, can (and more). If your search results are not successful, trim out some of the less important words.

" "

(wrap a text string in quotes)

Successful:
"Course Files"

Unsuccessful:

"in a course file folder"

Search for "either of" or "any of" specific strings.

OR (case insensitive)

| (pipe symbol)

course or file or folder

"course files"|"course folder"

Search for two or more specific strings.

AND (case insensitive)

+ (plus symbol)

& (ampersand)

course And files

"course files"+folder

"course files"&"course folder"

Search for all topics that do not contain something.

NOT (case insensitive)

! (exclamation mark)

not course

not "course files"

! course

Search for all topics that contain one string and do not contain another. ^ (caret symbol) course ^ files
Combinations of the above. ( ) parenthesis

course and (files or folder)

course or files (!folder)

Note:  The results returned are case insensitive. However, the ranking of the results takes case into account and assigns higher scores to case matches. Therefore, a search for “courses” followed by a search for “Courses” would return the same number of help topics, but the order in which the topics are listed would be different.

My email address, name, or other contact information is not correct.

Email: For instructions to change your email address in Blackboard Learn, see How to Edit Personal Information. If you are unable to change your email address, your school may not allow you to change your email of record through Blackboard Learn. Because Blackboard Learn often shares data with other systems on campus, such as the registrar's office, it may be necessary to ensure that your email address is the same everywhere. In this case, your school will have a different way to change your email address. For more information, please contact the computing help desk at your school. If you’re not sure how to contact them, look for the technology office on your school’s website or search the web for your school’s name + Blackboard + help or support.

Name and contact information: Though schools license software from Blackboard, each school controls its own courses and data and they are the best resource for troubleshooting. If you have already changed your name or contact information through the registrar's office, your master record will be updated in your school's database. Your school may have an automated way of updating your records in Blackboard, but it might take a few days. For more information, please contact the computing help desk at your school. If you’re not sure how to contact them, look for the technology office on your school’s website or search the web for your school’s name + Blackboard + help or support.

I want to access Blackboard from my iPhone, iPad, or other mobile device.

You can access Blackboard Learn on any mobile device by typing your school's Blackboard web address in a browser. Blackboard Learn does not support the default browser on some mobile devices, such as the iPad. For a list of supported browsers and operating systems, go to the Student and Faculty Support Resource Center.

If your school has signed up for Blackboard Mobile Learn or Blackboard Mobile Central, you can download the appropriate app from the App Store on your mobile device. You can check to see whether your school has made these apps by contacting the computing help desk.

If you’re not sure how to contact them, look for the technology office on your school’s website or search the web for your school’s name + Blackboard + help or support.

For more information about Blackboard Mobile Learn and Blackboard Mobile Central, see the Blackboard Mobile Overview.