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Employee Assistance Program

The Employee Assistance Program (EAP) is free for NSU Employees

The EAP is a confidential, free resource that can help you deal with problems that seem overwhelming! No issue is too large or too small.  

The EAP is available to all benefit-eligible NSU employees and every member of their household and includes up to six face-to-face counseling sessions per issue per plan year.

Access services online at or by phone at 877-398-5816 (press option 1 for EAP services).

The Employee Assistance Program username is ICUBA and the password is 8773985816.

Aetna provides our Behavioral Health & Substance Abuse coverage and the Employee Assistance Program (EAP). For employees enrolled in health care coverage transition from EAP utilization to an in-network Aetna provider is possible when using the Behavioral Health & Substance Abuse coverage after EAP services.

24 Hour Travel Assistance Services

Employees working 19.2 hours or more per week in eligible positions automatically receive access to travel assistance services provided by On Call International (On Call),

On Call International is a 24-hour, toll-free service that provides a comprehensive range of information, referral, coordination and arrangement services designed to respond to most medical care situations and many other emergencies you may encounter when you travel.

For more information review the coverage summary online.

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