Student Support

The Help Desk provides technical support to students on University-wide systems while providing helpful information regarding computer viruses and technology updates. Review any of the categories below for instructions and how to guides.

Account Information

Your student account is created automatically upon acceptance at NSU. Your NSU account is used for SharkLink, Sharklearn (Blackboard), Webstar, Wireless and other NSU Web applications access.

SharkMail Setup

Instructions on setting up access to your NSU email and helpful tips on SharkMail.

Operating Systems

NSU Email Online
Access and manage your NSU email through NSU online systems.

Internet Access

Review wireless NSU access options listed below.

Student Services

Troubleshooting tips and step-by-step instructions for using NSU's main student service systems listed below.

Virus and SPAM Assistance

Learn how to protect yourself against spam, virus, and hoax threats.

Learning Systems

Learning systems are courses over the Internet with features for online collaboration.

Personal Web Space

Create/Request your personal public NSU Web Space directory. You must have your active NSU account information and fill out all required information at Note: This step is necessary for the first time creation of your space only.

Research Tools

EndNote, Procite, Reference Manager research software products locate bibliographic data and create bibliographies for curricula vitae, manuscripts, grant proposals, term papers and other publications.