Live@edu
How To Use Live@edu Email
When you enter NSU SharkLink and click the Live@edu email icon, you are automatically logged into Outlook Live (part of the Windows Live system). You can also log directly in at Outlook Live; the tools will be the same. Most of the information included in this section is taken from the Microsoft help materials for the Outlook Web App, and several links on this page will take you to more detailed information there.
Please Note: Use of the Live@edu mail system requires the use of javascript. If you are unable to load your email, please verify that you have javascript enabled on your computer or other mobile device. For more about JavaScript, see the Enabling JavaScript link in the navigation section of this page.
Managing Your Live@edu Email
Check New Messages
To check new messages you must be in the Mail Navigation Pane of your Live@edu interface. Mail, Contact, Calendar, and Task Pane navigation links are located in the lower left of your Live@edu account interface. If you are not already in the email view, simply click Mail and your email boxes and folders will load. If your email options are not set to automatically retrieve mail, you can click the Check Messages Icon and new messages will be loaded. View Image
By default, new messages arrive automatically into your inbox and you will hear a new mail notification chime if you receive new mail while you are logged into your Live@edu account. You can change how new mail is received, notified, and sorted by setting options and inbox rules according to your individual needs. For more about these advanced features see the Managing Options document linked within the navigation of this page.
Favorites
The Favorites section in the upper left of your Live@edu email interface allows you quicker access to the folders and email boxes you use most frequently. View Image
There are two ways you can add a folder to Favorites:
- Click the folder you want to add to your Favorites, and then drag it to Favorites.
- Right-click the folder you want to add to your Favorites, and then select Add to Favorites.
- Right-click the folder you want to remove from your Favorites, and then click Remove from Favorites.
- If you click Delete, you'll be asked if you want to delete the folder or remove it from Favorites. Make your selection, and then click OK, or click Cancel to exit without removing or deleting the folder from Favorites.
- If you select Remove, the folder will only be removed from your favorites, but remain in your email structure.
- If you select Delete it, the folder will not only be removed from favorites, but also be deleted from your email structure.
- When you drag a folder into your Favorites, you'll see a line that shows you where the folder will be dropped. After a folder is added to your Favorites, you can move it up or down in the list of Favorites by right-clicking it and clicking "Move Up in List" or "Move Down in List."
- You can't nest folders in Favorites. If you create a shortcut in Favorites for a folder that has subfolders, you won't see the subfolders in Favorites.
Inbox
Messages
- To View Messages in a specific folder, simply click the desired folder; messages will appear in the viewing pane.
- To Filter Messages in the viewing pane, select from the options in the Filter drop down above the search box. This will allow you to quickly navigate to certain types of mail, such as Unread Messages or Flagged Messages.
- In any mail folder, click New, or press CTRL+N on the keyboard.
- You can also create a new message while you're viewing the address book. On the toolbar, click Address Book, and then use the search text box to find the person or group you want to send a message to. Right-click the recipient's name in the list, and then click New Message.
- Enter the recipients you want on the To and Cc lines. For more information about recipients, see Add or Remove Recipients.
- Type a subject.
- Type your message in the message body.
- When you're finished typing the message, click Send or press ALT+S to send it.
Formatting options for your messages are standard WYSIWYG (What You See Is What You Get) editing options including Bold, Italics, Font Type, Font Size, Font Color, etc.
- In a message, calendar item, or contact, click the paperclip attach file icon on the toolbar.
- In the Attach Files dialog box, type the path of the file you want to attach, or click Browse to locate the file.
- If you use Browse, highlight the file you want to attach, and then click Open to add it to the attachments list.
- Click Attach, and the file name will appear in the Attach Files dialog box.
- To change the file you selected, click Browse, and then locate the file you want.
- To attach more than one file, click Choose more files in the Attach Files dialog box.
- To return to the item, click Attach to attach the selected files or click Cancel to return to the item without attaching the files.
To add recipients to a message:
- On the To and Cc lines, type the names or e-mail addresses of the message recipients. You can type all or part of the recipient's name or e-mail address. Separate multiple names with semicolons (;).
- You can also address the message by clicking To or Cc. This opens the Address Book. The Address Book lets you search for a person in the shared address book (if one is available) or in your Contacts folder. After you locate a person in the Address Book, add their name to your e-mail message by selecting the name and then clicking To, Cc, or Bcc under Message recipients.
- You might want to include recipients without having them visible to everyone you send the message to. You can do this using Bcc. Bcc recipients get a copy of the message, but their names don't appear in the list of recipients. Bcc recipients can't see the names of other Bcc recipients.
- To add Bcc recipients, click Options on the message toolbar, and then, under Current Message Settings, select Show Bcc. You can also click To or Cc to open the Address Book and use the Bcc line that appears there.
To remove recipients from a message:
- To delete a name from the address boxes, right-click the name, and then click Remove. You can also select the name and press DELETE, or put the cursor at the end of a name, and then press the BACKSPACE (PC) or DELTE (Mac) key.
To delete one or more messages from a folder, select the messages, and then do one of the following:
- Click Delete on the toolbar.
- Right-click the message and then click Delete on the menu.
- Press the DELETE key.
- To delete an opened message, click Delete on the toolbar.
- You'll find a search window at the top of the list of items in any mail, contacts, or task folder. Click the drop-down arrow in the Search window to specify where the search should occur:
This Folder
This Folder and Subfolders
All Folders and Items - Click the chevrons to the right side of the search window to select additional options to narrow the range of your search. In Mail, you can narrow your search to the following:
Results in the subject and message body, message body only, or subject only.
Items from or sent to a specific person or group.
Items in a specific category (when searching in Contacts or Tasks only this option is available). - After you configure your search, click Enter or Search to start your search. To cancel or clear your search, click.
Folders
- Creating New Folders
- In the Navigation Pane, click Mail to view the list of all folders in your Inbox.
- Right-click the folder in which you want to create a new folder. For example, to create a subfolder in your Inbox, right-click Inbox. To create a new folder at the same level as your Inbox, right-click your name at the top of the folder list.
- Click Create New Folder.
- Type a name for your new folder.
- Press ENTER to save your changes.
- In the Navigation Pane, click Mail to view the list of all folders in your mailbox.
- Right-click the folder you want to rename, and then click Rename.
- Type the new folder name, and then press ENTER.
- In the Navigation Pane, click Mail to view the list of all folders in your mailbox.
- Right-click the folder you want to delete.
- Click Delete in the menu.
You can move or copy folders two different ways.
- Dragging
- In the Navigation Pane, click Mail to view the list of all folders in your mailbox.
- To move a folder, drag it to the location you want to move it to.
- To copy a folder, hold down the CTRL key as you drag the folder to the location you want to copy it to. A plus sign will appear next to the pointer as you drag the folder.
- Using the right-click menu
- In the Navigation Pane, click Mail to view the list of all folders in your mailbox.
- Right-click the folder you want to move or copy, and then click Move Folder or Copy Folder in the menu. A new window will appear that shows the folders you can move or copy to. Select the folder you want to move or copy to, and then click Move or Copy.
- You can also create a new folder to move or copy to by clicking Create New Folder in the Move to Folder or Copy to Folder window.
Unread Mail
- The Unread Mail folder is automatically included in your Favorites and will list all unread messages, no matter what folder they are in.
- To mark a message you've already opened as Unread, right-click the message, and then click Mark as Unread on the menu; this will include it in your Unread Mail folder.
Sent Items
The Sent Items box is automatically included in your Favorites and will display all mail sent from your Live@edu account. Depending on how you have set up your Live@edu account options, messages may appear in your Sent Items folder indefinitely, designated to archive after a set period of time.
Drafts
Stores messages you save but do not send. The Drafts folder allows you to save messages you want to finish composing or send later.
Personal Folders
In addition to your default e-mail folders, you can access any personal folders you've created. To view personal folders, select Click to view all folders, and then select the folder you want from the list.
Deleted Items
When you delete an item from your mailbox, it's moved to the Deleted Items folder. You can delete the entire contents of a folder, including all sub-folders, by clicking Manage Folders and then using the Delete Folder option. If you wish to permanently delete items from your Deleted Items Folder:
- Click the Deleted Items folder in Mail.
- To permanently delete the entire contents of your Deleted Items folder, click Empty Deleted Items Folder on the toolbar.
- To permanently delete only some of the items in your Deleted Items folder, select the check box next to each item you want to delete and then click Delete.
Junk E-Mail
Email identified as possible junk email is automatically moved to the Junk email folder, and any active content within the message, such as links or executable code, is disabled.
- Any message in the Junk email folder can be marked as legitimate by selecting the message and then clicking Not Junk on the toolbar. When this button is clicked on a selected message, the message is moved to the Inbox.
- PLEASE NOTE: If you click Empty Junk E-Mail, the contents of the Junk E-Mail folder are permanently deleted. They aren't moved to the Deleted Items folder.
- Phishing messages are a type of junk email designed to steal your valuable personal data. Phishing messages are identified on the information bar, regardless of which folder they're located in. You should exercise caution with a message identified as a possible phishing message. For more on this, see the page on Phishing & Web Scams in the Microsoft Safety & Security Center or the NSU Help Desk Security Sections on Virus and Hoax Information and Spyware.
Notes
Creating Notes is a feature only available to those who use Outlook as a personal web client in conjunction with their Live@edu account and, as such, will not be a tool utilized by most students. The Notes folder in the Live@edu Outlook Web App provides read-only access to notes created with the Microsoft Outlook client. You cannot create or modify a note using the LIve@edu Outlook Web App, but you can forward it as an e-mail message.
