Frequently Asked Questions

Why do I have to move my account?

On January 22, 2012, student email for the Fischler School of Education, and Huizenga School of Business and Entrepreneurship will be transitioned to the Live@edu system. All other schools will be transitioned on January 29th, 2012 (including Health Professions Division, Graduate School of Computer and Information Sciences, Graduate School of Humanities and Social Sciences, Criminal Justice Institute, Oceanographic Center, Shepard Broad Law Center, Farquhar College of Arts and Sciences, Center for Psychological Studies). All official university based email (including grades and financial aid notifications) will only be handled through the Live@edu system after those dates. The university has made this decision in order to provide students with the benefits of cloud-based email as well as the other perks provided by Live@edu, including Office Apps, calendar sharing, email and file storage. It is imperative that all students are transitioned to Live@edu prior to their schools' respective deadlines.

Can't I just keep my old SharkLink email?

Unfortunately, the previous SharkLink email system will not be offered or supported beyond the Live@edu transition deadlines and you will not be able to get new email messages through that system after the cutoffs. The only way to receive new email messages will then be with a Live@edu account. Any stored messages should be managed out of old email boxes as soon as possible.

How long will I have to move to the new email environment?

The deadline for you to move to the new email environment is based on which school you are currently enrolled in.

January 22nd, 2012: Fischler School of Education, and Huizenga School of Business and Entrepreneurship

January 29th, 2012: Health Professions Division, Graduate School of Computer and Information Sciences, Graduate School of Humanities and Social Sciences, Criminal Justice Institute, Oceanographic Center, Shepard Broad Law Center, Farquhar College of Arts and Sciences, Center for Psychological Studies Any mail stored in the previous system should be forwarded, saved, or deleted as soon as possible. It has not yet been decided how long students will have to manage their old saved mail.

What is MoveToLive?

MoveToLive ( nova.edu/movetolive) is the process by which current students are being transitioned from the old email system to the Live@edu email system. It requires account authorization with a temporary password and an initial login to the outlook.com in order to establish permanent passwords and security questions. The entire process only takes a few minutes.

How do I find my temporary password to log into outlook.com the first time and complete the MoveToLive process?

If you have not fully completed the MoveToLive process, your Live@edu password will remain a temporary one that is stored in the system for you during the migration period. You can return to find this password at any time prior to completing the MoveToLive process by going to nova.edu/movetolive and clicking the "I'm Ready!" button. This will resume the MoveToLive Process and help you complete the transition. Please note that if you have Pop-Up Blockers enabled on your browser you will need to turn them off to view your temporary password.

Am I eligible to use the MoveToLive tools to migrate from the old SharkLink mail to the Live@edu system?

All students that have not yet migrated to Live@edu are eligible to use the MoveToLive system, and encouraged to do so as soon as possible. The only exceptions are those currently enrolled in the Shepard Broad Law Center who will be automatically transitioned on January 29th and are unable to activate their accounts early.

Once I complete the MoveToLive process, how long will it be before I can receive my new emails through Live@edu?

Although it can take up to 12 hours for the Microsoft system to fully process a new Live@edu account, most students will be able to use their new email within a few minutes after migrating.

Once I complete the MoveToLive process, how long will I still have access to my old SharkLink email box?

You will still have access to your old SharkLink email box, but you will not be able to receive new messages there. It has not yet been determined how long old mail will be stored and available, so you are encouraged to forward, save, or delete existing messages in the old system as soon as possible.

Once I complete the MoveToLive process, how do I access my old SharkLink mail?

Once you've completed the MoveToLive process, simply log out of the SharkLink portal and then back in to SharkLink. You should see two envelope icons - Live@edu and Old Email. The Old Emai icon is how you will access your previous SharkLink email.

I crashed or closed my browser and did not complete the MoveToLive process. Can I start again?

If you return to nova.edu/movetolive you will again be able to choose the "I'm Ready!" button to acquire your temporary password and log into outlook.com to activate your Live@edu account (your Live@edu ID is yourusername@nova.edu; the full email address is required to login with the temporary password). If you try logging into outlook.com and your temporary password no longer works, try the new password you selected or call the help desk for additional help.

How do I access my Live@edu Inbox after completing the MoveToLive process?

Once you've completed the MoveToLive process, simply log out and then back in to SharkLink. You should see two envelope icons - Live@edu and Old Email. The Live@edu envelope icon will open your Live@edu email.

I've completed the MoveToLive process and now I don't see my old SharkLink email icon -- what do I do?

There is sometimes a glitch that prevents the SharkLink portal from displaying the Old Email icon. This can be solved by logging out of the SharkLink portal, closing and relaunching your browser, and logging back in.

What is my Live@edu ID?

Your Live@edu ID is yourusername@nova.edu; the full email address is required to log in.

What is my new password?

There are three possible answers to this question:

1. If you have not fully completed the MoveToLive process, your Live@edu password will remain a temporary one that is stored in the system for you during the migration period. You can find this password at any time prior to completing the MoveToLive process by going to nova.edu/movetolive and clicking the "I'm Ready!" button. This will resume the MoveToLive Process and help you complete the transition. Please note that if you have Pop-Up Blockers enabled on your browser you will need to turn them off to view your temporary password.
2. If you have completed the MoveToLive process, then your password is whatever you chose it to be when you initialized your Live@edu account by logging in at outlook.com the first time.
3. Your SharkLink password is separate from your Live@edu password; your SharkLink password will not have changed during the MoveToLive process and will remain as it was before.

How do I change my password in the Live@edu system?

To change your Live@edu password, you need to access your Account Overview page. You can reach this page:

By direct link to your Live@edu Account Overview page; or
By logging into your Live@edu mail and selecting the "Options" drop down menu in the upper right side of the interface just below your user name. Choose "See All Options" and then select "Change your password" from the Shortcuts list on the right. This will also open the Account Overview page.

Now locate the "Account Security" section and then find "Password." You will see a series of astericks (*) indicating your current password. To the far right you will then see the word "change" in all lower case; click on "change" and you will be prompted on how to change your Live@edu password.

How do I retrieve/reset my password in the Live@edu system?

If you have forgotten your Live@edu password, or know it but still can't sign in and need to reset it, simply follow the Live@edu directions found on the Forgotten Password page. You should read all the information located there, but briefly:

Make sure your caps lock isn't on; passwords are case sensitive;
Go to the Reset Your Password page and complete the reset process;
Enter your Live@edu ID (yourusername@nova.edu) and then enter the characters in the picture;
Choose a reset option, and then follow the on-screen instructions;
If none of the other reset options work, contact the NSU Help Desk for additional assistance.

After you've reset your password, it's a good idea to add as much password reset information as you can to help make your account more secure. If you forget your password, or if someone else tries to take over your account, you can use this information to recover your account. Learn more about password reset information here.

Will I be able to access my Live@edu email with my mobile device?

Almost certainly. There are many different options for setting up your Live@edu mail with a third party email client or mobile device. Please refer to the Live@edu Email Setup Instructions link in the navigation section of this page to find guided instructions that best suit the devices and programs you wish to use.

Can I still use webmail(Old Mail) to get my email?

After transitioning to the Live@edu system, all new email messages will go to your Live@edu inbox. You will not be able to get new email messages to your Webmail (Old Mail) inbox. Any mail stored in the previous system should be forwarded, saved, or deleted as soon as possible. It has not yet been decided how long students will have to manage their old saved mail.

Will I be able to use an alternate email web-based method to get my mail?

You have several different web-based options available to you once you are active in the Live@edu system. You can launch the Live@edu Outlook webmail client by logging into the SharkLink portal and choosing the Live@edu icon. Or you may opt to go directly to Outlook.com and log in there. Alternately, you may choose to set up a forwarding system to send your email to your favorite webmail client. Please refer to the Live@edu Email Setup Instructions in the navigation section of this page to find the setup that bests suits the devices and programs you wish to use.

Will my personal hotmail account conflict with my Live@edu account?

The Microsoft Live@edu system does require you to log out of your personal hotmail account before logging into your Live@edu student account. If you find this to be inconvenient, you can always set up email forwarding so that you can monitor both personal and student email from the same client.

Why do I get an "Account Not Found" message when I try to log into my Live@edu mail?

If you get the "Account Not Found" message when trying to log into Live@edu mail, the most likely cause is that Microsoft has not finished fully authorizing your account in the Live@edu system; wait a few minutes before trying again. Although this process can take up to 12 hours, most students will only need to wait a few minutes. If it has been longer than 12 hours, the migration process may not have been completed properly. First try logging in at outlook.com with your temporary password (your Live@edu ID is yourusername@nova.edu; the full email address is required to log in with the temporary password). If you are able to log in, refer to the Getting Started Checklist in the navigation section on this page. If you are unable to log in with your temporary or newly chosen password and it has been longer than 12 hours since you completed the MoveToLive process, please contact the NSU Help Desk for personal assistance.

How else can I access my Live@edu mail besides SharkLink?

There are many options available to you including third party webmail clients, personal email programs, and mobile devices. In the navigation section of this page you will find Live@edu Email Setup Instuctions to help you chose the email method that best suits the devices and programs you wish to use.

How do I forward my Live@edu emails?

Please look for the Email Setup Information link in the navigation section of this page to find instructions on how to forward your Live@edu email to the client, program or device you wish to use.

Where do I find the POP/IMAP/SMTP settings for my Live@edu email?

To find your POP/IMAP/SMTP Settings

1. Log in to your Live@edu email account
2. Locate the "Options" drop down menu on the upper right side of the interface just below your user name.
3. Find the "Account Information" section in the center of the interface and click on the labeled "Settings for POP, IMAP, and SMTP access..."
4. Print or write down the settings provided and have them ready when prompted by your preferred device or program setup.

What do I do if I'm still not able to access my Live@edu account and it's been longer than 12 hours since I completed the MoveToLive process?

First try logging in at outlook.com with your temporary password (your Live@edu ID is yourusername@nova.edu; the full email address is required to login with the temporary password). If you are able to log in with your temporary password then the MoveToLive process was not completed. Refer to the Getting Started Checklist in the navigation section on this page to complete the process. If you are unable to log in with your temporary or newly chosen password and it has been longer than 12 hours since you completed the MoveToLive process, please contact the help desk for personal assistance.

Where can I get more information about my Live@edu account and services?

In the navigation section of this page you will find guides and links to additional resources that will assist you in discovering more about Live@edu. These areas will be expanded as new information sources become available, so be sure to check the NSU Live@edu Page whenever seeking information concerning Live@edu help and services.