Search Help Desk

Contact Help Desk:



  • Mon-Fri: 7:00am - 10:00pm
  • Saturday: 8:30am - 5:00pm
  • Sunday: 8:30am- 12am/midnight

We will be closed for University Holidays.


WebMail Inbox Instructions

Topics covered in this section:

WebMail Inbox Description
Title Bar

Inbox Title Bar

The title bar will show the number of unread messages in parentheses. In the example above you will see that there are three unread messages in the inbox.

WebMail Inbox Refresh Icon Clicking this icon will refresh your inbox, showing you if there are any new messages.

WebMail Inbox Filter IconClicking this icon will apply filters that you have set up to your inbox (click here for more information on filters)

WebMail Inbox Search IconClicking this icon will allow you to search your inbox (click here for more information on searching)

Quota Bar

WebMail Inbox Quota Bar

The top gauge will tell you how much space you are using in all your folders.

The bottom gauge will tell you how much space you are using in just your inbox.

Please note: the bottom gauge also includes any deleted messages that have not yet been purged. (see the Action Bar section for more information on this)

Action Bar

WebMail Inbox Action Bar

WebMail Inbox Select Clicking the dropdown shown here will allow you to select certain messages. For example, you can select all your unread messages by clicking the dropdown menu, then selecting "Unread".

WebMail Inbox Mark As SelectOnce you've selected at least one message, you can click this dropdown menu to mark them. For example, if you select an important message, you can select Important from the dropdown menu. The selected message(s) will be marked in red.

  1. New messages will be highlighted in light purple and will have an envelope icon in the first column.
  2. Messages that have been viewed will have a white background.
  3. Messages that have been replied to will be highlighted in green.
  4. Messages that you have flagged as important will have an exclamation point in the first column and will be highlighted in pink.
  5. Messages that you have deleted will be highlighted in gray.
    Note: To hide these, click on Hide Deleted on the Action Bar. Whenever you delete a message it will be hidden, until you click on Show Deleted on the Action Bar. To delete all messages PERMANENTLY click on Purge Deleted.

WebMail Inbox Move Messages Select Once you've selected at least one message, you can choose to either move the message out of your inbox and into another folder, or to copy it into another folder. To do this, select a message, click the dropdown menu and you will be given a choice of folders. Select the folder, then click either "Move" or "Copy".

To delete a message, select it, then click Delete

To undelete a message, select it, then click Undelete. **Please note: This feature is only available if your messages are set to show deleted items. If your deleted items are hidden, you will not be able to undelete them.

To ensure you DO NOT receive messages from a particular email address, select a message from that sender, then click Blacklist on the Action Bar.

To ensure that you always receive messages from a particular email address, select a message from that sender, then click Whitelist on the Action Bar.

To forward a message, select it, then click Forward.

Very Important: At the very right-hand side of the Action Bar you will see the Hide Deleted/Show Deleted and Purge Deleted buttons. By default, if you delete a message, it is only marked for deletion. Once you click Purge Deleted, the message will be permanently removed.

If you've deleted a message and it has disappeared from your inbox, click Show Deleted and you will be shown the messages you've deleted. They will be dark-gray with a line through them.

Click on the subject of the message or the name of the person who sent it. You will see the following:

WebMail Reading Your Messages Description

Action Bar

Reading Your Messages Action Bar

  1. To keep this message and mark it, click the Mark as: drop down menu and make a selection.
  2. To move or copy this message, click the This message to drop down menu, choose the folder you would like to move it to, then click either Move or Copy.
  3. To delete the message, click Delete.
  4. To reply only to the sender of the message, click Reply. The compose window will open with the person's name in the To: field.
  5. To reply to the person who sent the message and everyone it was sent to, click on Reply to All. The compose message will come up with the addresses already entered into the appropriate fields.
  6. To forward the message click on Forward. The message will open in a new window with the forwarded message in the message section.
  7. If you feel you have received this message in error, click on Redirect. The following window will appear. Enter the address you would like this redirected to and click on Redirect Message.
  8. To remove all headers from view, click View Thread.
  9. To block messages from this sender, click Blacklist.
  10. To make sure you receive all messages from this sender, click Whitelist.
  11. To view the message source (also known as headers), click Message Source.
  12. To save this message in .eml format, click Save as.
  13. To send this message to your default printer, click Print.


WebMail Mail Message Header

Shown above is a sample of the header of your message. By default, WebMail will only show you the basic fields. To familiarize yourself with this, each field is described below:

  • Date: This is the date and time the message was sent, from the sender's perspective. If they have the incorrect date/time set on their computer, it will be incorrect in this section.
  • From: This will show the profile name and email address of the sender. To add this person to your address book, click the book icon to the right of the address.
  • To: This is your email address, and any other person this message was sent to. Again, to add any addresses in this field to your addressbook, click the book icon to the right of the address.
  • Subject: The subject of the message.
  • Part(s): If the message has an attachment, you will see it in this area.
    • To view the attachment, click the name. It will open in a new window.
    • To download the attachment in it's original format, click the WebMail Download Icon icon.
    • To remove the attachment from the message entirely, click the WebMail Delete Icon icon.
    • If it is a large attachment, or if there are multiple attachments, you can click the Download All Attachments (in .zip file) link. This will compact the attachments into one compressed file. You must be able to open compressed files to view the attachments. Windows XP has this capability. If you can't open compressed files, you shouldn't use this option.
  • Headers: If you want to see exactly where this message came from, you can click Show All Headers. Click Show Limited Headers to return to the original format.

Regarding Attachments:

If the attachment was sent using Outlook, you may see an attachment named winmail.dat. There is no way of reading this. The person needs to re-send the attachment using another mail program. The problem in Outlook may be corrected under the Mail Format options by changing the format to Plain Text.

If you would like to get back to the Inbox at any time, click Back to Inbox on the right on the Action Bar.