Nova Southeastern University

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Hours of Operation:
Monday - Friday
7:00am - 4:00am EST/EDT

Saturday - Sunday
9:00am-11:00pm EST/EDT

Hours may vary during
holidays

(954) 262-HELP (4357)
800-541-NOVA (6682) x24357
Email: help@nsu.nova.edu

• Getting Started and General Usage
  • Getting Started
    • How will I access eLive?
    • What are the minimum system requirements?
    • I've gotten into eLive, but I can't do anything.
  • Audio Questions
    • I can hear other people but nobody can hear me
    • I can hear myself but nobody can hear me
    • How do I know who is speaking?
  • Text Messaging Questions
    • Can I view Private Text Messages?
    • How can I copy and paste text from an application into my eLive session?
    • How can I send a message to another participant in an eLive session?
    • How can I filter my text messages in the Direct Messaging Box?
  • Student/Teacher Interaction
    • How do I raise my hand so I can speak in my eLive session?
    • How do I lower my hand if I decide I don't want to speak?
• Java and Java Web Start
  • How do I clear the Java cache?
  • How do I get the Java plug-in and Java Web Start on my computer?
  • Java Web Start opens and then disappears.
    
• Common Errors and Fixes
  • I get the error message: Unable to configure audio.
  • I am being prompted to download a file (i.e. demo, jnlp, etc)
  • I am getting the error message "Splash:sysCreateListenerSocket failed."
  • I get a "Connection Failed" message that says "Server is not a JINX server.
  • I get a "Connection Failed" operation "Timed Out" error when attempting to start my Elluminate session.
  • I get a Download Error with a number (1035, 1335, 1722, etc) when installing Java Web Start.
  • I get a message saying "Unable to launch the specified application."
  • I get the error "Invalid Argument Error."
  • I get the error "Download Error: Corrupted JAR File."
  • I get the error "Download Error: Unable to Load Resource."
  • I get an error when installing Java Web Start.
  • I received an error message regarding Proxy Settings when installing Java Web Start.
  • What if I get the message "Maximum Login Attempts Exceeded."?
  • Why does my computer freeze and/or shut down when connecting to an Elluminate session?
    
• System Requirements and Setup
  • How can I configure a Proxy for use with eLive?
  • How do I configure a Personal Firewall for my eLive session?
  • Windows XP Service Pack 2 - Windows Firewall