If your instructor has chosen to use eLive, it will be a link in your WebCT course. To access eLive click the link and follow the instructions on that page.

*Your program may require higher specifications for your computer. Please be advised that these are the minimum system requirements to use the eLive software and should not replace what is recommended/required by your program. Also, keep in mind that with a faster computer and/or a faster internet connection you will achieve better results.

**Your instructor may utilize the audio features available through eLive. If so, you may need a soundcard with speakers and/or a microphone. For more information on this, please check with your instructor.

Your instructor must be logged in to eLive for any of the tools to be active. If you instructor isn't there you cannot do anything.

• Is your microphone plugged in properly?
  Check the back of your computer to make sure the microphone jack is plugged into the proper socket. The correct socket will be identified by the word 'Mic', or a picture of a microphone with ")))" next to it. It may similar to this:
  
• What is the distance between your mouth and the Microphone?
  If you're too close to the microphone, it'll transmit noise. If you are too far away, then it won't pick up your voice. Check the manual that came with your microphone to verify the correct distance.
• Can you hear yourself on the Sound Recorder program?
  See the Testing the microphone section of this document for instructions about how to do so. If you can hear yourself in the Sound Recorder, your microphone is working properly.
• Do you have the microphone volume turned up?
  In the Audio window of eLive, ensure that the microphone volume slider is not all the way to the left (off).
  

If you can hear yourself through your own speakers when you speak into your microphone, there is a problem with your microphone settings.

1. Shut down your computer, wait a few seconds, and then turn the power back on again. A simple restart will not work, as it may not reinitialize all hardware configurations.
2. To ensure that your microphone settings are correct, check your Play Control settings.
   • Click the Start button and click Control Panel (or Settings, then Control Panel).
   • Double-click Sound and Audio Devices. Ensure that the Microphone has Mute checked.
     
   • If you don't see column for Microphone, click Options, then Properties.
   • Put a check next to Microphone. Click OK, then make sure Mute is checked under the Microphone column.
     
   • In the Play Control window, click Options, then Properties.
   • Click on Recording and make sure there is a check next to Microphone (as shown below)
     
   • Click OK and the Record Control will open.
   • Make sure that there is a check next to Select under Microphone.
   • Close the Record Control.
     

• Are your speakers plugged in properly?
  • Check to see that the speakers are plugged into the correct socket on the sound card. It should be plugged into the socket labeled 'Output 1' or have a symbol an icon beside it showing three circles with an arrow pointing out.
• Make sure the speakers' power is on.
  • Are they plugged in?
  • Do the speakers have a power button?
  • If they are battery-powered, do they have fresh batteries?
• Is the volume turned up on your computer?
  • Make sure that the MUTE function is not disabled by clicking on the volume icon in your taskbar (the lower right hand corner of your screen).The box should be unchecked (not muted).
  • Make sure that the volume is not turned down all the way; adjust to desired level by dragging the volume slider up or down.
    
• Make sure that there is no external mute on the speakers themselves.
• Ensure that the volume settings are turned on in the Play Control.
  • Click on Start-> Programs-> Accessories-> Entertainment-> Volume Control.
  • Make sure that the Play Control volume is not at the bottom, and that it is not muted.
  • Under Microphone, make sure the check box beside the "Mute" label is checked.
    
• Can you hear sound from other applications? Can you hear yourself using the sound recorder?
• Make sure Audio Properties are set properly.
  • To check the Audio Properties, right click the sound icon in the system tray and select Adjust Audio Properties.
    
  • Click on the Audio tab ensure that the Use only preferred devices or Use only default devices checkbox is checked.
    
  • Do you have the volume turned up on the speaker in the Elluminate classroom?
    • Ensure that the Speaker slider is set properly and not all the way to the left.
      

During your eLive session, you will know who is speaking in two ways:

#1: The speaker's name appears on the title bar in the Audio section of your eLive session window (as shown below):

#2: The microphone privilege icon next to their name has a yellow glow around it.

Depending on your session configuration, the moderators in your session may be able to see all private text messages that you send during the session. You will need to ask the moderator about your session configuration, specifically regarding text messages.

During an eLive session, you can easily copy and paste text from another application into the Direct Messaging window or paste URLs into the Web Tour window. This is very helpful as it allows you to create prepared messages to send to others and prepare a list of Web sites to take the participants to so you don't have to spend time in your session typing all of the details.

The default keyboard command for copying text (using both Macs and Windows OS) is Control+c and the command for pasting text is Control+v.

1. In the Direct Messaging window, type your message in the Textbox
2. Use the To menu to select whom you would like to send the message to.
3. Click Send.

Your message will then be sent to that user and will appear in the discussion region in the Direct Messaging window.

During your session you can filter the direct text messages displayed in the Direct Messaging window. Use the Show: drop-down menu in the Direct Messaging Window to make your selection.

You can view: All messages, only Public messages, only Private messages, messages from a All Selected participants, messages from Any Selected participants, or messages only from the Moderator.

To raise your hand, click the Raise Hand icon.

When you raise your hand, you will see a number appear next to your name in the Participant Info window. This indicates the order in which the hands were raised and your sequence in the queue.

Raising your hand does not automatically give you the ability to do what you want to do. The Moderator will let you know when you can have control.

If you have pressed the Raise Hand button (as shown below)

and you wish to no longer have your hand raised, you need to click the same button, which will now look like this:

Once you have clicked that button, you will no longer have a number next to your name in the Participant Info box and the moderator(s) will know that you no longer need to speak.