When Elluminate Live! starts, it verifies that it can access available sound devices. If it cannot locate your sound card, it will continue to launch, but without the audio module.

Elluminate Live! may fail to locate installed sound hardware

• if another application has locked the hardware;
• if the hardware's driver is not functioning correctly; or
• if the hardware is malfunctioning

Follow steps to configure your audio.

Make sure that you do not have any other audio applications running before starting Elluminate Live!. Some older sound cards can handle only one audio channel, and may not give access to Elluminate Live! if running another audio application.

Visit the Web page of the manufacturer of your sound hardware and update the software drivers to the latest version. Software driver updates can improve the performance of older hardware by allowing them to communicate with newer devices and software.

This may be due to a setting on your computer. If you have no other option than to save the file, save it to your desk top and double click the icon from there. If Java Web Start or eLive doesn't start, you will need to follow the steps below:

First, make sure you have Java Web Start installed. Click the Start button and go to Programs (or All Programs) and look for Java Web Start. If you don't have it, you need to download it from www.java.com. Once you have installed Java Web Start, try to get back into eLive. If this doesn't work, you may need to associate JNLP files to open with Java Web Start.

1. Open your Control Panel (Click Start, then Control Panel or Start, then Settings, then Control Panel).
2. Select Folder Options (You may need to switch to Classic view)
3. Click on the File Types tab and you will see the following window:
   
4. Search the list of registered file types for the extension JNLP and select it.
5. Check below the list for the "Opens With" entry. If the JNLP extension is not set to Open With javaws OR Java(TM) Web Start Launcher click Change and select it from the list of programs.
6. Click OK and close the Folder Options window.
7. Try again to access your session

A: Configure your Personal Firewall

When using eLive! for the first time, you may need to configure or confirm the settings of your Personal Firewall.

1. You will need to allow Java Web Start (javaws.exe) access to the internet - this may require both inbound and outbound connections.
2. eLive! may require access separately - you will need to allow this on both inbound and outbound connections as well.
3. You may be prompted to allow IeEmbed access to the internet. eLive! will use this for web site access in the session so you will need to allow this also.

Please be advised that the NSU Help Desk cannot assist you with configuring your firewall, as it is considered a third-party software. Please contact technical support for your firewall software for assistance.

If these instructions do not work for you, it is probably due to a corrupt .dll file on Windows (which can only be solved by a reinstall of windows). Re-installing Windows is NOT RECOMMENDED. Instead, please try to access the session from another computer.

You will need to configure your proxy to allow access to eLive.

This message displays when you are prevented from connecting to an eLive! server to authenticate and join a session. This may be caused by a firewall and/or proxy or lost Internet connection.

1. Make sure that you are connected to the Internet and that the connection is active.
2. You may need to configure your computer's firewall or proxy settings to allow access to eLive.

During installation of the JRE from Java.com, a dialog box appears displaying one of the following error codes:

1035, 1305, 1311, 1324, 1327, 1335, 1600, 1601, 1606, 1624, 1643, 1722, 1744, 1788, 2352, and 2755

These errors are InstallShield error codes, which indicate that an action failed during the installation process.

The easiest solution to this problem is to use the Offline Installation.

Instead of clicking "Run" or "Open", click the Save button and select Desktop as the destination folder.

When the download is complete either run the installation when prompted or double click the file to start.

This message is displayed when Java Web Start encounters an error while downloading the Java Resource (JAR) files that make up eLive!.

Click the Details button to view the "Category" type of the error.

Select your error below:

Category: Invalid Argument Error
Category: Download Error. Corrupted JAR File
Category: Download Error. Unable to Load Resource

Invalid Argument Error

Internet Explorer:

1. Click Tools, then Internet Options.
2. Click Delete Files.
3. Click OK out of that box and then click OK again.

Netscape & Mozilla:

1. Click Edit, then Preferences
2. Expand the Advanced options and select Cache.
3. Click on Clear Cache. Click OK.

Download Error: Corrupted JAR File

eLive! is comprised of several Java Resource (JAR) files. The first time you launch eLive!, a set of these JAR files download to your computer. In the process, they may pass through a firewall or security program and become corrupt.

1. Clear the Java Web Start cache (click here for instructions)
2. Try to access your eLive! session again.

If that doesn't work...

1. Configure your computer's firewall or proxy settings to allow Java Web Start to download JAR files.

Download Error. Unable to Load Resource

eLive! is comprised of several Java Resource (JAR) files. The first time you launch eLive!, as set of these JAR files is downloaded to your computer. In the process, they may be stopped by a firewall or security program running on your computer.

1. You may attempt to configure your computer to use your proxy settings to access eLive!
2. Configure your computer's firewall to allow Java Web Start to download JAR files.

When the Java Web Start Installer encounters an error while attempting to install, it will halt the installation and display an error message. The error message will explain why it cannot proceed. Some of the common messages include:

• Insufficient permissions to install software
• Insufficient disk space to install software
• The computer does not meet the minimum system requirements
• The computer is not currently connected to the Internet
• The error may be accompanied by an error message number.

Ensure that you have sufficient privileges and disk space, and that your computer meets the minimum system requirements.

If the installer runs, but does not finish, try downloading and running the offline installer. Try to access your eLive! session again.

When eLive! starts, it verifies that it can access available sound devices. If it cannot locate your sound card, it will continue to launch, but without the audio module.

eLive! may fail to locate installed sound hardware

• if another application has locked the hardware;
• if the hardware's driver is not functioning correctly; or
• if the hardware is malfunctioning

1. Click here to follow steps to configure your audio.
2. Make sure that you do not have any other audio applications running before starting eLive!. Some older sound cards can handle only one audio channel, and may not give access to eLive! if running another audio application.
3. Visit the Web page of the manufacturer of your sound hardware and update the software drivers to the latest version. Software driver updates can improve the performance of older hardware by allowing them to communicate with newer devices and software.

While installing Java Web Start you received the error message, "The installer cannot proceed with the current Internet Connection proxy settings. Please check the Installation Notes for more Information".

1. Download and install the Offline Installation.
2. When prompted, click Save in the download dialog box, and save to the Desktop. Do NOT choose Run or Open.
3. When the download is complete either run the installation when prompted or double click the file to start.

As a security feature when logging into "My Elluminate" or to an elluminate.com address, Elluminate allows four attempts to enter the correct username and password to log into a session.

Shut down your Internet browser and restart it. This will allow you four more attempts.

There are two possible solutions to correct this problem:

Solution 1:

Update the software driver for your network adapter card. First, find your network adapter card's information:

1. Click on Start menu then select Control Panel ( or Start, Settings, then Control Panel).
2. Double-click System.
3. Click the Hardware tab.
4. Click the Device Manager button
5. Scroll down the list to find Network Adapters and click the " + " to reveal the type of network adapter card in use. Write this information down, which is usually the manufacturer and model name.
6. Visit the manufacturer's Web page and download and install the latest driver for your network adapter card.

Solution 2:

If an update to the software driver of your network adapter card does not prevent the problem, you may need to replace your network adapter card.