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About Training
Our training and development programs offer a wide range of courses intended to increase your knowledge and skills, and to help build your overall success.
You and your staff are invited to join us in an exciting journey of self-improvement and enrichment!
All employees are required to complete Code of Conduct and Sexual Harrassment Awareness & Prevention training online via WebCT using their NSU email account name and password within their first 90 days of employment.
Select a Topic of Interest for Additional Information
These sessions teach skills that create customer loyalty, even after service failures. The emphasis is on developing a considerate service mindset and proactive behaviors. The first session focuses on the big picture and the role of the individual employee in delivering stellar service. The second session focuses on developing skills that will help individual employees serve customers who are angry or upset especially after a service breakdown.
1st Session: Reaching for Stellar Service
Participants:
- explore how customers define stellar service, the challenges of delivering such service and how it adds value to every interaction
- learn the key moments of truth in a customer interaction
- gain an appreciation of their own strategic importance and their role in building customer loyalty
- plan for their own success in delivering the five service qualities customers expect
2nd Session: Healing the Customer Relationship
Participants:
- identify what sets customers off and discuss the positive potential in negative customer experiences
- learn four guidelines for restoring trust and confidence in customers who are angry or frustrated
- explore techniques for managing their own reactions in difficult situations
- discover how to turn things around after a service breakdown and make goodwill gestures to encourage customers to return
Currently, this course is available upon request only.
The Leadership Certification program is for supervisors, and includes participation in a work-related project to provide real-life application to the skills learned. The classes will meet for 4 hours once a week for nine sessions.
- The classes will be held Wednesdays from 8:30 am - 12:30 pm, beginning January 13, 2010 and ending March 10, 2010 at UPP North room 108.
The focus of this session will be to familiarize supervisors with the management philosophy of Nova Southeastern University and to discuss how the philosophy applies to their role.
Training Dates
January 13, 2010 from 8:30 am - 12:30 pm
Participants learn the Supervisor's role in the performance appraisal process including how to give feedback, and how to create goals for developing and retaining high performing employees.
Training Dates
January 20, 2010 from 8:30-12:30pm
Participants will learn to spot potential legal issues, learn where to go for help, and how to work through the process of legal concerns at NSU.
Training Dates
January 27, 2010 from 8:30-12:30pm
This session based on the Myers-Briggs Type Indicator will help supervisors develop the skills needed to recognize and effectively manage the various behavior styles that affect the workplace.
Training Dates
February 3, 2010 from 8:30-12:30pm
This course teaches the basic necessary steps that a manager/supervisor must take to fill a new position with the best candidate. Topics covered illuminate the hiring process and include:
- Creating a job description
- Determining how a job is compensated
- Utilizing past performance of responsibilities to predict needs for future performance
- Structuring an interview to vet the applicant for the necessary skills to meet job responsibilities
Training Dates
Bring a current job description that you are or will be hiring to fill.
February 10, 2010 from 8:30-12:30pm
Participants will learn to help themselves and others respond to change constructively and develop an action plan to manage a change initiative in their work setting.
Training Dates
February 17, 2010 from 8:30-12:30pm
In this exercise-based program, participants will learn how to get results through others and build mutual trust throughout the team.
Training Dates
February 24, 2010 from 8:30-12:30pm
This session focuses on analyzing the cultures of and NSU’s position on Diversity. Participants will assess how cultural differences impact the workplace and develop skills to help manage the challenges of a diverse workforce.
Training Dates
March 3, 2010 from 8:30-12:30pm
This training teaches participants methods to improve communication in all arenas.
Participants:
- learn how to listen effectively,
- identify and cultivate good sources of information
- discover the process of encouraging people to share their knowledge
Participants learn to make conscious and deliberate choices about how to focus their time and attention in order to consistently extract what they need from listening situations and opportunities.
Participants consider strategies and approaches for ensuring that what they say to others has the greatest possible impact in the most efficient way.
Currently, this course is available upon request only.
This training teaches individuals how to structure an interview to elicit the needed skills for the job utilizing past behavior as a predictor of future performance.
Currently, this course is available upon request only.
All HR Contacts, Hiring Managers & anyone else interested in learning how to use the NSU Position Description Module should join us for an informative training session that will go over the A-Z's of the Position Description Module. The Position Description Module is the interactive on-line system maintained by OHR that stores all NSU job descriptions.
Topics to be discussed will include how to create a new position, reclassify a position, request to post and fill a vacant position, or enter an existing job description. New users to the system, this is a must do training! CURRENT USERS, this is a great refresher, or a chance to bring your questions!!
Currently, this course is available upon request only.
Certain positions at NSU have been identified as safety-sensitive. Therefore, employees occupying those positions are required to attend a 60-minute training session on the effects and consequences of prohibited drug use on personal health, safety and the work environment and on the signs and symptoms that may indicate prohibited drug use.
Note: Supervisor Training - 60-minute training on the physical, behavioral and performance indicators of probable drug use AND 60-minute training on the physical, behavioral, speech and performance indicators of probable alcohol misuse. CODE 7010.
Currently, this course is available upon request only.
This professional image development workshop highlights the value of creating and maintaining positive, meaningful business relationships with students, customers, clients, and the entire NSU community. Through engaging dialogue and activities, participants will explore the benefits of making lasting impressions, communicating through verbal and nonverbal cues, and conveying professionalism through attire.
Register for Training
Note: All fields below are required. You may register for one course at a time.
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