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About Training
Our training and development programs offer a wide range of courses intended to increase your knowledge, skills, and help build overall success.
You and your staff our invited to join us in the exciting journey of self-improvement and enrichment!
All employees are required to complete Code of Conduct and Sexual Harrassment Awareness & Prevention training online via WebCT using their NSU email account name and password within their first 90 days of employment.
Select a Topic of Interest for Additional Information
These sessions teach skills that create customer loyalty, even after service failures. The emphasis is on developing a considerate service mindset and proactive behaviors. The first session focuses on the big picture and the role of the individual employee in delivering stellar service. The second session focuses on developing skills that will help individual employees serve customers who are angry or upset especially after a service breakdown.
1st Session: Reaching for Stellar Service
Participants:
- explore how customers define stellar service, the challenges of delivering such service and how it adds value to every interaction
- learn the key moments of truth in a customer interaction
- gain an appreciation of their own strategic importance and their role in building customer loyalty
- plan for their own success in delivering the five service qualities customers expect
2nd Session: Healing the Customer Relationship
Participants:
- identify what sets customers off and discuss the positive potential in negative customer experiences
- learn four guidelines for restoring trust and confidence in customers who are angry or frustrated
- explore techniques for managing their own reactions in difficult situations
- discover how to turn things around after a service breakdown and make goodwill gestures to encourage customers to return
These sessions target the leadership development needs of the various populations throughout the University. They are designed to develop and retain employees by giving them an opportunity to build leadership skills, strengthen job performance, and foster personal and professional growth.
Participants learn strategies to build personal credibility, activate work group commitment, and establish a partnership with their manager to maximize their supervisory potential.
Participants explore the equation that adds up to delegation success, including thorough planning, clear communication, and effective follow-through, which together result in successful delegation of work.
Participants gain an understanding of NSU's policies and the legal implications of ADA, FMLA, Sexual Harassment and all non-discrimination laws, as well as learn how to plan for asking legal questions in the interview process.
Participants learn how to handle tricky situations that often develop among and between team members. They explore skills and tools to intervene directly or to support team members in addressing these situations on their own.
Participants learn skills that allow them to provide constructive feedback in a way that builds openness and mutual respect, and promotes problem solving and learning.
Participants learn the Supervisor's role in the performance appraisal process including how to give feedback, and how to create goals for developing and retaining high performing employees.
Participants learn NSU's disciplinary process and how to discipline appropriately so as not to place the institution at risk.
Participants learn the principles and qualities of genuine leadership for a collaborative workplace that transforms employees into a high-trust, high-performing and synergistic team.
A training program for supervisors which includes sessions that meet for 3.5 hours once a week for ten weeks and include all of the leadership development sessions. Prior to the start of class individuals complete a Birkman assessment profile to help participants examine their leadership style and how it impacts their team. Requirements include real-life application of the skills learned to a work related project.
This training teaches participants methods to improve communication in all arenas.
Participants:
- learn how to listen effectively,
- identify and cultivate good sources of information
- discover the process of encouraging people to share their knowledge
Participants learn to make conscious and deliberate choices about how to focus their time and attention in order to consistently extract what they need from listening situations and opportunities.
Participants consider strategies and approaches for ensuring that what they say to others has the greatest possible impact in the most efficient way.
This training is for individuals who are new to a supervisory role. Participants are guided by the HR administrative team. The training covers specific HR policies and procedures and soft skills relevant to NSU supervisors.
- Personnel Action Form Processing
- Family Medical Leave
- Worker's Compensation
- A Manager's Guide to Compensation
- Employee Relations Processes
- Recruiting and Retention
- Goal Setting with Employees
- Time Management Techniques
This training teaches individuals how to structure an interview to elicit the needed skills for the job utilizing past behavior as a predictor of future performance.
All HR Contacts, Hiring Managers & anyone else interested in learning how to use the NSU Position Description Module should join us for an informative training session that will go over the A-Z's of the Position Description Module. The Position Description Module is the interactive on-line system maintained by OHR that stores all NSU job descriptions.
Topics to be discussed will include how to create a new position, reclassify a position, request to post and fill a vacant position, or enter an existing job description. New users to the system, this is a must do training! CURRENT USERS, this is a great refresher, or a chance to bring your questions!!
Certain positions at NSU have been identified as safety-sensitive. Therefore, employees occupying those positions are required to attend a 60-minute training session on the effects and consequences of prohibited drug use on personal health, safety and the work environment and on the signs and symptoms that may indicate prohibited drug use.
Note: Supervisor Training - 60-minute training on the physical, behavioral and performance indicators of probable drug use AND 60-minute training on the physical, behavioral, speech and performance indicators of probable alcohol misuse. CODE 7010.
Register for Training
Note: All fields below are required. You may register for one course at a time.
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