Effective winter 2013, students who are permanent residents of Georgia and who attend classes that are either delivered in an online format or meet at a Georgia location are subject to the refund policies of the state of Georgia as follows:

Application Fees

• Application fees are non refundable, with the following two exceptions: 
  • Students may request a refund in writing within three (3) business days of signing the application.
  • Prior to the start of classes, students who have not signed an application may request in writing a refund within three (3) business days after making a payment.

• Application fees will be charged only once unless the applicant has completed one program of study (such as an undergraduate degree) and is applying to enter an unrelated program (such as a second undergraduate degree, a graduate degree, or a professional degree).
  
  
• An application fee may be charged for the same program if the applicant previously withdrew from the institution.

• The student is not liable for any unpaid portion of the application fee if he or she withdraws from the institution.

Deposits and Down Payments

• All seat deposits and down payments are credited towards tuition payments unless clearly identified on receipt by the University as application or other fees.  All seat deposits are identified in the student’s accounts receivable record as nonrefundable seat deposits and are applied towards tuition at the time of registration. 

Fees, Books, and Supplies

The specific purpose for charges assessed by the University that are in addition to tuition shall be identified in the catalog and will be subject to the refund policy.

• Should the student withdraw from a course before completing fifty (50%) percent of the enrollment period, any unused portion of the fee assessed by the University will be reversed *, except for any portion of books and supplies in the following categories:
  • items that were special ordered for that student and that cannot be used or sold to another, or
  • items returned in a condition that prevents them from being used by or sold to new students, or
  • non-refundable fees for goods and/or services provided by third party vendors.

* Any credit balances resulting from fee reversal will be issued to the student.

Tuition

Georgia students who withdraw from a course will have their accounts reviewed, and if applicable, will receive tuition refunds within thirty (30) days of the date of withdrawal by the schedule below.

• To officially withdraw, students must complete the online withdrawal process on Sharklink or withdraw in writing by completing a Student Transaction Form.

• A student will be considered unofficially withdrawn if he or she stops attending class(es) without notification to the institution. The last date of an educationally-related activity will be used as the last date of attendance (LDA) as recorded on the grade roster in WebSTAR. The LDA will be used as the withdrawal date for calculating refunds. If the last date of attendance is not known, the date that is one day prior to the midpoint of the period of enrollment will be used.

If you have questions about your refund, please contact Enrollment and Student Services at 800-541-6682, extension 25200 or 954-262-5200.

If you believe you are owed an additional refund, please complete and submit the Additional Refund Request Form.

Students wishing to report unfair refund practices may contact:

The Governor’s Office of Consumer Protection
2 Martin Luther King Jr. Drive, Suite 356
Atlanta, Georgia  30334-9077
Tel: 404-651-8600 or 800-869-1123
http://consumer.georgia.gov/contact-us

Effective July 1, 2012, students who are permanent residents of Maryland and who attend classes that are delivered in an online format are subject to the tuition refund policies of the state of Maryland as follows:

• When the Nova Southeastern University refund policy is more beneficial to Maryland students, Nova Southeastern University shall follow its refund policy and provide for refunds of tuition to Maryland students as provided in that policy (policies vary by program, please refer to your program catalog).
• A refund due to a Maryland student shall be based on the date of official withdrawal or termination and paid within sixty (60) days from the date of withdrawal or termination. 
• To officially withdraw, students must complete the online withdrawl process on Sharklink or withdraw in writing by completing a Student Transaction Form (available at: http://www.nova.edu/registrar/services.html)
• The minimum refund that Nova Southeastern University shall pay to a Maryland student who withdraws or is terminated after completing only a portion of a course, program, or term within the applicable billing period is as follows:

If you have questions about your refund, please contact Enrollment and Student Services at 800-541-6682, extension 25200 or (954) 262-5200.

If you believe you are owed an additional refund, please complete and submit the Additional Refund Request Form.

Students wishing to report unfair refund practices may contact:

Maryland Attorney General
Consumer Protection Division
200 St. Paul Place
Baltimore, MD 21202
Consumer hotline: 410-528-8662
http://www.oag.state.md.us/consumer/