Contact Us

Nova Southeastern University
Office of the University Bursar
3301 College Avenue
Ft. Lauderdale, FL 33314-7796

(954) 262-5200
800-541-6682, ext. 25200

Contact the University Bursar

SharkLink

SharkLink

SharkLink is NSU's online portal. With a single username and password, students, employees, and alumni can easily access many online university applications including NSU email, Web calendars, online groups, WebSTAR, and WebCT.

Access SharkLink

Refund of Charges, Tuition, and Fees

If a student is entitled to a refund of tuition and fees, the refund will first be applied to any sources of financial aid from which the student may have been awarded. Once all balances owed to NSU have been satisfied, any excess funds remaining will be refunded to the student.

Refunds will generally be delivered to students in the form of a check unless the student has a valid Direct Deposit Authorization on file or payment has been made by credit card or gift card, in which case the excess credit will be returned to the card.

Students receiving federal and state financial aid should consult a financial aid counselor before dropping or withdrawing from courses to ensure compliance with federal and state requirements for satisfactory academic progress (SAP).

State refund policies may vary, based upon your permanent residence address. Click below to view state policies differing from those in Florida.

Effective winter 2013, students who are permanent residents of Georgia and who attend classes that are either delivered in an online format or meet at a Georgia location are subject to the refund policies of the state of Georgia as follows:

Application Fees

  • Application fees are non refundable, with the following two exceptions: 
    • Students may request a refund in writing within three (3) business days of signing the application.
    • Prior to the start of classes, students who have not signed an application may request in writing a refund within three (3) business days after making a payment.
  • Application fees will be charged only once unless the applicant has completed one program of study (such as an undergraduate degree) and is applying to enter an unrelated program (such as a second undergraduate degree, a graduate degree, or a professional degree).
  • An application fee may be charged for the same program if the applicant previously withdrew from the institution.
  • The student is not liable for any unpaid portion of the application fee if he or she withdraws from the institution.

Deposits and Down Payments

  • All seat deposits and down payments are credited toward tuition payments unless clearly identified on receipt by the university as application or other fees.  All seat deposits are identified in the student’s accounts receivable record as nonrefundable seat deposits and are applied toward tuition at the time of registration. 

Fees, Books, and Supplies

The specific purpose for charges assessed by the University that are in addition to tuition shall be identified in the catalog and will be subject to the refund policy.

  • Should the student withdraw from a course before completing fifty (50%) percent of the enrollment period, any unused portion of the fee assessed by the University will be reversed *, except for any portion of books and supplies in the following categories:
    • items that were special ordered for that student and that cannot be used or sold to another, or
    • items returned in a condition that prevents them from being used by or sold to new students, or
    • non-refundable fees for goods and/or services provided by third party vendors.

* Any credit balances resulting from fee reversal will be issued to the student.

Tuition

Georgia students who withdraw from a semester and/or program will have their accounts reviewed, and if applicable, will receive tuition refunds within forty-five (45) days of the date of withdrawal. 

  • To officially withdraw, students must complete the online withdrawal process on Sharklink or withdraw in writing by completing a Student Transaction Form.
  • Refunds are determined based on the proration of tuition and percentage of program completed at withdrawal, up to 50% of the program. If a student withdraws after completing 50% of the program, no refund of tuition will be granted. This policy only applies to full withdrawals. Students should refer to their course catalog for information on partial (course) withdrawals.

If you have questions or concerns about your refund, please contact Enrollment and Student Services at 800-541-6682, extension 25200 or 954-262-5200.

Students wishing to appeal a final institutional decision may contact the State of Georgia Nonpublic Postsecondary Education Commission:

State of Georgia
Nonpublic Postsecondary Education Commission
2082 East Exchange Place, Suite 220
Tucker, Georgia, 30084-5305
Tel.: (770) 414-3300
http://gnpec.org/consumer-resources/

Effective March 2, 2012, a student who is a member, or the spouse of a member if the member has a dependent child, of the Iowa national guard or reserve forces of the United States and who is ordered to state military service or federal service or duty is subject to the refund policies of the state of Iowa. Documentation may be required to qualify. 

  • Such a student may make arrangements with his or her instructor(s) for course grades or incompletes that shall be completed by the student at a later date. If such arrangements are made, the student’s registration shall remain intact and tuition and mandatory fees shall be assessed for the courses in full.
  • Such a student must officially withdraw from any courses for which arrangements cannot be made for grades or incompletes.  
  • To officially withdraw, a student must submit a completed Student Transaction Form (PDF) via email to registrar@nova.edu and indicate in the email that the student qualifies for the above exception. Students who officially withdraw their registration shall receive a full refund of tuition and mandatory fees.   

Effective July 1, 2012, students who are permanent residents of Maryland and who attend classes that are delivered in an online format are subject to the tuition refund policies of the state of Maryland as follows:

  • When the Nova Southeastern University refund policy is more beneficial to Maryland students, Nova Southeastern University shall follow its refund policy and provide for refunds of tuition to Maryland students as provided in that policy (policies vary by program, please refer to your program catalog).
  • A refund due to a Maryland student shall be based on the date of official withdrawal or termination and paid within sixty (60) days from the date of withdrawal or termination. 
  • To officially withdraw, students must complete the online withdrawl process on Sharklink or withdraw in writing by completing a Student Transaction Form (available at: http://www.nova.edu/registrar/services.html)
  • The minimum refund that Nova Southeastern University shall pay to a Maryland student who withdraws or is terminated after completing only a portion of a course, program, or term within the applicable billing period is as follows:
Proportion of Term Completed as of Date of Withdrawal or Termination Tuition Refund

Less than 10%

90% Refund

10% up to but not including 20%

80% Refund

20% up to but not including 30%

60% Refund

30% up to but not including 40%

40% Refund

40% up and including 60%

20% Refund

More than 60%

No Refund

If you have questions about your refund, please contact Enrollment and Student Services at 800-541-6682, extension 25200 or (954) 262-5200.

Students wishing to report unfair refund practices may contact:

Maryland Attorney General
Consumer Protection Division
200 St. Paul Place
Baltimore, MD 21202
Consumer hotline: 410-528-8662
http://www.oag.state.md.us/consumer/

Effective December 7, 2005, students who are permanent residents of Oregon and who attend classes that are either delivered in an online format or meet at an Oregon location are subject to the refund policies of the state of Oregon.

Oregon students who withdraw from a course will have their accounts reviewed and if applicable, will receive tuition refunds according to the schedule below.

  • To officially withdraw, students must complete the online withdrawal process on Sharklink or withdraw in writing by completing a Student Transaction Form.
  • A student will be considered unofficially withdrawn if he or she stops attending class(es) without notification to the institution. The last date of an educationally-related activity will be used as the last date of attendance (LDA) as recorded on the grade roster in WebSTAR. The LDA will be used as the withdrawal date for calculating refunds. If the last date of attendance is not known, the date that is one day prior to the midpoint of the period of enrollment will be used.
    Proportion of Term Completed as of Date of Withdrawal or Termination Tuition Refund
    More than 5% but no more than 10% 90% Refund
    More than 10% but no more than 25% 75% Refund
    More than 25% but no more than 50% 50% Refund
    More than 50% No Refund

    If you have questions about your refund, please contact Enrollment and Student Services at 800-541-6682, extension 25200 or 954-262-5200.

    Students wishing to report unfair refund practices may complete the online Consumer Complaint Form or contact:

    Oregon Department of Justice Consumer Protection Attorney General’s Consumer Hotline
    Salem: 503-378-4320
    Portland: 503-229-5576
    Toll-Free: 1-877-877-9392
    Email: help@oregonconsumer.gov