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NSU eBill Frequently Asked Questions

In order to provide quick, convenient service and eliminate mailing delays, Nova Southeastern University is pleased to offer electronic billing notification, also known as NSU eBill. The Office of the University Bursar sends billing notifications electronically to each student's NSU email address. NSU eBill is the official means of generating and delivering statements to all NSU students.

General Topics

NSU eBill provides secure access to services offered online by the Office of the University Bursar. Through NSU eBill, students and their authorized users can view billing statements, make payments, and schedule future one-time or recurring automatic payments. NSU eBill's secure and flexible options allow payment of student's NSU bills online via credit card or Webcheck from a checking account.

To better serve the NSU community, the Bursar's Office utilizes NSU eBill which offers the following benefits:

  • Secure and Easy Access
    Users can view bills on a secure site, from any location, 24/7.
  • Convenient and Fast
    Users can pay online using a credit card or electronic check. No checks to write, no stamps to buy. eBill allows you to store your credit and debit card information, and schedules automatic payments.
  • User-Friendly Billing Statement
    The billing statements have been redesigned and allow users to review the history of past statements and payments.
  • Ability to Designate Additional Users
    Students may designate additional users, such as parents or a spouse, and determine their level of access to the bill.
  • Eco-Conscious
    eBill allows both students and the university to reduce our paper usage.

NSU eBill can help you in the following ways:

  1. 24/7 access from anywhere with an Internet connection
  2. Secure log-in for students and authorized users
  3. Students can enable others to become authorized users to view and pay the NSU eBill
  4. Access to prior statements and payment history

eBill How-to's

Each month, you will receive an email stating: "A new billing statement has been issued." A link is provided for you to log directly into NSU eBill to view your statement, using your NSU SharkLink ID and password to login.

If you do not know your SharkLink ID or password, click here.

You may also access your NSU eBill at nova.edu/nsuebill/, through SharkLink (click on the blue NSU eBill tile in the slider bar on your home page) or through WebSTAR in the "Student Records" section.

Students and authorized users have the option of making three different bill payment types as indicated below:

Bill Payment Type Definition
Current (manual) Students or authorized users may initiate immediate payment via the eBill payment links anytime.
Scheduled Students or authorized users may select a date in the future to pay a specific amount due. A scheduled payment date must be a minimum of one day into the future.
Auto Bill Pay Students or authorized users can set up recurring payments by designating a maximum amount to charge and the number of days before a bill is due that the charge should be made each month.

PLEASE NOTE: Payment will not be processed if the balance due is greater than the designated maximum amount!

To set up automatic or scheduled payments, users will first have to set up "My Payment Profile" in the " My Profile" section.

Under "Add New Payment Method," students will be asked to select payment either by electronic check or payment by credit card or debit card. 

Students follow the directions to enter payment information and save the entered information.

Once the payment profile and method have been saved, students and authorized users can schedule payments by clicking "Auto Bill Pay" in the "My Profile" section.

Users will be prompted to select a payment method from a drop-down menu (if a student has saved multiple methods) to enter the maximum payment amount, and to specify when the student would like payments to be made.

An explanation of the required "Set Up Automatic Bill Payment" field is provided below:

Field Explanation
Payment Method When one or more payment methods have been saved, a payment method may be selected from a drop-down menu.
Maximum Payment Amount If a payment is to be limited to a certain amount, the maximum amount to be paid may be entered here.
Payments Should Be Made If a payment is to be made before the due date, the date may be indicated here. Payments may be advanced from 1 to 25 days.
Date to Stop Making Auto Payments The calendar may be used to specify a date on which automatic payment should stop. 
Months to Allow Auto Payments Users may select the number of months they wish to continue the automatic payment using the drop-down selection (1-12 months.)

A Word of Caution:

The monthly eBill statement amount due is always the full balance on the account. If the amount due on the bill is greater than the maximum payment amount you set up, an automatic payment will not be made.

An email will be sent indicating that an automatic payment cannot be made. For instance, if your outstanding balance is $2,000 and you have set up automatic monthly payments for $500, the payments will not be made.

Popular Student Questions about NSU's eBill

Yes. Students can acccess their student account information and make online payments multiple ways, including through SharkLink, WebSTAR, and NSU eBill.

NSU eBill allows students to authorize others - such as parents, guardians, or sponsors - to view their accounts and pay their bills. To authorize a user, students may select the "Authorized Users" link from the "My Profile" menu. The student will then be prompted to type the email address of the authorized user. Once the new user's email address has been submitted and the electronic authorization has been signed, the authorized user will receive an automated message with login instructions. Students may set up as many authorized users as desired.

NOTE: An authorized user must have an email address.

When a student adds an authorized user to his or her account, the student may determine the level of access the authorized user will have. Students may allow authorized users to see billing statements only, payment history only, or both.

Students may assign parents as authorized users to their NSU eBill account by accessing NSU eBill, clicking the "My Profile" section and selecting "Authorized Users." Once parents have been set up as authorized users, they will receive an email notification at the same time as the student, when a bill is ready to be viewed and paid.

When a student assigns an authorized user, the authorized user will receive an automated message with login instructions and a randomly generated password. After logging in with the email address and password, the authorized user is prompted to update his or her profile and chose a new password as well as a password "hint."

Students may edit or delete their authorized users account settings at any time by clicking "My Profile" and selecting "Authorized Users." Students may edit an authorized user's account view settings by using the "Edit" feature. This is graphically presented as a pencil icon. If students would like to delete an authorized user, they should select the "x" in the "Actions" column to delete this authorized user.

It is the student's responsibility to provide a copy of the bill to the person paying the bill. Payment by check, cash, or credit card can be made on the Fort Lauderdale/Davie Campus at the One-Stop Shop, 3301 College Avenue, Fort Lauderdale, Florida, in the Horvitz or the Terry Administration Buildings, 8:30 a.m. to 7:00 p.m., Monday through Thursday, and 8:30 a.m. to 6:00 p.m. on Friday. The One-Stop Shop in the Horvitz Administration Building also accepts payments on Saturdays between the hours of 9:00 a.m. to noon. Checks may be mailed directly to the Bursar's Office, 3301 College Avenue, Fort Lauderdale, FL 33314. Be sure to include the student's NSU ID number on the check. Payment by credit card can be arranged by calling the Bursar's Office at (954) 262-5200 or 800-541-6682, ext. 25200. Please be aware that it will take one business day to process payments by telephone.

Students can print a copy of their billing statement by accessing NSU eBill, clicking on "My Account" on the top navigation and selecting "Statements." Students may select the date of the statement they wish to view from the drop-down menu, click "View," and print the displayed statement. 

Yes. If students have an email account with another Internet provider they prefer to use, the NSU eBill communications may be sent to that email account as well. It is the student's responsibility to ensure that the email address continues to be a valid, active address. It is also the student's responsibility to ensure that the mailbox at that email address does not become full causing NSU eBill messages to be undeliverable or to bounce.

To enter an alternate email address, the student should navigate to the "My Profiles" tab on the eBill navigation bar and enter the alternate email address. The student then clicks the "Save Changes" button at the bottom of the page to receive his or her NSU eBill notifications to both the NSU email address and the alternate address simultaneously.

PLEASE NOTE: If a student already has forwarding instructions regarding ALL of NSU email on file with the NSU Office of Information Technologies, he or she may receive duplicate eBill notifications.

Troubleshooting

If the amount due on your bill is larger than the maximum payment amount you allow (as indicated in your automatic payment set up instructions), no payment will be made for that bill. In order to avoid a late fee, you must set up a manual payment for the total amount due.

Scheduled or automatic payments will not be made, if the amount due on your bill is larger than the maximum payment amount you allow (as indicated in your automatic payment set up instructions). If this happens, you will receive a notification via email. You will have to set up a manual payment for the total amount due, including the late fee. In order to avoid a late fee for future payments, when using scheduled or automated payments, please be sure to indicate a maximum payment amount that exceeds your anticipated billing amount.

Contact the Office of the University Bursar immediately at (954)262-5200 or 800-541-6682, extension 25200.

For questions not addressed in this list of FAQs, contact the Office of the University Bursar by sending an email to bursar@nsu.nova.edu or calling (954) 262-5200 or 800-541-6682, extension 25200.

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