Crucial Conversations - September 27-28, 2005
Nova Southeastern University in conjunction with Barbara Hauser and Associates is pleased to offer, for the first time in South Florida , "Crucial Conversations": A tool for talking when the stakes are high. This program was recognized as Human Resource Executive Magazine's "Top Training Product 2004" and is a New York Times Best Seller.
Based on best practices research of over 10,000 participants, the "Crucial Conversations" process teaches a proven way to address and resolve the toughest, yet most "Crucial Conversations": those touchy, controversial, and complex issues where strong emotions, differing opinions, and high stakes come into play and cause key business results to suffer.
Whenever you're not getting the results you're looking for, it's likely that a "Crucial Conversation" is keeping you stuck.
Whether it's a problem with poor quality, slow time-to-market, declining customer satisfaction, or a strained relationship-whatever the issue-if you can't talk honestly with anyone about almost anything, you can expect poor results.
On the other hand, learn how to master "Crucial Conversations" and everything gets better.
Who should attend?
- Leaders and professionals who engage in crucial conversations with employees, customers and staff.
- Administrators who want to develop advanced influencing skills.
- Managers who face quality problems, difficult situations or challenges to building team cohesiveness.
Crucial Conversations is simply the best training program currently available for dealing with the most difficult of conversations in your personal and professional life and has been widely used in business, health care, and high tech settings.
When?
- July 28 Executive Breakfast Briefing 7:30 am - 9:30 am
- August 22 Executive Breakfast Briefing 7:30 am - 9:30 am
- September 27-28 Crucial Conversations Workshop 8:30 am - 5:00 pm
- September 29-30 Train the Trainer 8:30 am - 5:00 pm
"One of the greatest tragedies is seeing someone with incredible talent get derailed because they lack some basic skill. Crucial Conversations provides extremely helpful tools to operate in a fast-paced, results-oriented environment."
- Karie Willyerd (Chief Talent Officer, Solectron)
Participants will learn to:
- Identify the conversations that are keeping you from your desired results.
- Identify and improve your communication weaknesses.
- Speak persuasively, not abrasively, no matter what the topic.
- Create an environment that is safe for others to share their honest opinions.
- Deal with people who either clam up or blow up.
- Gain control of your own emotional responses.
- Speak frankly without risking everything.
- Disagree without being disagreeable.
- Influence without exerting force.
Who are the Instructors?
- Simon Lia, CEO of Gems Consulting in Orlando . Mr. Lia has trained thousands of executives throughout the U.S. to improve their influence through the masterful handling of Crucial Conversations.
- Barbara Hauser, Vital Smarts Associate for South Florida . Ms. Hauser is a certified Crucial Conversations Instructor. She founded Barbara Hauser Associates after a twelve-year career as a leadership consultant for the Franklin Covey Company.
Where?
The program will be held at the Carl DeSantis Building at Nova Southeastern University, located at 3301 College Avenue, in Fort Lauderdale, FL.
What is the fee?
- Sept. 27-28 Two Day Crucial Conversations Workshop - $895 per person
(group rates available)
- Sept. 29-30 Two Day Train the Trainer follows the CC Workshop -
$1800 per person (group rates available)
All fees include a copy of “Crucial Conversations”, and all instructional materials.
Register online at: www.schoolofed.nova.edu/tpd or call Carol Ann Gauthier, Nova Southeastern University , Fischler School of Education and Human Services at 954-262-8375 or email cgauthie@nsu.nova.edu
Can't make any of the programs , but are interested in improving your conversations? Just email your request to cgauthie@nsu.nova.edu for a free copy of a white paper titled, "Change for Good."
Nova Southeastern University
3301 College Avenue , Fort Lauderdale , Florida 33314-7796
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